I purchased a Citizen's watch online. I was sent the watch in a Bulova box. At first I thought they…read moresent the wrong watch. After opening the box, it was the correct watch. It was a gift. I had the incorrect box , no warranty card...nothing. This was a gift and would be embarrassing to give in Bulova box with no paperwork. I contacted Zales and was told "I would have to go to a store to try and get a correct box and that paperwork was now digital" Weird, I have many Citizen's eco drive watches of my own , all with the correct box and paperwork from the jeweler. Needless to say , never again! I will go to my local jeweler next time.

Chrissy is a very helpful employee, she was very patient with my questions. Pretty good selection,…read moreit is a chain so you won't find something "unique" but on the other hand you can get a maintenance plan and have the size of ring changed or maintenance of jewelry done at any zales store anywhere..

Terrible vibe and service. Owner was extremely rude. I brought in a $5 gift card that was given to…read moreme some years ago and said "White Lotus-Hamilton Mall" on it. Owner seemed very upset by this and bluntly said she would not accept it. She tried to tell me that it was not from that location (I then pointed out the location which was clearly printed on the gift card), to which she then replied the gift card was also "too old." When I tried to explain to her that gift cards don't expire, and no store in the mall has gift cards that expire, she nastily said she didn't care what other stores do because this is her store. I tried to explain to her that if an expiration date is not put on the "gift card," a customer can't possibly know when they are supposed to use it by. At this point the owner did not want me to talk any further, became hysterical and started threatening to call security if I did not leave. If getting angry at a customer who comes to the store to redeem a $5 gift card issued by the store itself isn't bad customer service, I don't know what is. I was planning to buy two small Buddha trinkets, but left them there. This store culturally appropriates Buddhism and eastern religions in a sad attempt to jump on the hippie/meditation/yoga bandwagon, but ironically the owner seems to not understand any principles of said religions...nor even basic respect for customers which *any" retail store in the US would understand, not to mention a "high falutin" boutique that is supposed to deliver an elevated, personalized customer experience. My experience in fact was so harrowing I felt incredibly stressed out after my visit. Furthermore, the fact that she got so upset over a FIVE DOLLAR gift card, when most of their merchandise is not bargain priced, is actually just bizarre. If they are doing so badly that a customer presents a five dollar gift card ISSUED BY THE STORE and they have a meltdown over it, I can only feel bad for them, and I do. I recommend avoiding this place. In reality, much of it is merchandise easily available on Amazon for far less money. You are paying for the "ambience" and not much else. This place wants to act like a high end boutique but don't be fooled, the stuff there is cheap and so is the owner. AVOID.

I love the store so much! it's so calm, peaceful and cozy. It feels very high quietly as well!…read moreToday I bought a mood ring and i love it! My friends also love this store to get crystals! Everyone is so nice here as well.

I had worked with haung for years. I was happy to have found him again. I had a necklace bail &…read moreclasp replaced. They were professional, courteous and helpful. He does great work. He always has.

Very nice people to deal with. Will continue review after I pick up my item. Very honest and nice…read morepeople. Great polishing job on a very difficult ring to polish. I will def be going back. Lots of pretty sparkly things to look at. Conveniently located in the Shoprite strip on BHP

Admittedly there on a slow day but they took two links out of a watchband that I didn't purchase…read morethere and were very amenable to browsing and asking questions. I was definitely treated right when I spent nothing so I'll make a mental note where to return when the need for bling arises. Five easy stars.

Verry disappointing !!! We have used this jeweler numerous times as our only jeweler. They do not…read morestand behind their products , they nickel and dime consumers to purchase extended warranties . We purchased expensive wedding bands less than 6 months ago and the diamonds are lose and one fell out from a poor setting . They refused to make the jewelry right and said a manger will call but of course no contact back . Dont go here if you want a jeweler that stand behind their products .

I've never had anything but good experiences coming here. I am a local, and they have always made…read moretime for me. Whether it's changing a watch battery, resizing a necklace, or picking out something new. Great people and very friendly.

I had my 20-year-old tanzanite ring resized at this store and was disappointed with the outcome…read more The center 2.5-trillion-cut tanzanite was not removed before resizing, and a few hours after picking it up, the stone fell out. I later discovered cracks and chips in the exact areas where the prongs had been holding it. I provided photos of the damaged stone and the empty setting. In addition, I sent a copy of the original appraisal certificate to help resolve the issue, but the store DECLINED to REPLACE the STONE or Offer ANY COMPENSATION. I understand that mistakes can happen, but this was a meaningful piece to me, and damage could have been avoided with proper care. I hope the store will reconsider how they handle delicate stones in the future. VERY Disappointing Experience. I would not recommend using their repair service.

Every year, I attend their annual watch sale. The prices for luxury watches like Omega and IWC are…read moreover 30%. All have full warranty and are not black market ... they are fully warranted with papers, and boxes .., Get on their mailing list. The savings are unreal.

Wonderful staff!!! Fabulous selection!! They go above and beyond to make the customer feel happy!!…read moreThank you especially to Mimi who was kind and very helpful !

My initial impression after calling the store to get information about an item on their website…read moreleft me feeling doubtful that I would actually visit the store. The person answering the phone was not helpful and did not offer any suggestions. No doubt the business is reputable and well established. Unfortunately, my experience was not positive.

Fast, friendly, quality and reasonable price. I brought in a men's bracelet with cosmetic…read more scratches. They polish it up like new. It took 5 mins where as other store sends it out and takes a week to get it back. I did check other jewelry stores and was charging more than double price You can see the difference