Great staff, knowledgeable, friendly and helpful. Prices are good and they have a wid selection…read more Always make us, and our doggie, feel welcome

friendly service, excellent customer service, a lot to choose from, variety etc... great pricesread more

I stop here a couple times a month to stock up on rabbit supplies - I usually have to go back more…read morethan once as they're often sold out of rabbit food and Timothy Hay - I imagine they don't order huge amounts of rabbit stuff, as rabbits aren't as popular as dogs/cats. (even though rabbits are way better than dogs/cats...) Anywhoo - when they DO have what I need, the prices are fair and the service is great. if they were to start carrying more brands of rabbit / small animal products, (Oxbow brand, etc) they'd get 5 stars!

I've been shopping here for over 2 years and have always had a great experience. Knowledgeable…read morestaff, always willing to lend a hand. I've never used their grooming services but they do have a great selection of products and their rewards program (buy certain # of bags get one free) has earned me a couple free bags of food which is nice. I will definitely be back again, highly recommended.

Great selection of healthy dog food/raw options/treats/bones…read more. Awesome staff . They even often open a new bag of treats for my treat snob dog if he doesn't like what they're offering that day lol . Every time we walk by , even when they're closed he tries to go to the door to go say hi .

The best pet store in the Marda Loop area. Everyone here is super helpful and knowledgeable, and…read morethey're especially patient in educating you on the best food for your pet.

Really sucks that the only place you can buy Artisan raw in Kelowna is at tailblazers‍ I like to…read moreshop at locally owned and operated businesses in Kelowna like Social Pets, guess I won't be feeding my dog Artisan Raw

From the owner: High quality Raw dog food. No supplementation necessary. 4…read moreoz individually frozen pucks. Easy to measure, no mess. 18 lb case to fit in your freezer.

You can kinda see it from Deerfoot Trail looking east. With…read moreall the traffic, it's kinda hard getting to this pet supply place if coming from the east. The store is quite big with great selection of exotic creatures, if that's your thing. We came for dog food and a new toy for my dog that will always be my puppy. Had a great selection and we found the dog food we wanted, and a toy my puppy just loves. If you can't find what you looking for your pet this place may have it!! So many unique pet needs for any reptile, fish, rodent, birds, cat, dog needs. I was so lost at looking, watching mesmerized by the creatures. I totally forgot to take pictures!!! -park is okay -clean and very well taken care of -staff friendly and very knowledgeable Had a wonderful time just looking.

The store and the floor staff and the products are great …read more..... The prices .... meh! Not great but OK. The only REAL problem with the entire store is the checkout and the till staff when you want to GIVE THEM YOUR MONEY !! You can go there at peak times with the entire line full or be the only one in the store and have to wait, every , single, time. I've been there and waited while the person on desk #1 will eventually wander back over to it after having a lovely chat with the girl on #3. I was there on Dec 11 and dropped a couple of hundred on dog food and that's how it happened! You will actually feel your life ebbing away and slipping closer to death waiting in that line, its THAT bad. (grin) I don't know if its their system, or the staff training, or the steps in the checkout process, or what, but the waiting in that bloody line is beyond ridiculous. Maybe its deliberate because of all the impulse purchase stuff they have CRAMMED in to the check out aisle. ...... it sure feels that way.

I had the best experience with Becca in the grooming department!…read more I have a sweet feline who is NOT fond of mani/pedi's, & it has always taken 2 people in the past. Becca is a cat whisperer, honestly! She managed to clip all 4 paws with no help from me, AND minimal protest from my little critter! I was SO impressed!! The only sad part is right after finding Miss Becca, I moved, & my furbaby destests car rides just as much as her spa treatment. ‍ Although it would be worth the drive, so I will consider it... unless Miss Becca makes house calls...? Haha Seriously, amazing, thank you again!! ~Ashlee

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

This isn't my favourite of the Pet Planet locations. It could be because it's a little smaller…read morethan most, but I'd rather go to a different locations... I think. It would seem that this particular PP caters mostly to dogs, leaving not much for the cat owners in the area. There are waaay more dog food, treat, toy choices than there are cat stuff. This is unfortunate because I'm such a cat lover. They also seem to carry mostly food. There aren't a whole lot of toys, though there are some. Most, again, are for the pups, and seem to be treats as well as toys. They do have a lots of treats for the animals though, which is nice. This Pet Planet is also a groomers, which is great. It means that you can have your pet prettied up while you buy new food, litter, toys or treats. The staff are just as nice here as anywhere else, and don't hesitate to answer questions or offer a hand. A mediocre Pet Planet in my opinion, but I'm a cat lover so that's why I don't dig the abundance of doggie stuff!

This review is for the pet grooming service located in the store. I took my loooong haired cat in…read morefor his first shave, after his mats became utterly unmanageable. Given my own feeble attempts to shave him, I assumed Pet Planet might fail too. Thankfully, the groomer was able to clip his nails in less than 30 seconds, then efficiently proceeded to execute a lion cut. No fuss, no muss. No scratching or biting like he does with me. After the clippers, she deftly and impressively trimmed the legs with scissors in no time flat. I was in and out in just over half an hour! Dog service is usually slower though, I'll warn you. People usually bring in their pooch at 9am and dogs stay in cages between cutting, shampooing, drying, etc. until the late afternoon. They were are pretty quiet though, bemused by my shorn cat. The cat was relieved to be rid of the fur and so was I...$50 well spent!

Was very disappointed with how the staff acted while I was in there. The carried some brands that I…read morereally like and are a little uncommon, but are very over priced compared to other retailers, and after my experience there, I'll make the trek to further away retailers

So I went to Puptown Paws to do some Christmas shopping for my dogs, and my dog friends - in fact,…read moreI came specifically to buy some Paw Kits - because, they're the perfect doggy gift. I went on a Sunday and it was an absolute delight! The gal helped me find appropriate gifts, and helped me figure out the size of a really cute doggy sweater for a 11 week old puppy. The entire experience was less than 15 minutes, including the check out - and there was NO LINE at the check out! I added more items when the gal told me that certain treats were on sale to benefit the Tails of the Misunderstood Rescue. Wonderful experience. Great staff, fantastic selection. I will go back regularly to buy my dog food and supplies - even though I live way in the NW. I want to do everything I can to support this store, and the rescue. Highly Recommend!

Fergie likes it, so I like it!…read more The staff here, especially Sheena! are amazingly kind, friendly and put Fergie (my big black pug baby) at immediate ease. They carry all kinds of pet products, and everyone is fairly knowledgeable on what will work best for yours. Love also, that despite being a locally owned business, their prices are on par or cheaper with their big box competitors. Not to mention all the furry friends I make when I come here! Hello dogs! It's nice to meet you. :D Got a dog that hides under the bed and bares his (or her) teeth when the clippers come out? Bring him to Sheena, she's a total boss. Would come here more if I lived in the area, but if you live near Edmonton Trail in the NE... well, why haven't you been here yet?

If you have an animal with allergies this is the place to go for you pet food the staff know there…read moreproducts well and can advise you what would be best suited for you pet. The staff are very friendly and always ready to help and they love to see your pets