I came in to scan a document in my email and needed some help. One of the associate was not very…read morehelpful. It seems like I was bothering her, not a good way to treat a customer.

We are an older couple needing some help buying a printer and assembly help. The sales associate…read morewas of little help and acted like he was only there for the pay check. Unfortunately communication skills and promoting the company were lacking. We went to Staples because we needed the help instead of buying on Amazon that was cheaper.

My purchase was not delivered. I live in Merritt, BC and the tracking number says that you guys…read moredelivered it on Apr 28th 2023. When in fact, my package is at your facilities in Kamloops, BC. This is totally unacceptable and has wasted my time.!!!!

If I could give them negative stars, I would. Absolutely terrible service. Packages never arrive…read morewhen they're supposed to, if at all. I'm pretty sure they take a look at the package and if they like it, they keep it. I called the head office to find out why a package was at their facility in Kamloops for 5 days and then somehow "disappeared". The first person I talked to, hung up on me and the next person wouldn't tell me anything. I hope that Amazon will stop using this company and anyone considering using them please think twice and use a more reputable delivery company.

Worst service I have ever had. My "brand new" Ricoh copier was down for two weeks, and they would…read morenot even give me a loner. Not to mention the fact that the printer had 300,000 prints already on it, I guess by new they meant new to me.

From the owner: "Your Digital Copier Specialists"read more

I had an important package that had to be sent immediately and raced over to The UPS Store on…read moreSummit in Kamloops 3 min before closing time hoping somehow they would still be open. They were just about to lock the door as I ran over with my package, Nishan and Jaspreet happily helped me even thou it was officially after 5pm. They both were very kind, polite, professional, helpful and gave me excellent service. It was a really great experience that they were very considerate of my situation and happily went out of their way to provide the services I required. My package got received on that specific day which was very important in order to receive payment for a returned product. When I got home they had already emailed me the receipt I required to say the package was sent on time. I would definitely say that Nishan and Jaspreet provided excellent customer service and would definitely suggest anyone requiring shipping or receiving services to go and visit them yourself. They are the kind of employees that any manager would love to have. And the kind of employees that really provide an appreciated service for customers. Thank you Nishan and Jaspreet for you amazing service today, it really helped me out :) you two are great at your job!

The worst service I've ever received. If it is an important package that you are counting on to…read morereceive on time than UPS is not ideal. I literally watched the truck drive in and out of my neighbourhood without stopping preventing me from receiving my package two days in a row, but yet continued to email me saying that they missed me and no one was there to receive the package. I find it ridiculous that the driver was to lazy to get out of the vehicle just to knock on my door that I was waiting at. I then called UPS they had nothing to say and continued to tell me there was nothing that can be done. UPS is very unprofessional and I couldn't be more unhappy about the service. I still have yet to receive this package.