The food is incredibly bland and tasteless. What I ordered. Wonton soup: bland and tasteless. Even the broth was flavorless. Chicken fingers: or what I thought were chicken fingers. They were more like spare ribs. Not bad. Had some flavor. Not sure if they were chicken or pork. Pan fried ravioli/dumplings: again, tasteless. Thick and doughy. Filling was lettuce and celery. Don't taste any chicken or pork. Pricey for a couple apps and soups. If taste and flavor counts - skip this place. read more

I ordered through Grubhub. The food was subpar at best. I ordered chicken chow mein. A dish with noodles as the main. It didn't even have noodles. A ton of bean sprouts. And super runny. Same thing with the kung pao beef. Super watery. No flavor as if they just threw the chilis in at the last flavor. Sweet and sour chicken was indeed pork. read more

Rice and noodles were good. Service ordering online was good. Amazing price. 10/10 stars

I was glad that they were open on Christmas day. I ordered one of the Family meals wich included soup and other appetizers. When I got home, it was missing the soup (I had seleted the Egg Drop). I know they were busy, but attntion to detail is very important. read more

I ate there recently. I won't go again. Food quality is horrible. Billings is large enough to have some quality restaurants! Why don't we?

Used to be my go to Chinese restaurant till I found an ant on the broccoli. I guess it's not very clean in the back or the process.

I always love how incredibly hot our food is when we order out. It comes so nicely packaged and its never in a dirty container "sometimes take out is has grease everywhere". Comes with plenty of sauces and always the fun fortune cookies:) The service is very fast and always correct! Our favorite in Billings! My son says the Orange Chicken is THE BEST. read more

My favorite place for Chinese. Love their buffet. People are friendly. Very nice place. Good FOOD. read more

Food itself. It was so so and nothing special. Why does sweet and sour have to be separated from pork?

a 2 only because the food was good. there was confusion on a to go order and my husband ended up taking two orders.They demanded payment and even accused us of lying. the situation was handled poorly. I'm sure the employee was going to end up paying for it. so we paid the $46.50. Hope it was worth the lost customer and bad review. read more

Not bad, it's hard to find good Chinese food in Montana. So if you're really craving it. This place will do in a pinch.

Absolutely Awful! Food was not good, service was worse than the food. Very disappointing!

we have eaten at golden phoenix off and on for years. It has been steadily declining in quality while increasing in price. this last order was inedible because the meat was tough and the amount of oil in our entrees. i make better stir fry at home that is much healthier. we were also charged an additional fee for delivery, on top of the original fee and tip, AFTER we got the order. There is no mention of additional fees for distance on their website at all. this was the last straw for us. never again. read more

My wife and I went to this place a few months ago to have lunch. There were not many folks in there eating so we waited to be seated. As we waited I counted two attendants and another at the bar talking with someone behind it. After waiting almost 5 minutes I turned to my wife and said we'll go elsewhere. These people do not have any customer service at all. We have not been back since and will never go back. We've recommended against this restaurant to our friends as well and instead go to Shanghai Village off of 2nd street where you get immediate seating, a very friendly staff and the food is a lot better than that of this restaurant. read more

Food was OK at best but very little chicken lots of vegetables. They were not busy but server did not come back once to see if everything was ok. We had to wait and wait for our to-go boxes and then ask for the bill. The hostess was not at the desk to take our money. The portions were big. The restaurant was dusty, not clean. I'm sorry I suggested Chinese read more

Eggroll was not cooked so won ton wrapper was doughy and cold not cooked past outside layer. Food was not hot and pieces of rice were hard. They also charge 3% extra if you pay by card so that takes away from tip! Unfortunately for price will not be back. read more

I went here for the first time today. The guy who waited on me acted very much like I was ruinning his day. No smile or any cordial components to his PR at all. It was as if I was interrupting a child in the middle of his video game time. I had to ask for utensils and a napkin. The food came so fast there's no way it wasn't microwaved and it wasn't good. Never again. read more

