Dr. Oakes and his staff have taken care of several of my cats since they opened in 2018. I can tell…read morehe really cares about animals. But, I especially love that he does not order unnecessary tests in order to make more money. This prevents my cats from enduring more painful procedures while saving me money. He also has a lab on-site and is able to process blood tests during the visit. This enables him to prescribe treatment the same day. No need for a follow-up call or visit to pick up the necessary medication. This is much more efficient for him and for me. This office is brand new and is absolutely state of the art and beautiful. I have recommended Dr. Oakes to 5 other people who have also had great experiences. I look forward to many years of working with Dr. Oakes and his caring staff!!

Great staff and vet. Very thorough, listens and takes time to answer questions. Highly recommend.read more

If you truly care about your pet, I strongly recommend looking for another veterinary clinic…read more We had been loyal clients of the Animal Clinic of Windermere for over 10 years, but our recent experience was deeply disappointing and unacceptable. The clinic scheduled treatment for our dog and then canceled it twice. While we understand that unforeseen issues can arise, the way we were treated throughout this process was completely unprofessional. A staff member named Joe spoke rudely to my wife, and when I called to understand what was happening, the call was abruptly ended. When I called back, I was transferred to a manager named Mimi (we believe these were their names, but they refused to confirm). Instead of showing empathy or attempting to resolve the issue--which involved our dog being unnecessarily medicated twice--Mimi simply offered to send over our pet's medical history so we could go elsewhere. That information was never sent. After a decade of trusting this clinic with our pet's care, it's incredibly disheartening to be treated this way. Both our family and our dog deserved better.

I have been going to this vet for over 25 years. They have recently been sold to a corporation. I…read morewould no longer recommend them.

TLDR: SO happy we made this change from our previous vet. Staff really do seem to care about your…read morefurry family members. Thorough and quick response to my questions. Knowledgeable vet too. REVIEW: I had put off getting my baby kitty with a new practice. Admittedly, it was a combination of things (kitty had just been seen in November with no health issues, hates the vet, and just lost our other cat), where I really was dragging on that process. My husband's coworker referred us to Chain of Lakes Animal Clinic. She was really happy with them, and we figured we'd give them a shot with their near perfect reviews. My kitty had excessively groomed off a piece of fur, and I really wanted to have her seen ASAP. Maryann was so kind and very detailed in the new patient process. I first talked to her late in the afternoon. The policy about waiting about three weeks (for new appointments) makes sense because there's only a finite amount of time, and it seems like they want to make sure to set aside time for established patients. There is also a prepayment since they explained that there had been an uptick of cancellations last minute (also makes sense because that's a spot that can't always be filled). One VERY helpful point is that they reach out to your previous vet and get prior medical records from the old vet. Solid way to make sure they know the best way to take care of your furry family member. So I made my appointment three weeks out, but I also asked to be put on a waitlist. In the mean time, I was given some recommendations about the potential cause for the hair loss. Turns out they were right about the hair loss, so we got that issue taken care of. But I STILL wanted my kitty to be seen. I was called around 11 a.m., and they left a voicemail telling me a cancellation had come up. The one minor gripe I had was not telling me what the potential appointment time (2:45 p.m.) was so I could try to coordinate if someone could bring kitty in for a visit. But so minor given the TLC in other aspects. My overall wait time had been just less than a week (from filling out the paperwork to getting seen as a new patient). My husband was the one who brought our kitty in for a visit, so his short review was that our kitty did very well at the vet. I was so surprised because she usually hates the vet. Everything was very thorough, and he was really pleased with the visit. They also followed up via text four days later to see how my kitty was responding to treatment. So so so happy to see this. Please don't change that. Thank you guys for giving me such reassurance after leaving my previous vet practice under horrible circumstances. I am definitely not regretting my change.

Yes great vet and office. Kind to kitties. A little out of the way for us. But I like them!!read more

I have so much to say about Kirkman Road Veterinary Clinic…read more Our 6-year-old Goldendoodle, Luna, became very sick and was struggling to breathe when we brought her in. We were cared for by Dr. Collins and her assistant Grace, and I truly cannot say enough about their compassion. When we had to make the heartbreaking decision to put Luna down, they sat on the floor with us, comforted us, and showed so much kindness and love to our dog. They wrapped her paws in gauze with a small heart so we wouldn't have to see the IVs, and gently wrapped her in a blanket so I could hold her as she peacefully went to sleep. They never rushed us and supported us through every moment. Weeks later, we received a beautiful card with Luna's paw print and nose print, along with handwritten notes from the entire staff. It meant more than I can express. In one of the hardest moments of our lives, they treated us and our dog like family. That kind of compassion stays with you, and we will never forget it.

Very distressing experience during an already difficult time…read more Our dog passed away, and we clearly stated--multiple times to at least three different staff members--that only our dog and a small photograph were to be cremated. Each time, we were told "okay" and understood. However, we were later informed that the bed and blankets had also been cremated--without our authorization. When we went to pick up our dog's belongings, before we said anything, a staff member stated that we had requested this, which is not accurate. All we want is to receive all of our dog's cremated remains. If additional items were cremated with her, we expect all resulting ashes to be returned to us in full. This situation reflects a serious breakdown in communication and documentation, and it has been deeply upsetting for our family.

Absolutely wonderful caring doctor and Sara and Adrienne are great. They take excellent care of my…read morepets. Highly recommend this vet clinic.

Careplus veterinary clinic has been our clinic for a few years. They are all so nice and really…read morecare about your pet. They are also affordable. I have shopped around and they always seem to have the best prices. I trust they will do a great job with my baby's dental coming up.

Amazing and kind staff. I had my first appointment with them today for my cat. He was treated with…read morelove and respect from the second we got here. They have low cost care and also accept care credit as an option. Don't hesitate to give them a ring and have your fur babies checked out

Always quick, polite, and so easy. Aspen loves them and so do we! They give her treats after shots…read moreso its always a positive experience

Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful…read more On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!! We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy. Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

Very caring place. Excellent doctor and staff. They've provided great care for our pets over the…read moreyears, and have also helped us when it was time to say goodbye. They do a good job of scheduling to minimize waiting.

My dog was in distress and in need of quick care. I had secured an appointment at Windermere…read moreVeterinary Services. I was asked to make a deposit to secure the appointment. I had no problem doing so. I recieved an email from them confirming the appointment and if I needed to cancel or reschedule to call them. The morning of my appointment, my dog took a severe turn for the worse. I knew she was dying before my eyes. I personally left my dogs side to go to the clinic to talk to them about changing the appointment to the euthanasia procedure later that day. The cost was very high and out of my range for them to provide this service. I declined and politely asked for a refund of the security deposit. The secretary at the desk denied me the refund. I told her my dog was dying and I am here cancelling the appointment. She then said, "All deposits are non refundable". I was far too distressed to argue and left to get back to my dog. Approximately 7 hours later, my dog died. I felt it necessary to warn others of this companies refund policy when booking an appointment. Although I am certain they provide an excellent service, one that I will never be able to experience, they have a lot to learn about how to treat their customers when it comes to distress, heartache and trauma after losing a beloved pet. I did send an email out this morning to WIndermere Veterinary Services about my discontent. Whether they reply back to me, or not, is irrelevant at this point. It was the owner who had the secretary inform me I would not be getting my refund back. It was THIS decision that was made which prompted this ONE STAR REVIEW. I wish them well, but warn other potential customers to beware of their hidden policies. I do not know what else they will hide from you financially, but I have never in my 13 years with my dog been treated with such disrespect in a moment of complete trauma and turmoil. Sorry Windermere Veterinary Clinic. I really thought you would do better.

Amazing staff. Everyone was friendly, knowledgeable, and genuinely caring. The doctor was patient,…read moretook the time to explain everything, and treated Nina with so much respect and kindness. You can tell they truly love animals. Highly recommend Sand Lake Animal Clinic.

The practice manager Katelynn is very rude and disrespectful and dishonest. She denies knowing of…read moreany marketing policies. I was charged an almost $25 surcharge on my credit card bill of over $800. Even though ,the practice had every opportunity to inform me about this charged, they failed to do so. The front staff are more interested in gossiping. The only silver lining is Dr. Spurgeon who is kind gentle informative and truly caring of his patients.

From the bottom of my heart, thank you to Dr. Siri and the entire staff at Hamlin Animal Hospital…read morefor the compassionate and professional care given to my beloved miniature Dachshund, Red. During one of the hardest moments a pet owner can face, Dr. Siri was knowledgeable, gentle, and truly caring. She made sure Red was treated with dignity and love during his euthanasia, and that our family felt supported every step of the way. I have never experienced such warmth and professionalism at an animal hospital before. Hamlin Animal Hospital is truly a special place, and Dr. Siri is an exceptional veterinarian. Thank you for giving my Red such a peaceful and loving goodbye.

Amazing Animal Hospital. It was very clean and as a nervous mama the staff was very helpful and…read morekind. They didn't push to sell anything. They took you into a private room right away where you wait for the vet. The best part is when we were trying to adopt another cat and needed documentation to make sure the new one would be safe. The hospital was very quick to respond on a weekend!! Thanks to them we got our new kitty that same day!!