This is our first stop on the way home from Gatlinburg. Restrooms are clean, with paper towels, as…read morewell as a blow dryer. There are benches to sit on when you exit, and a lovely gift store next-door. There are still recycling receptacles in the parking lot, and complimentary poop bags for cleaning up after your dog. Past the parking area are places to eat under shaded alcoves.

This Visitor's Center is beautiful and clean, and is in a great location…read more The lady at the counter was helpful, and offered a map and brochure to assist us in finding our chosen activities. There is a room full of informative They have coffee and bottled water available at a charge.

Beautiful rest area with a fun shop. Everything was super clean and chatted up the cashier on where…read moregood spots were to visit in Tennessee. Kids bought cool davy crockett hats, i got some fun jelly flavors and canned drinks for the road.

Clean, nicely decked out facilities. We needed a pit stop on the way home, and this was a nice…read moreplace to stop. The bathrooms were clean, and had paper towels and hot air blowers. The visitor center had free information and hot coffee for sale. I like the bench out front, and all of the different recycling bins. If we were headed into TN and the surrounding areas, this would have been the perfect place to peruse the many materials available. But we'd already spent 2 weekends with friends in Gatlinburg, and they knew all the places to go and see which were near them!

I suggest regular maintenance and clean…read more I rented an SUV from this location for my niece to visit me in Florida and she got as far as Georgia when the vehicle started rattling at 60MPH. She had to turn around and get a different vehicle and the gave her a filthy SUV with no washer fluid or antifreeze that had the oil change light come on 2 days later. She tried getting a different vehicle while in Florida twice to no avail as both locations were swamped and out of vehicles. Finally she was permitted to get the vehicle serviced, however there is no remedy for the loss of time on her vacation. It turns out Enterprise locations are independently owned and you are at the mercy of the individual owners. Personally, I will stick with the larger rental agencies in the future. I tried calling them and was in a queue for 30 minutes when I finally gave up!

I cannot believe that when one returns a car during a weekend that there is no one to give that…read moreperson a ride to their local residence. ADDENDUM: Tonight I phoned the after-hours number and the agent understood the problem stated and extended the reservation at no charge until Monday when a courier is available at this location. She even reduced the price! Thank you.

Great fun and Isaiah was super helpful with identifying the stones we found!…read more We did both an enriched bucket and a native bucket, as it was too fun to stop after the first bucket!

Had loads of fun with family vacation! Wish gems were bigger but can only blame that on nature.read more

This place had good reviews on booking dot com and it was one of the only vacancies in town with a…read morefull kitchen. We planned to stay for 6 days and cook thanksgiving dinner here after hiking. We were given a small cabin at the top of the hill unattached from the rest of the hotel. We unpacked everything and began to look around and notice cobwebs lining the ceiling in the bedroom on the left and the kitchen. The entire place was crooked and uneven. There is no heating, just two space heaters. There were holes in the walls and doors. We were hungry after a 10 hour drive so we wanted to get cleaned up and go out to eat. I washed my face and reached over for a towel and the towel was already wet and smelled terrible. The toilet paper on the holder was almost completely gone so I looked around for more and found nothing but a filthy sponge under the sink. We got back from dinner and flipped on the lights and found cockroaches everywhere. Dead ones, live ones, old ones that were obviously there for quite some time. We weren't interested in taking home any new pets so we cancelled the week and left to a different hotel in another town. The woman at the desk was very helpful but the guy seemed to think this was some sort of a joke. I told him we wouldn't write a review because they seemed embarrassed and he told me he would LOVE for me to write one. He just loves reviews!

Microwave sounds like it's going to explode or Radiate me. Would not replace so I could not eat in…read moremy room. Gave my dinner away

We had an emergency medical issue and my husband had to fly into AVL at the last minute. Even…read morethough WNC Shuttle has an 8 hour advance notice requirement, we needed transport home to Maggie Valley badly, so we booked them for the earliest time possible and expected a long wait at the airport. Instead, WNC contacted us and told us they'd monitor the flight and pick him up as soon as he landed. They did so, and they got him home in record time. He's fine now, but we owe this company. They went above & beyond.

