Could not be bothered to look up whether or not the medication was in stock. I was the only person…read morein the pharmacy and would not help me in any way. I know they're busy, but don't be angry you have to deal with customers

If you want to never get your prescriptions in a timely manner, choose this place! It will be just…read morethat.

The absolute best service! And competitive prices! And they stock some hard to find items. And…read morethe gift shop is wonderful!

Myself and my extended family have used Service Drugs since moving to Ridgeland in the late 1980's…read more Accuracy always compounded with pleasant service and helpfulness were our satisfiers. (One does not always get accuracy in other pharmacies. Know this from my work life.) This last week proved to me that Service Drugs is beyond exceptional. Having Glaucoma, I am extremely concerned about being compliant with the Rx eyedrops. The prescription was renewed on Monday. Thursday morning I could not find the new eyedrops. Knew they were in the house so began a search. Still not found by Friday...here I come Service Drugs knowing I'd have to pay full price for another. The service staff took my issue to the pharmacist. They tried an assortment of endeavors to obtain the health insurance price. Came back to share that nothing had worked and I'd have to pay full price. "Yes, do it" was my response knowing it would be most expensive. Hearing my response the big gun pharmacist, Hunter appeared. He shared that it would be $400 and it is in stock, BUT offered a suggestion for how I could use an app and possibly obtain it for less at a chain pharmacy. While lifting myself up from the floor, I left and followed the suggested solution. This was the beginning of my understanding of what exceptional customer service truly means. The customer service experience at the other pharmacy was horrific. After waiting for the attention of the clerk, shared my situation, gave all details and was told to expect a long wait. After providing my cell phone number, explained I'd be in their store getting a soda, then I'd be right back to sit in one of the pharmacy wait chairs. While patience is a virtue, mine was running out after 2 hours. Got into the 7 person wait line. Upon reaching the counter, was told that my insurance wouldn't cover by the new clerk. "Yes, I explained that to the former person as well as how it was to paid." Then, after checking, I was told it was not in stock and maybe another of their local pharmacies would have it. I did ask why I wasn't informed earlier especially since I provided my cell number before leaving the counter initially. The saving grace was after this person saw my face pale, she offered to call either of the two other area pharmacies. (I know this was an extended service as while sitting for two hours, no one else was given such a gracious offer! (I'll still not enter this store ever again.) The other pharmacy did have it at a cost of $168, they were very nice and service was fine. Yes, I did find the lost bottle the next day. After experiencing the pitiful customer service of another local pharmacy, I now fully understand that Tommy Shields of Service Drugs has grown a culture of creating an exceptional customer experience, exceptional accuracy and created an environment to allow the employees to go over and above. What a leader! What wonderful employees work there. Hunter, you are a blessing. MY THANKS AND APPRECIATION TO ALL AT SERVICES DRUGS, RIDGELAND.

This is a wonderful pharmacy. We have been customers for years; not only having prescriptions…read morefilled but also for shots and vaccines. Gaston and the other pharmacists (and the employees) are professional, caring and attentive. The personal touch here is something you absolutely cannot get at the "big box" or large corporate pharmacies.

On February 5th 2025 my son was diagnosed with a incurable eye disease. This was upsetting enough…read more This pharmacy stated they would over night the prescription he desperately needed. We called for two days and was ensured by Johnathan B his script was mailed. I called today the person who answered stated that the scrpit wasn't mailed with the excuse their delivery truck was broke. It's Friday afternoon . Why would lie to your customers. We are over an hour from your pharmacy. We are currently driving from Winona ms . To pick up meds. Shame on you for prolonging someone's suffering. You should always tell the TRUTH especially if someone's life depends on it. I would not recommend this pharmacy. You should really review your CODE OF ETHICS. SERIOUSLY UNPROFESSIONAL.. I gave one star because I had to to make this post. I again do not recommend this pharmacy. Someone has to care you guys obviously do not care about your customers . FYI you didn't even have his personal information correct again not good at all .. do better Update: So not only was this a huge waste of time to begin with. The owner calls and in-stead of being apologetic to our situation he was argumentative. I opted to end phone conversation. I walk in pharmacy to get scrpit and I'm handed pills not the eye gel we need because they say it was mailed the lady who waited on us had the same attitude as the owner argumentive non apologetic and insensitive to our situation we drove from winona because your staff stated his prescription was not mailed to just to be told it was mailed yesterday and should arrive tomorrow. You have wasted alot of good time . We trusted you guys to handle this. In reality we should of just filled our prescription with Hammonds Pharmacy in Winona Ms. This has been the worst experience his eye has worsened waiting for meds . We follow up with cornea spealist Monday. We hope and pray the eye gel will arrive Saturday. