I called to politely ask about a watch battery to be changed. I was told $18.99. Then I asked if…read morethey were open around 1pm-2pm? The lady said yes. I went back on Friday and nobody answered the door! Rang the bell four times and called twice! No answer. Then the third call, a lady answered and said she was in the bathroom for 15 minutes, while I stood outside? POOR customer service! No employees in the store! No repair worker on duty! Poor customer service!! The store looks bankrupt! Save your money- find a better jeweler. .

Went there to get batteries for my two watches the woman who waited on me was very personable and…read moreit only took about 10 minutes I'll definitely be a return customer!

So thankful Bob from Sage Jewelers was able to resize my wedding and engagement rings so quickly…read moreand beautifully; you can't even notice at all, from outside OR the inside! Very hard to convey the relief to get them back so quickly, after wearing for "multiple decades" :) with out ever removing them. Great attention to detail, and he shined them up, too! I was happy to know he would do the job in the store, and not have to send them out, which was very important to me. Who wants to take a chance of things being sent out and in with your most precious jewelry? P. S. Sage also did previous jewelry work for me, which I was very pleased with, but this particular job was very sentimental, and quite exceptional.

Rude and condescending.... Talks down to you..would never do…read morebusiness here. There are plenty of friendly and knowledgeable jewelers in the area. Pick one

I've bought a few watches from Bernie Robbins before - and the courtesy and customer service from…read morethe store - especially from Andy Lazar, my salesperson, have always been excellent. The owner, Harvey Robbins, made sure to come over and say hello. I had contacted the dealer and Andy about a Tudor watch - which I wound up ordering, and just taking delivery today. Andy not only goes out of his way to listen to what I want, but always makes sure to spend extra time determining my needs and explaining the options, and then orders what I want immediately if he doesn't have it in stock. The price was fair - and besides the dealer being authorized to honor the warranty, I get such a positive feeling of honesty from the dealer, and a clear focus on my needs, that I'd really hesitate to buy a brand that they carry elsewhere. A great place - in all the locations! I dealt with the Somers Point, NJ store this time - but have had equally positive experiences in Marlton, NJ & Villanova, PA.

I recently had to return my Rolex watch for service, I did so through Bernie Robbins in Somers…read morepoint. from the beginning to the end they were incredibly professional, the person I dealt with Jim, was fabulous did everything he said he was going to do, did it when he said he was going to do it and made the entire process easy for me. I'm in Florida for the winter right now and they were kind enough to mail my watch back to me down here. When I was in a store I was very impressed with their selection and actually purchased an additional bracelet from Jim, which he kindly sending along with my watch as well. Highly recommend this jeweler. Next time I'm back in New Jersey I'm looking for something special for my wife, this is the place I'm going.

Awesome watch store located in the Quarter section of the Tropicana. I've stayed at the Trop a…read morebunch but never stopped in this store. They have a small selection of sunglasses which honestly what drew us in to the store this time. They have an awesome selection of watches here. Plenty of brands and styles of each brand as well. They had a decent amount of sales and discounts too. The sales lady was very nice and accommodating. Great sales person.

I've had two mechanical watches repaired using Time after Time. Both repairs and service were done…read morecorrectly and the watches work well. Takes about 8 weeks.

Everbody in the entire store is always welcoming and helpfull.Judy and Randy have gone out of their…read moreway to make sure we always get attention to detail for both service and purchases... Thank you....Sean

My fiancee and I couldn't have asked for a better engagement ring purchasing experience than the…read moreone we had with Renee of Roberts Fine Jewelers. As an active duty enlisted military member on a tight budget the whole ring buying process was very daunting to me. My girlfriend (at the time) was also nervous about the formality of the ring shopping experience. That all changed once we sat down with Renee. She was so kind, patient, and attentive which made it so relaxed, comfortable, and easy that my girlfriend never wanted it to end. Renee was not pushy whatsoever but was always available throughout the process. She gladly worked with me to ensure I got the best price possible and addressed every concern I had along the way. I highly recommend anyone interested in taking the leap to go straight to Roberts and ask specifically for Renee.

Do not judge me, I love watch I went to this store because an employee off Michael Kors, did…read morerecommended me to go here. They had a 40% off in a few of brand of watches; I end buying a Michael Cole for a great price. If you are a watch lover and you are in A.C you have to stop in this store.

