The doctor I've been seeing is good, but the front office and triage nurses are terrible!!!! I'm so over it, I'm going to start going to a different clinic. A doctor really is only as effective as his staff. Without proper follow-through and competence, the staff makes the visits not worth my time and money. read more

Returned my phone call in a timely fashion. I called on a Sunday morning. He was friendly and helpful.

This office is a scam. For 3 years in a row, my husband has gone to them for his annual wellness checkup. He tells them when he makes the appointment it is wellness only, tells the staff when he checks in it is wellness only, and tells the nurse and doctor when they come in the room it is wellness only. Wellness visits are fully covered by insurance. Every year they have sent us a bill for the full amount of the office visit because they code it as something else. The last 2 years we have been able to get it changed. This year they refused to change it because after the doctor was told it was a wellness visit only, he asked my husband a question about his blood sugar levels and my husband answered him. There was no treatment or anything about blood sugar at the visit other than the question initiated by the doctor. They have refused to change their coding to a wellness visit and we have to pay the full amount of the visit. Needless to say, we will be finding a new PCP! read more

A big downside to this practice, that I was surprised to hear, is that once you are established with a PCP you can't switch (unless it's a sick visit). I've never been to an office with that policy. Definitely a word of caution if you are a new patient that if you don't happen to match well with the doctor you see first, you need to find a whole new practice for your annual physicals! read more

I want to start off with saying that Dr. Ivker is great and is the only reason I stuck with this group so long. However, the staff there is the worst I have ever dealt with. Their lack of customer service and caring is appalling. I've had three separate incidents. First was me missing the deadline for my wellness incentive at work, makes me out of pocket $500. Had my appointment in December, provided my physician form at least 6 times to the office. Deadline was March 31 and it still did not get done. I spent hours on the phone trying to get help. Second incident occurred when I tried to pick up my prescription refill on a Friday. The office closes at 3 so I left work early to be there at 2:30. I walk up and door is locked but I can hear people talking so I knock. One gentleman does attempt to help me but a lady in the office yells "no, we are closed." So I walk to my car and double check the closing time. Now, I will admit that to me it looked like people were just trying to leave early. So I walk back and knock again and they don't open the door and lady yells "we are closed" and I respond with "I checked your website and you are supposed to be open until 3, my prescription is ready and I can just pick it up and go". So instead of talking to me they come have a big male cop (mind you I am a young woman) scream at me "this is a police thing so we are closing early!"and slams the door in my face. Honestly, if someone had just come and said something like "I am really sorry for the inconvenience but we had to close early today because of an incident" I would have been fine. Having a grown man scream at me was not the way to handle that situation. Last is that same refill I picked up. I get three, one month, refills at every pickup. They screwed up the "don't refill before" dates and now I have run out of medicine with no way to refill it. Any suggestions for a new internist? read more

Dr. Kimbrell was awesome. I loved his rapport with Nikese. He was more like a long time friend catching up with a hard headed friend. Lol. He was understanding yet firm. He loved me as well. Our first meeting went well. My pcp is also here on a different floor and I am seriously thinking of switching considering that my doctor and I relationship sucks. read more

My wife and I have been patients of this practice for 30 years. The staff treats me like a visiting Potentate. The nurses on the call desk are always polite, helpful, wish me well, and on rare occasions call me "sugar" or "baby"; just like good southern people being nice to an old man. Glitches occasionally occur. Most times I could have avoided it with advanced planning. PH LeMay read more

I LOVE Dr. White but the office staff is incompetent. I received a letter stating my annual well visit appointment that was made the previous year needed to be rescheduled and asked me to call. I called and it was rescheduled for the next week. I went to the office the next week, signed in, and was told Dr. White works in the sick clinic on Tuesdays and wouldn't be able to see me. They said someone tried to call me twice. There is no log on my cell phone and no voicemail. I asked why someone would reschedule my well visit for a day she cannot see me. I was rescheduled for the next Friday. The next Friday I went, got there, signed in, and was told Dr. White does not work on Fridays. ARE YOU KIDDING me?????? I was furious. I got the same response, "someone tried calling you." NO they didn't. Again I asked why someone would schedule me on a day she cannot see me??? No response. I stormed out and will NOT be back! read more

