I met owner Joe Tripp the last time I was in the store. This is a family owned franchise and he was a nice guy and told me had other stores. I love the idea of supporting local family owned businesses. I had been in the store only one other time. I had the WORST CUSTOMER EXPERIENCE ever by one of the employees today. He looks like a body builder with "pretty hair" and told me he has been an employee for 7 years. (saying this so owner will know who provided this level of service) I was looking for a specific product and could not remember the name. He pointed me to what I requested but by the look of the bottle I knew it was not the right thing. I attempted to use my mobile to look up the product and could not access the internet in the store. Then the employee finally asked me if I had an account. He looked up the product and told me what it was. He showed it to me on the shelf. I asked for 2 because of the coupon. I thought he was going to check inventory. He did not. He rang it up. I told him I wanted to use my coupon which required I buy 2. He said he only had one. Bottom line I argued with him that I did not want to buy just one. He did not offer to order one, or ask about the coupon expiration until I pushed him. It was obvious he was in it for the immediate sale - not for service which is what a family owned business has to offer to its customers. He was very passive aggressive and demeaning to me. I left the store without purchasing the product. I went to a factory owned store and found that the product I wanted was buy 1 get 50% off and they had stocked shelves! Joe Tripp's store has limited products on the shelves & did not offer the same buy one get 50% off. I will NEVER RETURN to this owner's franchise locations. Beware! Hard selling techniques used by "pretty boy" and higher cost! Sorry Joe, you lost customers because of this guy. Had great service at the GNC at Gardens Mall! read more