I booked a tour with Rogers for a day when our cruise ship was stopped in Cabo. A hurricane…read moreprevented us from docking at all in Cabo. I contacted them to cancel multiple times more than 24 hours in advance of our scheduled tour, but they refused to refund our money. Their refund policy states that I should get back 80%, but it's been months and I haven't received anything. They probably would have had to cancel the tour because of the weather anyway. Don't use this company!

We booked a private tour for 6 people on the Roger's website, and we were coming in on a cruise…read moreship with an overnight stop in Cabo. Knowing it's a 20 minute walk from the place where the cruise ship tender drops you off to the place where the tour boats dock, we decided to scout it out the night before. The email from the company instructed us to check in at the Roger's office ("kiosko 2") to ensure we got the correctly-fitting snorkeling gear, so we went looking for the office using a map from the Roger's website and Google maps. We tried inputting the exact address from the email and asking everyone we could find at Puerto Paraiso mall, but when we went to the alleged office location, nothing was there. As a last ditch effort, on the way out of the mall, we paused and asked a random guy at a booth with ads for tours (mind you, nowhere did it say Roger's on it)! This booth was NOT located in the same spot indicated in the map on the Roger's website. However, this guy was somehow able to look up our reservation, and it was legit because he knew my name even though I never said it. He told us to just meet at the dock the next day - not to even worry about going to the "office" (wherever it may be). So that's what I would advise any future travelers to do - just go to Dock D, which isn't hard to find. Ahead of time, I had emailed the company and asked if I could add additional people to our tour and how to pay for them. I received a response indicating we would need to pay 35 per person and they could either send me a PayPal account to put the money in, or we could pay at the dock. When we got on the boat, we inquired about the two extra people and were told to pay 40 dollars. Thankfully I had the email from the company and I disputed this. I was given a roundabout explanation about how the corporate office is somewhere else in Mexico and sometimes there's miscommunication. This felt like an attempt to con more money out of us, but to their credit, they did honor the emailed price. The tour itself was great. We had Jonathan as the guide and Memo as the boat driver. Jonathan had great English skills and was knowledgeable. Our kids got to drive the boat, which had them laughing hysterically. They also dropped a couple members of our party off to snorkel in a designated spot, and the snorkel gear they provided seemed nicer than the cheap stuff we brought. At the end, they offered to drop us off closer to the cruise ship to help us avoid the 20-minute walk, but said it would be a $2 dock fee per person. We did take them up on that, as we had small kids in the party and didn't want them to have to do the walk in the hot sun. They do take pictures during the tour and offer you the chance to buy them at the end. Technically this is mentioned on the website, so it's not surprising. However, I will note that they offered us a discount on the photos at the end if we left them a review - lowering the price from 80 to 50 dollars. So, take that into account when you read other reviews. We declined. I recall when I was researching tour options that some other customers had mentioned their tours being outsourced to other people. There is definitely something odd with the "company." It presents itself on its website like a small business and frequent references are made to "our boat." But when you get to the dock, nothing says "Roger's" - no signage, no uniforms, etc. There's also more than one boat - another party was checking in at the exact same time as we were with the same people. It's almost like they've been bought out by a bigger conglomerate of tour operators. Perhaps this explains the conflicting information in some spots (i.e., the email confirmation saying to check in early at an office but a guy at a random kiosk that doesn't say Roger's on it somehow having our reservation and telling us to just go to the dock). Overall, we enjoyed the tour itself, but the issues with finding the location and being asked to pay different fees than we were quoted were off-putting.

We were invited to a private yacht experience to cruise by the arches and do some snorkeling and…read morelunch. We were excited to head out on a beautiful clear day. We were picked up by a driver in a passenger van prior and dropped off after which was great since we knew we would have some cocktails on board the boat. He was great! Very nice and took good care of us. When we arrived, the driver escorted us to the Cabo Adventure center where we were met by one of the crew members and then escorted to the boat following check-in. We walked a short distance to the boat, passing by many vendors and shops who of course chased you down for sales, donations, etc. But all is good, just say no thank you and they leave you alone. We arrived to the boat and were introduced to our captain, and team. Mauricio, Manuel and Derick. All three were very nice. They catered to whatever we requested from drinks, lunch and snorkeling time. When we arrived, they shared we had a photographer taking pictures throughout the day. I was excited as I am usually the one always taking photos so it would be nice to have a photographer taking pictures of our group instead of me. And, to have professional photos would be great! I only snapped a couple of pictures as we boarded because it looked like he was taking a lot of photos of us in front of the arches, hanging on the boat, etc. throughout the afternoon. I also thought the photos were included. They are not. The boat ride was great. Drinks were great. They made cocktails for us. Snorkeling was nice. Views were beautiful. They answered our questions of the area. We have a delicious light lunch of chips and guac, pasta salad, chicken salad and fruit. The staff couldn't be nicer. The photographer is nice. When we arrived back at the center, we were directed to the "photography" area where we quickly learned our photos would be $200! I calmly said let me look at the photos because if they are really that good, I'll pay for great photos. Sadly, they were all just awful! Only 1 decent photo out of 50 or so photos and even that photo needed major editing. Shadows, weird light. We had 2 different group shots. The photos in front of the arches, the top of the arches were cut off! Who cuts off the arches? Not one good picture in front of the arches. They do NOT have professional photographers my friends. Take your own photos. Don't let them convince you otherwise. I still purchased 3 photos as I thought I could use apps to improve them and wanted a memory of our day. $100 for 3 photos. Such a disappointment. I want to give this company 3 stars because of the photo situation but the rest of the experience was great and the photo situation is obviously a personal preference. If I had any photos other than 2, I would share them, TAKE YOUR OWN PHOTOS. Do not let them talk you into their photographer or you will be disappointed and out a lot of money.