We have eaten here for years. Always have had great service and good food. Tonight we had terrible service and when I say terrible. The guy drug his feet literally for the first 15 minutes we were there. 2 tables of people got up and left. My husband had to ask him to stop and take our order. We also her the f-bomb come out of his mouth when more customers walked in. I understand being understaffed but rude is just rude. He picked the pace up after we heard screaming from the kitchen. My sweet and sour chicken was great but my husbands sweet and sour shrimp had some grey looking shrimp and some fresh looking. It will be awhile before we return but we really do love this restaurant so we will give it more time. read more

THE worst Chinese food in town if not the world. We were seated just as the buffet was ending but not one word was said. I'd have gladly ordered of the menu. Very poor service and food. read more

Worst Chinese food I've had in my 62 years, no exaggeration. Badly flavored sauces, barely any broccoli OR beef in the Broccoli Beef dish (full of carrots, zucchini, celery, etc. instead). Very few (maybe 8) cashews in the Cashew Chicken, which was also full of filler veggies. Egg rolls were like warm paste. Absolutely horrible. read more

I was pleasantly surprised when my mom offered to take me to lunch and we went across town and found this place. We were late arriving for the buffet but had it anyway and they even restocked some of our favorites. I was impressed by the amount of food and the varied selection. Going during the busy times would have been even better. I'm writing this review almost a week later, after I've returned home to Oregon and my mouth is watering as I remember the delicious food! read more

The food is mediocre. Food took a long time to arrive and when we got our food we were missing both our sides. Called to see if they would bring our sides or refund some of the meal. The lady on the phone proceeded to argue with me and call me a liar claiming she put the sides in the bag when there was no sides. This went on for about 15 minutes when she finally agreed to a refund...a $2 refund. I have never had such poor customer service in my life. I just wanted my fried rice man. Will never order again. Definitely better chinese places in town with much better customer service. If you do order don't let the delivery driver leave without checking and making sure everything is there. read more

We get take out often, and there is always hot, delicious food. You can even get soup for take out. the whole family enjoys the Family Dinner. read more

Amazing service, HUGE portions, and great flavors. Authentic Chinese food. A very nice low key restaurant.

Food was delicious and hot upon arrival. Delivery person was friendly. Good value for portions and really good!

I had two 25$ gift certificates and they wouldn't honor them. So what about the money that paid for them? Do I get that back??? I posted 1 star only because I couldn't chose ZERO STARS!!! read more

The food was cold and awful Egg drop soup was the better part of the meal. Won't be back. read more

By far my best choice for chinese in town! And amazing portions.. always have to get my sweet and sour chicken, chicken fried rice or beef and broccoli, my egg rolls and (crab angles) as they call it. You won't regret it!!! read more

Golden Phoenix West - a table full of asian food - Chinese Near Me - Billings, Montana

Service? Exceptional, our waitress was very kinda and I could tell she was doing her best. The food? Absolutely f-ing disgusting. I ordered a $15 entree and I received rubber chicken from SYSCO and a pre-made sauce. My partner ordered beef. Just as rubbery. When I think about going to get Asian food and I see 4.5 stars, I'd expect nothing but (more) authentic than Panda Express. Should have just gone there instead... All of that being said, it wasn't the cooks, or servers fault. It's whomever is charging ridiculous prices for inedible food. Shame on the owner and their money hungry actions. read more

Went last night with my daughter, she was in the mood for Chinese food. Since we were on 24th we decided we'd just stop there. We should have just kept going. What is the point of saying that the dish is spicy hot if there is no spicy heat?! The crab angles were your typical wonton stuffed with a lot of cream cheese, some crab (I'm imagining) and carrots. My daughter's sweet/sour chicken was nothing spectacular. I will give them a thumbs up on the speed of the food arriving at our table, however I'm still not sure I got what I ordered! General Tso is rolling in his imaginary grave. Waitress came over a couple of times and stared out into space when asking how our food was, then walking off before you could even answer. Then again they did have some lovely handwritten signs on the front windows looking for servers, dishwasher and delivery. read more

Potstickers were very tasty but the rest of the dishes had rubbery chicken, average tasting sauces, very little spice.

