Not very welcoming. Long wait time with no one else in waiting. Environment not very clean and not…read moreusing proper equipment. Medical Assistant is not correctly checking vital signs therefore jeopardizes patient care.

The staff was friendly and extremely helpful!! I was only there for about an hour. I would…read moredefinitely recommend this location!!

Yes both Dr Todd and Dr Parrish are both incredible caring & thorough doctors! Highly recommend…read moretheir office!

Choose carefully and if you have a choice go somewhere else! They didn't even draw blood to check…read moremy white count and there were several items they were either out of or only had one of so it seems like they're low on supplies. In addition, Be cautious of this clinic's business practices. I discovered today ( over a week after my initial visit ) that They require upfront payment for visits, regardless of insurance coverage. I paid $150 plus a non-refundable $5.99 processing fee. I was assured that with a referral, I'd get a refund, minus the processing fee. I was told that day if I could get an approval from my doctor that I did not have to pay the $150 but since it was a Sunday and he was not the one that was on call, I had to wait until the following day to get the approval Sent through properly. So I'm not sure how we went from. "We only need a referral to avoid the $150 fee and the 5.99 processing charge" to now we need to be paid by the insurance company before we can refund you. That is two totally different scenarios. I also have never had to pay a processing charge at a doctor's office ever before. I confirmed with Blue Cross Blue Shield (BCBS) that my referral was approved for emergency visits for one year, and the visit was indeed covered. Despite having full coverage through BCBS and a referral from my primary care doctor for an emergency visit during a recent snowstorm, the clinic's refund process was inconsistent. Initially, I was told I'd receive a refund check the next day, but when I followed up, they claimed it would take at least two weeks because they needed to await the Explanation of Benefits (EOB) from BCBS. BCBS confirmed that the clinic should have access to real-time data showing my coverage and the referral, debunking the clinic's claim. The clinic's information and requirements changed each time I called, suggesting a possible scheme to retain both insurance and patient payments. I wouldn't have left a negative review if the information hadn't been so misleading and inconsistent. This experience makes me long for a time when patient care came first, especially for those with comprehensive insurance. If there were any doubts about insurance coverage, they should have been upfront about it, rather than changing their story after collecting the payment.

You will wait a long time if you have not "reserved" your spot online. If you are a walk in, and…read moreseveral people arrived after you, and they reserved online, they will all be called back before you. DON'T WALK IN! RESERVE ONLINE!

I've been suffering with a cough for weeks, even after 2 office visits to regular Doctor. The…read moreNurse Practitioner Kelly was excellent and I think with her help I'll be on my way to feeling better soon . Excellent service by everyone at the office. I will definitely go there again if needed.

I came to AFC in Mccalla on 10/13/18 around 2. I was told it would be a 2 hr. wait and that the…read moreX-ray tech left early. I got back to the room in a little over an hr. The receptionist Lisa and Angela we're so nice. Janice was also a receptionist that was nice. I felt sorry for Dr. Powell and the nurse Angela. They had a full house and it was just the two of them. Angela was helping up front and in the back when she could.

From the owner: Urgent Care | Family Care | Occupational Medicine | Lab Tests | X-Raysread more

One of the most efficient Urgent Cares I've ever been to. There's a parking deck behind the…read morebuilding (entrance on 1st Ave S). By the time I left, a taco truck was parked right outside. The staff was, for the most part, super friendly. The online appointment booking link didn't work for me, though. Luckily I hit them on their slow day, Monday. I had a quick x-ray on my pinkie and got out of there really quick. :) Will be more careful playing basketball with my friends in the future.

I went with a kidney stone, nervous, in hopes of avoiding the ER. Despite it being insanely busy,…read morethe staff was so kind. They were attentive, helped calm me down when I was nervous, chatted with me; and gave me incredible care. Thorough and competent with their diagnosing and instruction. Very grateful to them for their compassionate care.

As someone who has visited other countries and experienced their healthcare it's frustrating how…read morelong it takes for doctors in America to see you, even with an appointment. I was seen almost 30 minutes after scheduled appointment. It took an hour almost between the time i got to the back and I was let go. The care was fine overall, It will never make senses to me why it takes so long.

Dr. Parker and his entire staff are the best! I am always…read moregreeted with a smile no matter how busy they are. I highly recommend Northport Urgent Care.

We love the staff at Smith Lake Urgent Care. They are always helpful and courteous when we call or…read morespeak to them directly. Our family of 6 use them above any other in the area.

I will never go back. I was tested for Covid, but no one looked at my throat or my ears. They just…read moretold me to come back in two days if I need to. Never saw a doctor. I also think I was forgotten about because a nurse walked into my room and asked for my name. I told her and she left. She came back and told me I would be next. There were only two people listed in front of me, and it took two hours just to be told to come back later. Again, I will never go back.

I woke up one morning to a large swollen bug bite. When I was finished working that afternoon, I…read moredrove over the AFC to have a doctor look at it because after looking on line, was kind of afraid it was a tick bite and I certainly didn't want to get Lyme Disease. After completing the paperwork, I was called back for triage in about 10 minutes. I was placed in an exam room and only waited another 10 minutes to see the doctor. He said we won't take a chance, wrote me a prescription for preventative Lyme disease, and I was out of there in another 20 minutes. No trying to make me buy a Tetanus shot, and no unnecessary tests. Piece of cake. One of the best experiences I have had at a facility like this. I would definitely come back again and recommend them!

My teenager wasn't feeling well, so I brought him here to get checked for strep. This is a new…read moreurgent care office in the Helena area, and my first impression of this place wasn't the greatest. We arrived around noon as walk-ins only to be told that the soonest we could be seen was 3:15 p.m. and that we'd need to come back at that time. So that's what we did. When we returned to the office we took a seat in the unkempt waiting area--there were a couple of used masks scattered around and someone left their icy-hot patch stuck to the arm of a chair. There were also some wall-mounted flat-screen TVs that weren't turned on (one of which looked like it was made around '09). The only plus side of this place was the care (which is really the most important part). The nurse was very attentive and worked quickly with blood pressure and strep, flu, and COVID tests. And the doctor (Elizabeth Deslattes, DND, ND) was extremely friendly and professional. She asked my son a lot of questions and seemed genuinely interested in his well being. Thanks to the quickly expedited consultation and exam, we were in the building for about an hour total. I will definitely come back for any urgent care needs, but the staff needs to be better aware of the state of their waiting room and clean it up from time to time. Also, turn on the TVs. Even the worst cable channel can help miserable customers/patients pass the time.