Dolphin Swim I adore dolphins! so just had to book a…read moreSignature Dolphin Swim while at Cabo recently. Our trainer and instructor Nely was great, important and useful information on safety for both us humans and dolphin Kobe, some general guidelines plus buoyancy jackets and masks brought to us. Kobe is a four year old male, excited to have new friends to show off his talents, and had fun with us and loved his gentle massages. I could've stayed in the water all day but of course couldn't .. Nely taught how to get Kobe to spin, be a shark zooming to us, blowing underwater rings, and other tricks. Best morning experience coming here. There are lockers as you're not allowed to keep jewelry, watches, earrings and such on while in with the dolphins; NO sunscreen either, but call and ask about reef safe sunscreen when you book if it's ok: I believe the policy is absolutely none. We don't want to unwittingly harm the dolphins when hugging ! I suggest you book direct with them as opposed to through your hotel or other agencies. While waiting to be escorted to the pool there's some chairs and tables in the shade near the lockers, after you check in. Inside you can have sandwiches and some other snacks, beer, sodas and such; also a selection of T-shirts, sweatshirts rashguards, hats, and lots of dolphin plushies.

We just completed our second adventure with Cabo Sailing and it was as perfect as our first trip…read more We got great communications in advance, met at the dock and they had us board a few mins early. We met Israel our Captain and Raul. They kept saying "for the next 3 hours, this boat is yours" and we had the best time. Our previous trip was more focused on swimming and snorkeling but this time we wanted to see the whales. We enjoyed every minute on the boat. We were pampered and cared for, they provided lots of info but were never intrusive. We had great drinks all day followed by a lunch (some reviewers called it a "snack" but I feel like it was so much food and plenty for lunch). We LOVE Cabo sailing and can't wait to come back for a third time! Thank you!

12 of us chartered a private sunset sail with Cabo Sailing via the Hotel Riu Palace, where we were…read morestaying, for $892. It was the cheaper option of a few that we checked out. We booked this for the Saturday after Thanksgiving, about a couple days in advance. Gary was the captain. We saw whales and pods of dolphins, and he managed to drive us til we were in the middle of the dolphins, seeing them dive out of the water right next to us and seeing them directly under our boat! He also let the kids steer a bit which was exciting for them. Another man was our host and guide - he told us a little about the geography and history of the area and served us our food and drink. The boat was very clean, including the bathrooms. We were asked to leave our shoes in a bin at the dock and it felt fine walking around barefoot on the boat. This sail included dinner but it was more like appetizers: Chips & Guac, a plate of cheese/meats/french bread. Unlimited drinks.

What a great day! Speed boat ride. Snorkeling. Paddle boarding. Motorized scooters. We were even…read morelucky enough to see whales! So many. It was awesome! Easy to buy tickets online. Easy pickup walking distance from our hotel. Great guides. Ended with a homemade treat too before transportation home.

Had an incredible experience on Baby Bolaz with our party of 7 for the half day ride…read more From the service, food and beverage, fun water accessories available during our time at the cove, we were very impressed!

The world's worst tour experience! The boat is over sold and the too few seats are supposed to be…read more"family style." What that means is that you must ask strangers to slide over so you can sit. If you are a family of five, it means to sit, you may have some members on the top floor others at random tables. They oversell the ship especially around whale watching season. Avoid this tourist trap!!! Do not believe the tour operators at your resorts. The boat is okay and the food smelled good, but you will be standing for two hours or seating cramped with close to 200 strangers with only about 150 seats, half of which are benches with no backs. If the operators weren't so money hungry and full of spiteful greed, the tour might have been nice. Say they sold the ship to the true seated capacity. The horrible captain made an announcement asking people to scoot over. Families with kids or the elderly (the majority of families) were not interested in moving. I wasted too many precious vacations hours on this tour. I wasted too many precious dollars on this waste. If negative stars were ever an option this would be it. This tour is horrible, horrifying, horrific, abominable, awful, terrible, tragic, and all other adjectives that express regret and anger. This tour will lend to the ruination of your vacation day. Avoid it like the plague. Avoid it at all costs. I rarely write such negative reviews but today is that day. I wish I would have trusted my intuition and gotten off. Should have just jumped overboard. Sugar Honey Iced Tea show writ large. Negative stars and damn sure would never ever ever recommend!

The sunset cruise was pretty awesome. The drinks could've been stronger but the experience was…read moreamazing. We got to see the watch and get great pictures.

We absolutely enjoyed our time, we were booked with another group of three gals. Are small group…read morewas a good time! Our guides made this experience exciting and we felt safe. Thank you Andy and Armando. We did purchase the photo package for $50 quality was great.

They did not convey the proper pick up time for my tour (which was paid in advance) which then the…read moresailing company had me as a no show. The sailing company would not refund my money and neither would Vaitor. They took NO responsibility for their miscommunication.

Did not provide the food that was in our contract. Leon ran to get the kids food but failed to tell…read morethe staff to serve it, kids had no food for the cruise. He did not tell us a professional photographer would be on board that would want an additional fee for the pictures. Bring your own device with your own music. He would not negotiate the price when he was called out on him not providing the fajitas and quesadillas. The staff on board was wonderful, they had no idea the problems Leon caused. The onboard staff gets 5 stars. Leon deserves a zero.

DONT BOOK WITH THEM. Arrived at the dock & the boat they…read moreput us on a boat we didn't booked. Was promised fajitas, quesadillas & food for children. Arrived at the dock & was told by Leon we will be having ceviche & chips/guacamole and no fajitas or quesadillas or any other food for the children. When we told Leon we can't eat ceviche, he went to a nearby restaurant and got food. This caused us to leave 30 minutes late. Leon didn't tell the crew about the food so it was never served so only 4 out of 13 people ate food. The crew stated they are not associated with Big Mikes & has no idea anything that was going on.

Great experience here with the UTV tour. Our guide was great. We had plenty of opportunities for…read morephotos and videos. Outside the tour itself, there's a few other things you can do around the canyon while waiting. Overall, a good few hours well spent while in Cabo.

This was seriously the highlight of my trip. We booked the UTV and Jose was our tour guide. He was…read morevery friendly, respectful and kept us safe through out the entire ride. This place is a lot of fun and I can't recommend it enough. Definitely check it out if you're in town. You won't regret it!

Thanks to the crew at VIP, we checked a big one off our bucket list! Swimming with a whale shark…read morewas truly amazing. Fatima is a terrific guide, knowledgeable and fun. Her love for the ocean and the wildlife in it is infectious! She and the captain made sure that we all got the chance to enjoy a truly magical experience. Also, shout out to Katya for securing a time slot! Not an easy task and very much appreciated!

I couldn't have been happier with my entire experience from booking through rebooking through the…read moreday-of experience itself. I had originally booked for Nov, 4 weeks into the usual season, but this year the government held season up for 6 weeks, so I had to reschedule further down the calendar by 2 months to make sure season would be going. Anna and the team were very communicative during that whole time. Even the first day of my rescheduled trip was cancelled due to high winds, but once again Anna was very communicative and refunded that day immediately. Luckily, the second day was a GO and I finally got to meet Anna and the crew of Angel and Pachito were just excellent the whole day; Angel is part fish because he just kept swimming and swimming and swimming along with the whale shark, while we all gassed out and swapped groups. I whole-heartedly recommend them for your Whale Shark experience or anything that they offer because they're an excellent operation.

The "Captain" ignored my questions. He didn't seem to care at all about his passengers, and then…read moresaid the $5 I tipped him went to some other guy that I paid for the ticket upfront. I found " Captain Leo" to be a bit sketchy. Fortunately, a pre-teen jumped in the water to help me off into the beach break at the end of the trip where I was left in the rough beach break. Loved what I saw....hated the service. I paid $15 USD, and tipped $5, and gave the kid who helped me not get dunked and loose my stuff, $5. Well worth it, but I felt abused.

Owner quoted us one price for 7 of us to get from the marina back to our hotel in Medano beach,…read morewhich we paid him before leaving the dock. Then...He wouldn't let us off the boat until we each paid him more and wouldn't take us to our hotel, but dropped us 1/4 mi down the beach. He refused to tell us the name of his business but we read his boat after he dumped us off. What a scam!!