My then-fiancee, now-wife and I were grateful to connect with Justin and WNC Shuttle as we planned…read moreour wedding at Cataloochee Ranch. Justin is easily one of the most gracious, respectful, communicative, responsive, and professional people I've ever had the pleasure of doing business with. We were planning a wedding in WNC from afar as we don't live fulltime in the area, and Justin made our lives infinitely easier throughout the planning process as we arranged to/from transportation for all of our guests who joined us for our wedding and reception. In addition to immaculate transportation service, every single guest who rode with Justin raved about his service and all the little things he did (remembering people's names before even meeting them in person; politely helping people in/out vans, etc). We were surprised that Justin did a 'dry run' in advance of the wedding and in doing so, discovered optimal paths that saved our guests time in getting to the wedding safely and expeditiously. And as my wife and I reveled in the reception celebration, Justin enabled us to enjoy without having to feel like we were clock-watching. Lastly, it had snowed overnight before our wedding; I'm sure our guests were relatively nervous about a winter wedding with below freezing temperatures, but Justin was expert in safely navigating up and down the mountain. If you have the opportunity to work with this organization, it'll be the easiest and best decision you make for whatever it is you're planning.

Prompt communication, fair rates, and easy coordination. Mary was extremely helpful when we needed…read morea short notice ride.

Update on a previous post: I first challenged the charge on a credit card. They contested it so…read moreit was not reversed. I then filed a small claims action. They claimed that it was the wrong address, (It was the address on their website, as well as on YELP). So the service was returned. Following is the explanation I previously posted: I first booked them for several trips in December of 2021. I called them from my house in Center Valley. They were one of the first shuttles I ever used, so when they said they required payment up front with a credit card, and assured me that I would be able to use any money from a cancelled shuttle in the future, I stupidly booked an entire week of shuttles, $385. Before the last shuttle they informed me that where I was going to park might be locked for the season when I got there, so I canceled the last shuttle and said I would return next year. I was again assured that the $80 credit would be available. No mention was made of any restrictions. I called to book a shuttle for July 2022. They said they were on vacation. I said, OK, just transfer the amount to one of the shuttlers that you work with (I had been told that they worked with other shuttles, and indeed on one shuttle, they did send someone else to take care of me.) They said no. They said that the guarantee does not extend to when they are on vacation...first time I have heard that!!!! They said I could come in August. I said I couldn't. I have since found NO other shuttle demands payment up front (though a few told me they would for a very long shuttle). I posted on a Facebook page dedicated to the Appalachian Trail. Without exception, everyone, hikers and shuttlers, expressed shock that such a large deposit would be required. The Further Shuttle promised me a service, refused to provide it when I requested it, and refused to do the right thing. David W. Quatrone

Do not- I repeat do not rent from Sweetheart Limo. After being over 2 hrs late, multiple lies by…read moreSL staff and a driver who came in dirty jeans and shirt for the pick up of my son and his new wife for the wedding and take them to their destination. The limo had a blow out tire. After getting the tire fixed with much back and forth with who ever the driver was talking to, then before they could go any further. my son had to fill up the limo with gas because the driver didn't have any money and the fuel card was zero. They got back on the road and within 30 mins the limo had broken down again. My son instructed the driver to get them to an exit and they were getting out of the car. My husband went and picked them up and took them on to their honeymoon destination. I spoke with Randy, one of the owners and he was clueless and could have cared less. I asked to speak to Jean, "the other owner" on Aug 9th at 10 p.m and today is Aug 12th at 6 pm and I have yet to hear from her.

We really enjoyed the Sweetheart Limo ! Great services and beautiful interior . Chris was a…read moresweetheart of a chauffeur.