I came here during one of my stays in Atlantic City and I wanted to buy a brand new watch. It's a…read moresmall store, but they have a good selection of watches. I wanted something in black and sport looking. I was happy that an associate was able to show me some watches that I was looking for. He was very helpful. Bought an Armani Exchange watch for $170. This store has many different price ranges of watches. You can go cheap or expensive. They have many different brands. After I bought my watch and went to check out other stores, I realized my watch was too big on me, so I want back to the store and they were nice enough to adjust my watch, since I have small wrists or as someone told me I have baby wrists and a baby face. I wish there was Watch Station in New York City, but then again I probably go broke.

Please do not purchase jewelry from this establishment. Went into the store to buy a gold boy head…read morecharm for my charm bracelet. Showed the salesperson the other heads on my bracelet, specifically showing the size and thickness of the gold charm I wanted to purchase. The charm with engraving was $650 plus tax. I went to pick up my bracelet and noticed the charm was only 1/2 as thick as the charm I showed her. The salesperson said if I wanted a charm as thick as my other charms I would need to pay an additional $238. The salesperson ordered the wrong charm. The salesperson made the error they would not correct the problem unless I paid more money. I also asked them to give me a price on a custom made bracelet before I had the issue with the gold charm.. She said it would run between $3000-$4000. Few days later she called to say it would cost $4900. Her estimate was so far off the original number. Went to another jeweler and got the same bracelet for $1100 less than their price. When I told them I would not be purchasing the bracelet because I got a better price. The response was why didn't you let us know, we could have worked with you. So the original price was an inflated price. This is a terrible way to do business.

Terrible experience at this store. The owner was extremely unprofessional. She did not take the…read moretime, nor seemed to have the skill, to provide a clear aligned vision of the expectation of an expensive new mount for a diamond ring. When I was unsatisfied with the outcome the owner again couldn't be bothered to speak with me in a professional manner and blamed me for not understanding the details that go into jewelry making. Isn't that what she's supposed to do? Make her customers understand and/or dare I say satisfied? Her staff apologized to me under their breath in fear of retribution.

From the first time we walked into this jewelry store, the man behind the counter gave us a big…read moresmile and welcomed us in ! His name is TOM, and I Kid you not...he treats you as if you have known him for years as a good friend.! Very helpful, and took care of Bill's watch repairs with ease. When we went back again within a few weeks; again, he greeted us and remembered our names. That says a lot about great Customer Service !!! He doesn't try to sell you anything, you know what you are looking for ... he is there if you see something you like, he is not pushy at all. Just a great guy, Really! About the store... location is right off a main road ... plenty room to park.. all items are clearly marked with the price so you don't have to guess how much ... and looks like prices are pretty much reasonable too. If you need something special and he does not have it in shop just ask, he may be able to get it for you within a week . All in all,if you want the feel of how it used to be shopping in the 1960's ..and someone you can trust...especially with jewelry..... Go see TOM ... he's sure to please !!

Nice, friendly service. Reasonable price. Would definitely use again for watch battery or other…read morewatch or jewelry needs.

Wonderful service! The ladies Courtney and Penny who work at this Fine jewelry store were so sweet…read moreand knowledgeable and got me the best deal on a amazing new watch! They have such quality for an affordable price! Check it out in the Hard Rock Casino Atlantic City!! You can even use comps towards your purchase!

I'll start with an admission. I'm a "watch guy", not a "jewelry guy", so most of my buying…read moreexperiences are in full service, stand-alone shops. I've typically perceived Casino stores with a bit of a crooked eye. Bernie Robbins Hard Rock Atlantic City breaks that preconception. Being on the property at least weekly, I am impressed by the inviting entrance, fresh inventory, polished floors, and clean displays. Important details like lighting, merchandising, and even the ubiquitous bowl of Bernie Robbins Jelly Beans are always spot on. But no retail shop, however sparkly, is complete without a great team... Courtney M met me at the counter with a quick smile and a sincere interest in how she could help me find just the right gift. I had general sense of what I wanted, having seen an item on a previous visit. After a few directed questions Courtney found exactly what I was looking for! She was engaging and a pleasure to work with, and made my buying experience effortless. Thank you Courtney (and store manager Katy F). Looking forward to visiting your store again soon. You're both Top Shelf! Enthusiastically, DJG

Admittedly there on a slow day but they took two links out of a watchband that I didn't purchase…read morethere and were very amenable to browsing and asking questions. I was definitely treated right when I spent nothing so I'll make a mental note where to return when the need for bling arises. Five easy stars.

Verry disappointing !!! We have used this jeweler numerous times as our only jeweler. They do not…read morestand behind their products , they nickel and dime consumers to purchase extended warranties . We purchased expensive wedding bands less than 6 months ago and the diamonds are lose and one fell out from a poor setting . They refused to make the jewelry right and said a manger will call but of course no contact back . Dont go here if you want a jeweler that stand behind their products .