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Go Pro Plumbing

4.0 (1 review)
Open • Open 24 hours

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7 months ago

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Tomfitz Plumbing - Water Service Repair

Tomfitz Plumbing

(2 reviews)

I had a great experience with TomFitz Plumbing. Tom was extremely prompt in responding and made the…read moreentire process easy from start to finish. He took the time to explain my issue clearly and provided a fair and honest proposal without any pressure! His professionalism, knowledge, and attention to detail really stood out. I was amazed at how quickly he was able to finish his work. I highly recommend TomFitz Plumbing to anyone looking for reliable, trustworthy plumbing services.

Well, here's the situation. Georgia weather turned rather nasty and quite cold. Out of the blue the…read morewater company texted me and said that they had discovered through their remote monitoring that our residence was using over 80 gallons per hour. I searched within the house but couldn't find anything and low and behold I went out to the water meter where the water was gushing out from a frozen & busted pipe. This is all happening on a Friday morning prior to the weekend where it is anticipated that the temperatures will get down to somewhere around 12°F. I frantically called six plumbers all of which told me that they could get to me the following Monday. However, TomFitz Plumbing Co. LLC responded to my voicemail very quickly and let me know that help was just around the corner coming today for the repair. Talk about SAME DAY SERVICE!!! He was extremely courteous and professional, and quite frankly was a godsend. I will be putting him on my speed dial for any future plumbing needs. I'm quite pleased with his professionalism and response.

HIS Plumber - DJ Duck helping represent HIS Plumber at the Coweta County Cattleman's Association Rodeo in May 2025

HIS Plumber

(24 reviews)

Be very careful with this company.... I let them take advantage of our family…read more TLDR: I believe they overcharged us. $409 for 5 seconds of diagnostics and 25 min of labor including 3 trips to the truck (one was to retrieve a replacement pin for one that had been dropped in to the wall), and a $60 part that they itemized as $340 on my bill. I called multiple times to speak with the field manager and was not able to connect with him. We had a leak in our shower that the technician with five seconds of looking at it determined he was 99% confident on what the issue was. He started repairs at 1:46 PM and finished at 2:11 PM with everything working. Our work starting window being (11-2pm) My issue comes with the fact that I think they overcharged us for the job that they did. After writing the check and thinking over the entire interaction, I began to feel very uneasy with how everything played out. I was not given a breakdown prior to the service beginning. Only a line on a phone to sign that I agreed to the price. I was not offered the opportunity to read what I was signing (nor did I ask, which is my fault.) no shoe covers were worn in our home which now has subsequent consequences for my time of needing to get out of the spot cleaner. Only after the project had been complete was I given an explanation of what labor went on (again my fault for not asking prior to). When I initially made the appointment, I was given the price for the service call, but I neglected to ask what their minimum job cost is (still not sure of what that is). Afterwards, I called the office trying to get a better idea of why the cost was so high. My frame of reference being that we had had a kitchen faucet and a disposal replaced within the last year with Fitzgerald and neither of these items including parts cost more than $400. The lady in the office was very kind and offered to put me in touch with the field manager. He did give me a call back after a few days however I was not in a place to chat with my Twins screaming in the backseat. I did call two other times to try and get in touch with him and have not received a call back to date. Overall, I learned a lot from this experience, and I believe it's important to share so that others understand how to advocate for themselves in an area in which they might not be technically skilled. Ultimately, they are well within their right to cash my check because I did agree to the price. I however will be asking a lot more questions next time, and probably be seeking a different company. I took their marketing for face value and feel like stewardship was mishandled. Our technician rusty was great! Very respectful that we had three children napping when he came to do repairs. After the repair, he explained to me what he did. Was very courteous to me. My only qualm was that he did not wear shoe covers and our home and had to walk through our master bedroom that has beige carpet and I will need to get out our spot cleaner to clean this up.

Greg and Tyler were friendly and professional. They listened to my concerns and after investigating…read morethey learned what my problem was,they were able to fix it without any extra parts and they were able to tell me all about why I was having the issue. I felt really comfortable with them in my home. I will be using HIS plumbing again for any future needs!!

Go Pro Plumbing - plumbing - Updated May 2026

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