Staff at Mini Storage Depot are excellent, and do business with integrity. Someone is in the office…read moreto help clients during business hours. They are also available by phone. Angela and Deojany take great care with customers, seeing to the details and satisfaction with the units. Climate controlled units are consistently kept at reasonable temperatures, the buildings are clean, and security is monitored.

This was not my best experience. I found this one on the internet. The people at the front desk did…read moretell me they were having humidity problems but they were addressed and that were being fixed. The lady showed me to my locker which was conveniently by the door and they had many cars to haul your stuff, but the smell of the storage messed up my respiratory system. I didn't think anything at first, but the next time I came it was worse then before and there was black mold. I called to tell the man that worked there, he tried to tell me it was tar. But it was black mold. We had to take out the stuff we moved in the unit and re-box everything, and we had to look for a new storage unit at another place. I called to let them know all the trouble we expirence, I also asked for a refund minus the admin fee, they declined. Sadly I would not suggest this place to people who are looking for storage needs.

This facility is friendly, easy to communicate with, and the facilities are in great shape!read more

I would give this place 5 starts. It's clean and well lit. The office staff is kind and very…read morehelpful. I would definitely recommend them.

Hands down, 5+stars! I have used Kentwood Self Storage several times, and EVERY single time, the…read morecustomer service is amazing -- the flexibility they offer is outstanding, and they truly go above and beyond to help you. Whether you are downsizing, organizing, moving to another location, need an extra "garage", or storing something meaningful, THIS is the place I will return to every single time! Thanks, John !!! You guys are definitely the best!

I rented a unit here for a couple of months while my mother was moving into the apartment complex…read moreacross the street. This has by far been the most pleasant experience I have had with any business, ever. The price was reasonable and John, the manager, was pleasant, communicative, accommodating, and went out of his way to ensure a smooth process. I cannot recommend them highly enough.

Super convenient with 24/7 access! Staff is great and the facility always feels very clean and saferead more

I have had a storage unit at the Hudsonville location for a couple years. I recently signed up for…read morea parking spot in Byron Center and have had some safety and security concerns. The previous manager (no longer there) was great to deal with and handled my concerns. The new staff since last fall however is very hard to deal with and can't answer my questions and get a basic lease set up and match the quote /price promised(first month half off). Overcharged and they can't fix it. Management has no real authority to make things right. They sure can auto bill and overcharge, but refuse to make it right. Disgusted with the staff. The storage unit itself is nice and secure and average price range. Another side note - we are expected to keep our unit clean and move out clean. Well... we moved units on a last minute necessity over a weekend. The new unit was found dirty and piles of dirt all over. I mentioned it to the manager the next Monday and once again, they did nothing about it. Quite disappointed the standards are not consistent and you can't communicate or get things corrected with office staff. There was a computer system change over the winter. I was overcharged and accidentally billed on a daily basis for a week and they would not refund... just kept updating a new balance incorrectly for the next month. Finally got that fixed after a couple weeks.

Bait and switch con artist thieves.!! I talked to a guy at the counter about renting a skid steer…read morewith a trailer and a jackhammer. He tells me it'll be $577.20 for one day rental. I agree, he charges my card and I leave with the equipment. The owner then calls me and said they have a new computer system and they made a mistake on their end. He charged me an extra $851.72 for a total one day rental now costing $1,428.93. Do not use these crooks.

I recently rented an electric jack hammer to remove the basketball post I put the n 25 years ago…read more I install the pole literally saying I felt sorry for the guy who had to get this out of the ground! I showed a photo to Dan and Roger when I arrived and asked if their jack hammer would do the job. They both assured me that it would then I asked for suggestions and pointers since I had never used a jack hammer before. They were both super helpful which translated to an easier job onsite (it was 1.5 hours of "hard labor", but I was expecting that!) Super grateful Dan and Roger were so willing to share their tips and were so accommodating with the rental! Great job, Alpine Rental!

Very competent people, highly recommend them. Facility very clean, and good value for whatever unit…read moreyou are renting.