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Gobrial Wagih W MD

5.0 (1 review)

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12 years ago

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John A Serpa MD

John A Serpa MD

3.9(7 reviews)
20.7 km

This is my second visit here and things aren't much better than the first time. I arrived on time…read more(early) for my first appt over a month ago & waited an hour to be seen by an assistant (not the Dr Serpa who was not even in the office) It is now my 2nd visit, the office opened late & it is nearly one hourly since my scheduled appt time. It is difficult to reach this office as they rarely answer the phone, disconnect/drop calls, fail to return calls or speak only Spanish. Jennifer, I believe, is the only English speaking receptionist & while she is very nice in person, either she doesn't return calls or isn't getting messages left for her. That said, DR SERPA IS AMAZING!! Once you meet him, it is obvious why he is one of the best in this field. Confident, Capable, Knowledgeable, Experienced, Caring & Trustworthy are easily associated with him. As one can see from other reviews, they are positive for the doctor however the consensus is that the office staff is the problem; even causing a loss of revenue. Hopefully bringing this to his attention will bring about a change.

Dr. Serpa and his associate Armando are sent from heaven. I have been in agony for over a year…read more Yesterday, with Dr. Serpa's amazing bedside manner he performed a procedure that has left me feeling a brand new person. They make me feel like I am not crazy. I am so thankful for them sticking with me and helping the pain go away. I strongly recommend them if you feel that you will never find the relief you are looking for. Him and his entire staff show so much compassion. Thank you - Lynda

David M Roufaiel ,MD -Advanced Pain Management & Wellness Center - . , 

Board Certified Interventional Pain Management 

Board Certified Anesthesiologist

David M Roufaiel ,MD -Advanced Pain Management & Wellness Center

3.9(7 reviews)
90.3 km

Both my husband and my self have become patients of both Dr. Roufaile, and Dr. Roque, and we are…read morevery pleased. Dr. Rooufaiel is Pain Management, and Dr. Roque is Primary Care and Sports Medicine. Both are so knowledgeable, caring. They take the time to listen to your concerns and offer excellent recommendations. We both feel that they offer the best advice possible on our multiple conditions. And, they have an excellent staff. What a pleasure to walk into their office and know that you will be treated promptly, and courteously.' In this day and age, that office is truly a ' breath of fresh air '.

My husband has ulcerative colitis, and has been on a biologic medication for years. For those who…read moredo not know, biologic medications cannot have missed doses as the immune system will build tolerance to the med and the medication will no longer work against the disease. We went to the gastro side of the office to get a new prescription as we had just moved to the area. We arrived 15 minutes early for our 11:00am appointment, we were not seen by a doctor until 2:00pm. As someone who works in healthcare, I understand the office can get backed up, but 3 hours late is excessive. I had to ask multiple times after waiting over 2 hours to make sure we would still be seen. The office was completely empty after 12:30pm and we still had to wait over an hour. We were sent a prescription good for a year, the office sent a prior authorization for our insurance for only a month. The office is completely unreachable. After multiple phone calls, I finally got a text that a new prior authorization was sent. The prior authorization was sent to the wrong pharmacy, at this point my husband was 3 days late for his dose... the clock is already ticking as he has 14 days before this medication will not work for him. After calling 6 times, I finally spoke to a representative that sent the prior authorization and called the pharmacy saying I can overnight the medication. We are now at day 10 of a missed dose despite multiple requests for an emergency dose as he now has 4 days left before being unable to take a medication that has worked for YEARS. Anyone that has or understands UC knows that many patients have only 1 or 2 medications work for them. If he is unable to take this medication, he may not have other medications work for him, which can lead to a lifetime (its a lifetime illness!) of illness and serious complications. This is honestly negligence, and we are fearing for my husband's health because a doctor's office cannot coordinate his care. If you are seeking any care, I would stay as far away from this office and seek care elsewhere.

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David M Roufaiel ,MD -Advanced Pain Management & Wellness Center - At Advanced Pain Management and Wellness Center we strive to reduce pain and improve quality of life!

At Advanced Pain Management and Wellness Center we strive to reduce pain and improve quality of life!

David M Roufaiel ,MD -Advanced Pain Management & Wellness Center - Dr. David M. Roufaiel performing the MILD procedure, a minimally invasive and outpatient procedure to relieve back pain.

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Dr. David M. Roufaiel performing the MILD procedure, a minimally invasive and outpatient procedure to relieve back pain.

Gobrial Wagih W MD - anesthesiologists - Updated October 2026

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