Wow! A blast from the past, Johnny and his family are fantastic. Since moving to Georga I have not…read morefound a Jewelry store that combines quality, service, value and a business that treats you like a family member. My wife misses being able to leave her list with them so when it came time to shop it was easy. We will have to stop by this fall when we head up to visit family.

Wonderful and trustworthy jewelers! Very professional. Fast service for sizing. I am a repeat…read morecustomer and I highly recommend!

Len has always been my go-to for repairs and purchases. For those that complain, you get what you…read moregive. He is the most ethical jeweler I have ever met and soon he will be doing some custom pieces for me. I will never go anywhere else as do many people on the Cape. I live in KC and still will only use Len. I am a customer for life!

Buyer beware. Went in for a basic watch, bought same…read more When I got home and looked at the instructions, the manufacturer's suggested list price fell out. It was half the amount I was told and charged (verified online after the fact). Can not recomment nor will I be going back. Live and learn.

Beautiful jewelry store with something to offer to everyone! I've had custom made pieces, estate…read moresale items and one of a kind case chosen jewelry from here. Orianna is professional, knowledgeable as well as warm and inviting. Her sales staff are also top notch! Sandwich and the Cape are lucky to have such a beautiful shop.

Dropped off a watch for a repair to clasp closure and was told they would be calling me when it was…read moreready. After five days I called the store and was told it was ready. A few days later I went to pick the repair up. The clerk brought the watch out to me in a zip bag, un repaired, the clasp in the same condition it was when I dropped it off. The clerk had no information to offer, nothing was written on the receiot, and the owner never called to offer any explanation, advice, nothing. Unprofessional and a waste of time.

Two months, four hour-long round trips, and the crystal I asked for still hasn't been replaced…read more I brought in an old Waltham for a service, a new crystal, and a new strap. I was told up front the work would exceed the watch's value -- honest advice I appreciated -- and went ahead anyway. A month of silence followed (my phone number had been entered wrong). The strap never arrived. When I finally picked the watch up, the crystal hadn't been replaced either. Instead someone had buffed the old plastic -- never requested, never discussed, nowhere on the work order -- and charged me about $35. They credited that $35 toward the crystal, so I drove back and left the watch again. Weeks later it returned untouched. Not a backlog: their in-house watchmaker had it in hand, did nothing, and sent it back with "replace crystal?" written across a work order that already said to replace the crystal. At pickup, the owner volunteered "yeah, I buffed it" from across the shop, then raised his voice when I responded. He told me I was repeating myself, argued the watch wasn't technically late, and corrected me on his own vacation length. I asked for a refund of the $35 for work I never authorized. He flatly refused -- he doesn't refund "services provided." The counter staff are genuinely kind. But four trips, seven weeks, an unauthorized charge, no apology, and no accommodation is enough. I can't recommend Keegan's for watch service, crystals, or straps.

My husband and I have often gone into Keegan's in Falmouth to get repairs or batteries for our…read morewatches or some other item. He is always cheerful and super speedy. The prices are always amazingly fair. We both have old watches given to us by parent long deceased and are sooo reluctant to give them up. He gets it! No argument. He just fixes them!! Love it! They also have a large display of gift items that we have bought for family members. Visit and see if you agree!

This family owned business has something for everyone. Many options for Cape Cod Bracelets…read more Beautiful gold jewelry and gem stones. The staff is friendly and helpful. so many unique pieces.

My husband ordered the octopus cuff bracelet for me for our anniversary, and it's FANTASTIC! But…read moreeven more than the jewelery, the customer service was top notch. The item was shipped USPS, and my husband called last week to check on the delivery date to see if it would arrive in time; on Friday, they left him a messge that they could upgrade the shipping service, and they DID it before we got back to them! That's such amazing consideration to help make our anniversary even better!

I had a fantastic experience at Osterville Jewelers when I went in to have my bracelet repaired…read more Both of the ladies who helped me were incredibly kind, professional, and welcoming, and they made the entire process easy and stress-free. Raine stood out. She went above and beyond with her attention to detail, knowledge, and genuine care. She took the time to explain everything clearly and made sure I was completely comfortable and confident throughout the process. Her warmth and professionalism made a lasting impression. The overall customer service was outstanding. Osterville Jewelers clearly values quality workmanship and exceptional service. I would highly recommend them to anyone and especially recommend working with Raine if you have the chance.

As the knuckle on my ring finger had become too large to remove my wedding band, engagement ring…read moreand anniversary ring, I went to Osterville Jewelers this morning to have all three cut off. My expectation was to then have them all resized. Greg, the owner could not have been kinder or gentler, first carefully cutting the three rings off my finger and then explaining it would be a few months before the atrophied part of my finger where the rings had been would fill back in so they could be properly fitted for me. He charged nothing for his service and I will definitely return in a few months to have him restore/replace/reset/resize my rings - whatever is necessary. My experience warrants the five star rating and I believe I can recommend Greg and Osterville Jewelers with great confidence.

Went to NASR jewelry in Hanover this afternoon. I was looking to purchase quality studs to keep my…read moreear piercings from closing up. Granted my husband and I had been working out and working in the yard and didn't look upscale. We walked into the building and there were three people there working and not one of them looked at us or asked if we needed help. I will never go back. Definitely crossing them off my list of jewelry store stores.

I dropped a watch bracelet off requesting two links to be removed. Upon "completion" my bracelet…read morewas returned in multiple pieces, rendering the bracelet inoperable. After calling the company to report this, I received a barrage of text messages to my personal cell phone ridiculing, insulting and threatening me. These people are belligerent and unaccountable. And proactively contacting customers to threaten and berate them is the eptiome of unprofessionalism. Caveat emptor.

Frem's is simply the best, most professional jewelry store around. This is a multi-generational…read morefamily business where the staff will take EXCELLENT care of you. I brought them several watches, and they repaired/restored them beautifully. They repaired other pieces such as loose settings quickly, and properly. They have a nice line of gift items, watch bands and of course jewelry. The last watch I brought them was fixed in two days, and when I went to pick it up they did not even charge me. These folks are truly service-oriented professionals.