I stopped by while in the area to look for cold weather cycling gear and shoes…read more The staff here were all attentive and friendly. Store was neat and organized. I was amazed by the items they had available and the sales and clearanced ones as well. Eventhough I did not leave with items I went in for, I left with knowing I can get a lot of other items in here. I was informed of their membership that unlocks valuable savings and deals that I could not pass over. In addition to the $30 life time membership, I received a $30 coupon off of my next purchase; which meant my membership is FREE! If you are looking for that item used or new come to REI and get the membership or purchase you are looking for. Do not pass this store up without checking it out.

I love REI. It's one of my favorite stores. This is the perfect place to find all your outdoor…read moreneeds. It's a massive store with lots of parking out front. You will find a multitude of camping, hiking, biking attire and goods. I'm a sucker for a good hiking shoe/boot and thankfully they have a wonderful assortment to choose from, whether it's Alta, Hoka's, or Merrell (my personal favorite). It's super easy to ask for help from one of the friendly staff. And be sure to join the membership program to get discounts and special deals at the co-op.

I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.

When you live on the water you better have a reliable boat shop around. Get your life vest,…read moreequipment, extras here. They have a good selection and the quality is decent. Sometimes you get a good deal for the money. Just one of the many options for boaters in the area. Check your equipment now for any replacements and get some deals on what you need before summer. Happy Boating See you on the Bay!

This is a very large and thorough boat supply shop. Not only do they have standard boat necessaries…read morelike paint, bumpers, covers, ropes, etc, they also have clothing, hats, and shoes. We found everything we needed here for our boat repair project.

Man I haven't visited North face in store in a while. Well you girl isn't much of a mall…read morelover....take me to a vintage store and I'll be happy! This time around one of my brothers needed...or shall I say wanted some fall/winter clothing so this was one of our stops. As we walked in we were greeted immediately and told of we needed any help they are there to assist. Wow, felt very personable! As I was looking around one of the employees kept asking as I am trying on jackets if I need help and that was a bit much but she could have never said a thing so let's look at the positive! Came in to get my brother stuff and left getting us both items! I wasn't in the mood to try the clothing on so I asked the lady that was helping me how did their sports bras (more like fashionable crop tops hehehehe) fit? She explained the run small, so size up. Alright friends...I had the small and thank goodness I decided to take the time to try it on because the small was so tight....so on to the medium...less tight but my tiny self had to get the large to actually feel like I am not being squeezed to death lol. So that's a forewarning. It appears the jackets and joggers were true to size. I also can't forget asking the lady about the North face jacket model they had some years back where your sleeves had built in half gloves. She hadn't seen anything this year but decided to look on the stores iPad to see if she could find any. Thought that was sweet. Her counterpart that was working with here showed me hiking jacket that had something similar but I wanted a winter puffer, but they worked together to help me! If you are ok paying for some of their quality items this is your place! All in all, the customer service was great! They were so helpful and very sweet! I definitely would come back!

The worst customer service ever. They do not speak when you answer the store they may glance at you…read morethat's about it I don't have a conversation with one another I won't say a word to you. I also believe that it's a race thing I believe that if you are call Kasian person you get better customer service coming in here but if you are black person they don't want any dealings with you very very unprofessional the worst customer service experience here that I've experienced one star you guys not deserve any stars. I will not be returning to the store again. And also I will be leaving another review on other websites about this location because this needs to be changed what customers coming you should have manners and speak don't look at a customer rude and disrespectful.

This pass week I ran into an issue. I purchased my son a pair shoes for his birthday. Turns out the…read moreshoes were not the right fit. Not a big deal except we purchased the shoes back home and he is away at college. Although I texted him a copy of the receipt, he was unable to exchange the shoes without the original receipt copy. I reached out to the store manager (Cody) in Towson's mall and explained the situation. Cody took ownership of the situation and ask that we have our son meet with him. Within a couple of hours, our son, Cody and another CS teammate, were face timing my wife and I with hellos and the message that it was all taken care of. We really appreciate Cody for his professionalism and resolving this issue. #leadershipqualities Thanks Cody The G. Family

Pretty nice store. Well organized and clean. Friendly staff also. The only problem was the socks my…read moreson was looking for to match his tennis shoes were not available. Maybe another store will have them in the mall.

Chaperoned my Kids to the park as an incentive, nick was pretty cool handling the group. Although…read morethe weather was cloudy over cast and wet, the venue was worth the trip.

My son and I were visiting Baltimore and we came here for the day. We had a blast! Kai was great…read moreand super patient with us. I'd recommend it for any adventure seekers.

This rating is specific to the customer service, especially the cashiers working in August 2025. I…read morewas able to find several items for my nephew, and the store wasn't too busy, but the employees seemed to have no couth and no care for providing quality service or moving customers through the line efficiently. The cashier I was unfortunate enough to get spent all of her time looking past me to yell at one of her coworkers across the store. Whatever the inside joke was simply couldn't wait, I guess. To make matters worse, the manager was a few registers over (I know because she had to be called to push through a discount), and she was busy in her own world as well.

This store was so packed! The fitting room was unattended. After we spoke with an employee the had…read morean attendant come in about 3 mins. Very professional. Store was clean and fully stocked. Everyone there was nice. Got a few pair of shorts and a very good price.