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Robinson Robert

5.0 (1 review)

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10 years ago

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Complete Health - Greystone - Our Doctors and CRNPs

Complete Health - Greystone

(16 reviews)

I have been a patient at this practice for over 20 years, and I have always trusted and respected…read moreDr. Leong. She is knowledgeable, professional, and someone I have felt confident following medically. However, over the last couple of years, my annual appointments have consistently been with a physician assistant rather than with Dr. Leong. Unfortunately, my experiences with this provider have been disappointing. I have felt talked over during visits, not fully listened to, and at times treated as though my concerns were an inconvenience. I raised these concerns previously and was told I would not have to see this provider again, yet at my most recent visit I was scheduled with her again. The most concerning experience occurred when I became extremely ill. My wife called the office to request medication for nausea and was told that if we did not hear back, we should check the pharmacy. There was no follow-up call and no prescription sent. For a patient of more than two decades, that lack of communication and care felt dismissive and unacceptable. I still have respect for Dr. Leong, but the overall patient experience has declined. Long-term patients deserve to feel heard, respected, and cared for -- especially when acutely ill. I hope the practice and anyone thinking of joining takes this feedback seriously.

Dr. Swetz is an oustanding Internist and my wife and I can't be happier we have him after Dr…read more Vickie Moore retired. I saw him yesterday and he takes the time to cover why you are there, explains the treatments, and then the new medication he prescribe. I was in to see him early and had labs after and all was timely and very efficient. The Complete Health portal is one of the best of any we use.

Jody Gilstrap, MD

Jody Gilstrap, MD

(3 reviews)

The best doctor that my husband has ever gone to. So caring, never have to wait more than 10…read moreminutes. Extremely efficient--very caring. Has called husband at home when something did not look right. Would highly recommend him. Also the PAs in this office are top of the line....knowledgeable and caring. Highly recommend. We have not experienced anything but kindness, caring, professionalism and efficiency.

I had an appointment with Dr. Jody Gilstrap for 10:30am today. I am a new patient so I had to wait…read morefor 3 months to get my appointment. I received a text yesterday reminding me that my appointment would be at 10:30 am today and to "pls arrive 30 minutes early to fill out paperwork". I have never personally been to his clinic and was recommended to him by a relative who was nice enough to book the appointment for me. I googled his address and when I arrived and waited to get in, I was informed that he was now located at another location across the street. I drove there, waited in line to have my temperature checked, and was informed again that I was at the wrong building and needed to drive a half mile to the actual location of his office. My appointment was at 10:30 and I arrived and signed the sheet at 10:32. They informed me that I was too late to my appointment to be seen because I needed to really be there at 10 instead of 10:30 even though my appointment is at 10:30. I explained about the confusion with the address. They said they understood, but it didn't matter and that I would have to reschedule for another day even though I have waited 3 months. If in the message the said that it was 100% necessary for me to be there at 10 instead of 10:30 then I would have of course come at 9:45, but it only passively asks you to arrive early to fill out paperwork, which I WOULD HAVE DONE HAD THE ADDRESS ON HIS GOOGLE LISTING BEEN CORRECT! It no where says that it was a mandatory time of 10am in which case you should have it say "MUST BE HERE AT X TIME TO BE SEEN" in which case my appointment should have been at 10 instead of 10:30. We also had 3 months leading up to this appointment so if it was so important that I have this then why not email me the paperwork to have finished beforehand? I have never had this happen with a doctors appointment in my life and am completely thrown off at how unprofessional his staff acted. Very poor scheduling and handling of me as a new patient. I will not be back and do not recommend anyone to go here if this is how they handle their own error by not updating their address. I can't imagine how they would handle me if I had a genuine medical concern so please try anywhere else. He is apparently an amazing doctor, but that's moot if his office handles their business this way.

Robinson Robert - physicians - Updated May 2026

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