So, first want to start off by saying that Rick saved our entire trip to Fredericksburg. We…read morecontacted him late Thursday night when our original plans fell through. He was super responsive and able to get us in on the upcoming Saturday. The bus itself is really nice, great sound system. Rick and Erica texted us before we arrived to ask if we wanted an array of coffee from the coffee bar on board and we were greeted with our orders. We also had so many snacks and drinks available. One of the greatest things is that this isn't a preselected tour and you can go where you please during the allotted time. They even dropped us in town for dinner at the end of our time. We can't thank them enough and highly recommend using this service in Fredericksburg. Thanks for making our girls trip amazing!

Best winery tour! So helpful and kind and had drinks and snacks thank you Rick! Highly recommend!read more

My wife and daughter were in Austin with friends to pick out a wedding dress for our daughter…read more Being Halloween night I knew parking in downtown Austin would be a challenge. I looked online to review car services and decided on SherpaLux. Joe gave me a good quote within a couple hours. It was the best decision I could have made. The large SUV was beautiful and clean, and Joe was super friendly and courteous. The night was perfect and memorable for everyone. If you are looking for a professional and first class car service, please consider SherpaLux. You will not be disappointed.

If you need to go anywhere in style in the Austin Texas. USE THIS SERVICE. Great accommodating…read moredrivers, there on time (matter of fact they were always early) Blue tooth, great vibes. I dealt with Joseph who set up everything and responded every time in a timely manner and communicated everything very well with pickup and drop off locations. Heavily recommend this service again to anyone in the Austin area.

Excellent service by everyone here. Bill is very professional and prompt in dealing with customers,…read moreand Mo was wonderful as our sprinter van driver - making sure our bridal party needs were met. For planning events like a wedding, you want a company that is dependable and knowing that I had Advantage gave me piece of mind.

Well deserved 5 stars!!! My family and I got picked up at…read morethe airport on time. The vehicle was super clean and our driver Sunny was really patient and helpful with the kids and our luggages. Keep it up, we will definitely use you guys again the next time we are in town.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Curtis made our experience a breeze! Great communication, we were quickly set up with a driver and…read morevehicle on short notice. Julie was our driver, she was so sweet & such a careful driver. HIGHLY recommend them!!

Curtis is seriously amazing! The price was so practical, he was always available and responsive…read morethroughout the booking and leading up to the event, and so kind! I recommend him and this service to any group looking to truly relax and be hands free of stress. He took care of it all. We went to a boat party for the day and he even brought us 2 coolers along with ice for our trip. A true gem! Thank you Curtis you rock!!

Great service deserve 7 stars, the owner is very nice…read more The limo so clean On time Responsible and a lot more

Used Arlington black car for my Best friend's birthday party. We rented out their karaoke party bus…read moreand it exceeded my expectations. We got to sing and ride to our destinations. From the moment I called to the end of our night everything went great. They went above and beyond to make our night special. This is the only place you need for your next party. Definitely recommend!

Everything was amazing!! Great customer service, had an…read moreoutstanding time! Cannot wait to utilize this service again !!