I'm extremely disappointed with my experience at the Hayward location today. My car is brand new,…read moreand I take very good care of it. I originally booked my appointment at the Fremont location, which I honestly wish I had kept, but decided to switch to Hayward.
Before my appointment, I called and was quoted $199 flat and was told to purchase the deal online. When I arrived, I explained this to the employee. Before I purchased it, he went over the different types of tint they offered. I specifically told him I still wanted to stick with the $199 option I was quoted over the phone and saw online. Instead of letting me purchase the deal online, he pulled out his card reader and charged me $221.50. I initially assumed the difference was tax, but when I received my receipt, there was no tax listed, so I still don't understand why I was charged more than the price I was quoted. That was immediately a red flag.
Once they took my car in, I noticed there was one person working on the cars who appeared visibly very sick, to the point where he looked like he should have been home resting. That was another red flag, but I still gave the shop the benefit of the doubt and continued with the service.
Once my car was finished today, I inspected it and immediately noticed a long scratch on the exterior of my passenger-side window that was not there before. Again, my car is brand new. When I showed it to them, I was told they only work on tint from the inside. However, the outside of the glass can still be used during the tinting process when the film is positioned, measured, cut, or shaped. Of course they denied causing it, but I know the condition my car was in before I brought it in.
I also noticed a small white dot underneath/in the tint. I asked the employee to come outside and look at it. He didn't know what it was and tried scraping it off, but it wouldn't come off. He took my car back inside, and when he brought it back out, the spot was gone. When I asked what it was, he said he didn't know, "maybe dirt."
Then, later TODAY, I noticed another issue: a long dark/uneven line running across the tint on my back-seat window. I literally drove all the way back to the shop the same day to show them. I showed Leo the line in person, and he told me to give it 3-4 days to see if it disappears as the tint cures. He said if it is still there, he will replace the entire piece of tint. I do appreciate Leo offering to correct that issue if it doesn't resolve.
Unfortunately, after leaving and continuing to inspect my car the same day, I discovered multiple scratches and scuff marks on the BLACK INTERIOR TRIM directly next to the windows/door openings. I took photos and videos documenting everything. This is especially frustrating because when I questioned the exterior window scratch, I was told they only work from the inside, yet now I'm finding scratches/scuffs on the inside of my brand-new car, directly around the areas where the tint work was performed.
I brought in a brand-new vehicle expecting it to be treated with care. Instead, I was charged more than the price I was quoted, found debris underneath the tint that had to be corrected, found a long scratch on the exterior glass, had to drive back to the shop the same day because of a line across another window's tint, and then discovered multiple scratches/scuffs on the interior trim.
I usually take my vehicles to the Fremont location and have never had issues like this. This was my first time using the Hayward location, and unfortunately I really regret changing my appointment. I'm extremely disappointed and upset, especially because this is a brand-new vehicle. I have photos and videos from today documenting what I found. I'm giving the shop an opportunity to address these issues and will update my review depending on how everything is handled.
