I chose this company because of its perfect 5-star rating and because Edgar represented himself as…read moresomeone who could handle drainage, pavers, gutters, and related exterior work. Unfortunately, my experience was one of the most stressful home improvement projects I have ever undertaken.
The project involved drainage improvements, catch basins, pavers, and foundation waterproofing. Throughout the project, I felt that I had to closely monitor the work daily to ensure that items discussed and included in the contract were actually completed.
For example, catch basin baskets that contractually were included in the scope were ultimately not installed, and I was not informed of this change until I specifically asked about them near the end of the project.
Another example occurred when the project was presented to me as complete even though the pavers had not yet been compacted and polymeric sand had not been installed. Those items were completed only after I questioned them, reinforcing my feeling that I needed to closely monitor the work to ensure the agreed-upon scope was fully carried out.
Another concern arose when Edgar agreed to remove an existing fascia board as part of the project. Instead of first removing the fasteners, a member of his crew pried the fascia board off, causing damage to the underlying roof structure. The damage was significant enough that I later had to hire another contractor and spend thousands of dollars to properly repair it.
Communication was the biggest issue. Estimates, responses, and follow-up were consistently late, and I often had to reach out multiple times just to get a reply. Now that the project is complete, I have called and texted multiple times for promised waterproofing pictures. Despite continuing promises, I have not received anything.
The lack of communication, the need for constant oversight, the unresolved concerns about workmanship, and the failure to provide promised documentation made this a very stressful and disappointing experience.
I understand that no project is perfect, but good contractors stand behind their work and communicate with their customers after the job is finished. Unfortunately, that was not my experience.
Based on my experience, I cannot recommend this company.