Carlos G was a careful and awesome driver wish he was my driver all the time.he was very helpfulread more

Bus driver for route 21 going to CSUB that stops by Columbus/MtVernon never comes on time, you're…read morescheduled for 6:35 but somehow always make it around 15 minutes later and have multiple people waiting at this stop It's ridiculous

The drivers are always great, and so are the fares. Anything negative in this review applies to…read moremanagement, which seems struggle with practical solutions. I used to take route 130 quite often, and it was much better when the route only traveled between Bakersfield and Frazier Park. By stretching the route to cover Santa Clarita, the wait in for the next bus home has become way way too long. I had a 1pm doctor appointment in Bakersfield. The latest departure time from Frazier Park to reach my appointment was 8:40 am, which got me into Bakersfield 3 hours early. The earliest departure time for home was 5 pm. The money I saved taking the bus was spent at the businesses I had to camp in while waiting for my next trip home. It isn't ethical to sit in a restaurant or coffee shop for 3-6 hours without giving them business. This doesn't help someone trying to save his money for more necessary things. It was an 8 hour slot for a 1 hour appointment. Double the time if I drove, and the same cost. The money I saved on gas, I spent on food as rent during my very long wait. Good thing I brought several books. If Kern Transit either added a 2nd bus for Santa Clarita, or left it off the routes entirely, it would make more frequent trips to and from Bakersfield possible, and make me more inclined to use it again.

January 10, 2026, approx. 7:29 a.m. Issue: I called with a…read moresimple question about returning from Bakersfield to Tehachapi and whether the downtown station is the correct departure point. The representative repeatedly interrupted me, spoke with a dismissive tone, and answered questions I did not ask. When I asked whether Golden Empire Transit accepts student IDs for free rides, she refused to look up the information and told me to "Google it myself." She also cut me off when I asked whether routes serve shelters. I remained calm throughout the call. The representative was rude, unhelpful, and unwilling to provide basic transit information or referrals.

Best ride ever! On time great driver Caryn. Highly recommend her for your driver. She knew LA well…read moreand got us to the airport perfectly!!

Really great service, they were on time and very friendly. We used them to go to LAX and back as…read morewell. Will definitely use again and we recommend! Reasonable prices as well.

For disabled adults, a great service. Working there at the moment and there are many drivers that…read moredoes not get the recognition they should receive.

OMG I'm 5 6 2025 at around 3:15 I had one of these drivers display road rage on me I can't believe…read moreit and he had passengers‍‍ wow just got off the phone with the supervisor they're going to look into this I'm not trying to get anybody fired but be careful with who you ride with or let your family members ride with unbelievable I give this business one star because it's only as good as it's worse driver and that was him

Westside Parkway is like a dream for those needing to quickly get to the center of Bakersfield from…read morethe West side. No more struggling with traffic on Rosedale Highway and that dreaded train that occasionally just stops on the tracks (you know what I'm talking about!). The Westside Parkway (which is one of the first Parkway's I can ever remember in Bakersfield!) has been a long time in the making and finally opened to traffic August 2, 2013. The final segment was opened to traffic on April 15, 2015. This all concrete Parkway is smooth and so easy to drive on. Just be very careful of the cops parked on the entrances (especially the one west facing on the Mohawk entrance!). The road is so smooth sometimes you'll forget how fast you're really going. I believe that eventually, the Parkway will connect with the 99. There's been quite a few homes and buildings which have, sadly, been torn down to make way for the new connection. Hopefully, though, this will continue to eleviate the traffic issues that continues to plague Bakersfield as our community grows.

This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

YES! FINALLY!…read more A way to access California and Truxtun without having to go completely around. This has been a long time coming, but boy is it exciting! I never knew how much I really needed this extension until I started working near California Ave. and Mohawk. Living in the Northwest, this would have possibly added a few extra minutes to my 10-minute commute. I know, I know. If you're from SoCal you're probably thinking "Poor Bakersfield girl doesn't even know what traffic is." And you're probably totally right! But the added bonus of a quicker route, plus the reduction in traffic makes this non-morning girl much happier!

Always an excellent experience with Executive Express Lines. They were professional, reliable, and…read morecommunication was smooth from start to finish. Everything was handled quickly and efficiently with zero stress and made the entire process easy. Their team showed up and ready to work and delivered exactly as promise. Their drivers are safe and reliable. Rare to find a company that runs this clean and organized these days. Highly recommend.

Very professional and great driving. Very flexible and attended to all our needs. Couldn't…read morerecommend more!