Dr. Andrea White is a genius. But even better, she is patient and kind and thorough. She never rushes through patients and actually listens to what you have to say. She's the best doctor I've met in a long time. read more

Dr Ivker has been very good to me as my internal medicine doctor. He has taken time to talk with me to hear my thoughts as well as his medical opinions. In 2 cases he did refer me to a specialist which worked out very well. If ever he was unavailable I did get in with another doctor in the group at least twice for a sick visit both were very good as well. read more

I absolutely LOVE Dr. White. She takes time with her patients, and more importantly, she listens to her patients. I have never had a problem getting an appt with with her in a timely manner, and I have never had to wait over 15 minutes in the waiting room. I would recommend Dr. White to anyone. read more

I've been going here for years. I highly recommend Dr. Riddle and Dr. Shepherd. They are compassionate doctors who treat you with the utmost respect. They both are very thorough doctors. If I have a serious medical issue I've never had a problem making a same day appointment. read more

I have been seeing the same physician at this clinic for twelve years. He is great so long as I am dealing with him directly. The front office staff - including the triage nurses -, on the other hand, are awful. They have absolutely no empathy. My physician normally submits my prescription electronically. When he does so, I get a text message. I didn't get a text message. I called and come to find out that my physician was out. Another physician printed a prescription. I hung up and called the front office and explained the situation. I asked if they could wait just five minutes past closing so my wife could get the prescription. They refused. My wife tried anyway and got to the door at 4:34. Door locked. Like I said, I've been going to this office for twelve years so I know they lock the door at 4:30 but by the time patients have all left it is close to five. Someone could have taken the high road and offered to hand my wife the prescription at 4:35. I'm dumbfounded at the callousness. read more

I Saw Dr. Ivker in July for a check up and we discussed a heart murmur I had. He suggested strongly that I have an echocardiogram done. On July 30th I went in to his office and had the procedure done. I was told that a heart specialist would review it and send the results to Dr. Ivker's office. Someone then would contact me and go over the results. After not hearing from anybody I contacted the office and a young lady read the results to me (mis-pronouncing many words). I did catch the phrase 50% blockage and asked what all of that meant she replied "I don't know". I said well I don't either an she said she would have a nurse call me and go over the results with me. I have called every day since with promises of a call back that has yet to happen. Today I call and Jill tells me to get the results I have to make an appointment. I asked why I was not told that from the start and she had no answer. I asked to speak to Dr. Ivker and she say " to talk to the Dr. you have to make an appointment. The Dr. does not make phone calls". What kind of patient service is this? The worst I have ever experienced. I agree with all of the other reviews, BAD CUSTOMER SERVICE. read more

My husband and I were patients with this group for several years, and we finally got enough of the staff's disrespect and the physicians' lack of caring. When I explained to our doctor how his nurse assistant had spoken rudely to my husband on the phone, he said well aren't you glad that is over with. I also witnessed their office manager telling an obvious stroke victim patient that she should find another doctor while sitting in the middle of the waiting room full of other patients. Do you think a doc-in-the-box might show more compassion? read more

My internist (Dr. Ivker) and his nurse are the best you can find. They are always cheerful and happily oblige any concerns I have, and they are always careful to listen to any questions or concerns I may have about a diagnosis -- Dr. Ivker even went out of his way to show me a textbook explaining why Augmentin was the best antibiotic for a dog bite. I have also been able to see my internist (when said dog bite became infected) within 1 hour of calling. You do get the big doctors' office vibe in the waiting room, but that feel changes completely once you're called from the waiting room...And the longest I've waited to see my doctor was about 20 minutes. read more

I went to Brookwood Internists today for a Wellness visit. I was charged a copay as I was leaving and explained it was a Wellness visit. I was told although I had been Dr. Sheperd's patient for several years at the old practice, I was considered a new patient at this present group. I had to be considered a New Patient and it was filed as a regular visit. I could not use my Wellness visit, although the girl who made my appointment, the receptionist and the nurse all knew this was to be a Wellness visit. I asked to speak with the doctor, but I was told he was too busy and he notated in my chart I complained of fatigue, therefore I had to be charged as such. The only thing discussed with the doctor was a trip he took to Yosemite National Park. He asked me what I was there for and I told him just a physical. The last time I saw my doctor was 2010 and with things like this it makes me not want to see a doctor ever again. read more