Not too many years ago Golden Phoenix was one of my favorite Chinese restaurants in Billings. I took the family here tonight and it was the worst Chinese food I've ever had. With 3 kids and 2 adults we will order 3 plates and share them. So there was variety and this review isn't based on one meal. Egg Rolls: Not sure how to describe them.. meatloaf mixed with a few shreds of cabbage and deep fried into oblivion. Definitely not an egg roll, not sure what they were trying to accomplish. Garlic Chicken ingredients: -red bell pepper -water chestnut -minimal chicken -garlic, garlic and more garlic (yes it's in the name, but seriously there was more garlic in this dish than what an Italian restaurant uses in a month) It was bland with absolutely no spice (although it is supposed to be spicy) The Mongolian beef may have been made with pieces of rubber that resembled pieces of meat. Again, no spice and a sauce that wasn't sure if it wanted to be gravy. Hot and Sour soup. AGAIN, no spice and tasted like a mix of beef and barley and cream of mushroom soup. Gross. The Sesame chicken tasted like the overly breaded chicken had spent most of the day marinating in grease. The sauce tasted like if one was to put vinegar in gravy. Horrible. Either the A/C was out or they were saving $$ because it was rather warm in there, not hot, just like being in a house with a swamp cooler when it's 105 outside. The wait staff was friendly and prompt. She seemed genuinely concerned that we did not want to take the leftovers (which was literally 3/4 of each entree) home. I will say the bathroom was clean since I had some time to contemplate that while I was throwing up (seriously). There are a few decent places to go for Chinese in the Billings area.. I would avoid Golden Phoenix even if someone else was paying the bill. read more

The best service I've ever had!! Sweetest lady reminded me of my grandma. She was helpful and always smiling. Food was excellent too. She packed our left overs up and threw in plates and silverware for our hotel room along with huge to-go drinks and ice. She was talking to table over aboit how great the owners are to her...and it's nice to here an employee brag about their boss instead of talking crap and looking like they hate working there. Defiantly will be back next time in town. read more

Are you kidding me? Never going here again took me and my 3 kiddos out thinking I was going to have a nice dinner, should have known better. Worst ever I would never go back, the food on their buffet looked as though it was sitting there for hours. How can anyone possibly mess up rice? The crab legs tasted spoiled we didn't even finish what we got. The waiter was nice. Just plain no good don't waste your money! read more

WE LOVE this place! It is fast and convenient, the people friendly and the food is delicious! My family always gets excited when we order from Golden Phoenix. They have an awesome menu selection and they give us free chop sticks! read more

Disgusting! We ordered delivery for lunch at the office, it showed up 10 minutes after I hung up the phone. I guess they get a point for speed, but how fresh could the food be? I made the huge mistake of ordering their sesame chicken. It was just nasty. I got the the chicken you typically get when you order sweet and sour, but drenched in this sweet and sour / brown, maybe soy, goop. Will never again be tempted to throw my money away there. read more

This was the worst meal I have ever tasted. I literally could not eat it, it was that terrible. The shrimp lo mein was dry. I have never in my life had dry lo mein. The wonton soup's liquid was dark brown and the wontons were trash. This was awful. And I paid good money for this trash too! Throw the WHOLE RESTAURANT AWAY! read more

ordered sweet and sour pork plus egg drop soup for 12:15 delivery. it finally arrived at 12:45. found no sweet and sour sauce at all-just dry pork. couldn't even eat soup as it was so heavily peppered. when i called to complain their response was "what can we do about that?" the meal is totally inedible and that's their response.????and i actually ordered as a result of an e-mail request. won't do that again. read more

The lunch specials are cheap and the perfect size. The delivery people are also really friendly.

Me thinks the owners have a couple friends that write reviews. Buffet with well aged choices as nothings replaced, instead stirred around till someone breaks down and eats it. Wear your dark shades and don't look too close when you spoon it on your plate. read more