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GMC Pros Heating & Cooling

4.4 (13 reviews)
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Updated 2 months ago

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Services - GMC Pros Heating & Cooling

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

2 More Services

Water heater installation

Water heater repair

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I was sold a new furnace based on my heat exchanger being cracked. But in actuality all my furnace needed was a cleaning and a new blower motor. I was charged thousands when it should have been hundreds. Here is my story please read it. On July 28th 2020 GMC Heating and Cooling, Inc. came onsite to my home because I was having a AC issue. The blower motor in my furnace was not pushing out any AIR. The GMC tech told me that the blower motor was bad but he also explained to me that I needed a new furnace based on the heat exchanger being cracked. He then showed me a pictures he took directly from his cell phone of my furnace claiming it was the heat exchanger being cracked. I asked the GMC tech are you sure the furnace needs replaced and he said absolutely. Due the crack in the heat exchanger it would omit deadly c02 gas. The entire basis of me having to purchase a new furnace was based on the fact that GMC told me there where cracks in my heat exchanger and it would omit deadly c02 gas. The Tech supported this claim with pictures he showed me that where taken directly from his cell phone stating this is your heat exchanger and it is cracked. Prior to GMC coming on site to replace the furnace, I called GMC heating and cooling's main office and had them send me the pictures of the cracks of the heat exchanger. The email attachment shown below is what GMC's main office send me substantiating the cracks in the heat exchanger. The GMC techs came onsite and replaced my furnace on 08/04/2020. After they where done with the furnace replacement, I asked them to show me the physical cracks in the heat exchanger based on the pics taken by GMC. There where 2 techs on site and they could not find any cracks in the heat exchanger. I then called GMC's main office and requested a supervisor to come onsite, after about 1.5 hours of further inspecting the furnace at my house, the GMC supervisor finally explained that the pictures where an entirely different part of the furnace not the heat exchanger and that it had a carbon build up. The carbon build up could have been fixed with a simple cleaning. After realizing I was lied to about the heat exchanger, I explained to the tech I wanted to talk directly to the owner of GMC. In about 1 hour I received a call back from the owner of GMC, as I was explaining all the issues he got irate with the evidence I was presenting to him and told me he never wants to speak with me again and hung the phone up in my ear. I then sent GMC 3 emails asking how my warranty for 2 year labor and 10 years parts will be taken care of because they now refuse to speak with me. I have not heard anything back. Attached is a screen shot of the email I received from GMC when I called in requesting the pictures that where taken of my heat exchanger. I challenge the owner of GMC heating and cooling to dispute there lie. I have in an email send directly from GMC heating and cooling with pics taken by there service tech of what they claimed to be cracks in my furnace's heat exchanger which we know is a bold face lie.

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8 days ago

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7 months ago

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Ask the Community - GMC Pros Heating & Cooling

Review Highlights - GMC Pros Heating & Cooling

The service at GMC heating and cooling is prompt and reliable.

Mentioned in 2 reviews

Read more highlights

Standard Plumbing & Heating - Our service building based out of  220 7th Street SE, Canton, Ohio.

Standard Plumbing & Heating

(1 review)

Standard Plumbing and Heating was hired to remove all original iron pipes and decaying copper pipes…read moreand replace them in our nearly 100 year old home. Brian the repairman was prompt and courteous with exception of the third day, he appeared angered over the loss of a folding multi-tool and took a few minutes to search my home for it. He spent the first hour or so glaring at me as if I was responsible for the loss of his tool. His behavior was a bit annoying, but in retrospect, I would probably act the same if I lost an expensive tool that I use everyday as well. The job took three business days to complete, an amount of time I had no issue as I was assured that my repairs would be done well before my personal deadline. The work completed is working as expected with exception of the city water meter being reassembled backwards. The city reassembled the meter correctly at no charge to us a few days after we were contacted about having a negative water flow on our bill. Over all I am very satisfied with the work that Standard Plumbing performed in my home and have added Standard Plumbing to my contact list for heating and plumbing for future plumbing or heating needs.

From the owner: Incorporated in 1935, Standard Plumbing and Heating Co. is a sheet metal fabricator. It is a…read morefull-service industrial, institutional and commercial mechanical contractor. The company offers a wide array of services, including air conditioning, heating, process piping, plumbing, sheet metal fabrication, design-build, professional engineering, boilers, chillers, HVAC controls and many more. Some of the specialties of the company include hot water, steam, compressed air, chilled water and refrigerant systems. Standard Plumbing and Heating Co. is located in Canton, Ohio.

Hey Neighbor - Comfort thats what we do

Hey Neighbor

(7 reviews)

Tech that showed up did not give a name,no receipt,and did nothing…read more All we needed was pilot light relighted.He went right to heat echanger and wrote with marker and said cracked,and would not light pilot.Was here about 8 min and charged us $75. We even asked about how much a new furnace would run his answer was that's not my department you'll have to find out yourselves (good salesman too) We contacted another company They came and checked heat exchanger by wiping it clean and found no cracks replaced thermo coupler and lighted pilot. Has been good since.Cost $129.00 1.5 hr Don't was your money on this company.call was on dec 11 cold night without heat.

Fun fact. The guys from Ron's Hey Neighbor in Louisville are careless and UNPROFESSIONAL. The guys…read morewho came out last week to check our furnace said that it had multiple issues and would cost $1200-1600 to repair. One of the issues was the gas pressure regulator was bad. He said it had no output pressure. We decided to get a second opinion. So when the new tech, from a different company, looks at the furnace he notices it has a limit switch thats tripped(Ron's guy didn't find that issue). Todays technician resets the switch. The furnace starts to kick on and the valve is hissing as gas is spitting out. He immediately shuts the furnace down. Looks at me and says thank god the furnace never kicked on. The tech from Ron's left the check valve out. If our furnace had kicked on, our house would have exploded! THEY ARE UNPROFESSIONAL, DANGEROUS, AND LIKELY TO HURT SOMEBODY.

GMC Pros Heating & Cooling - hvac - Updated May 2026

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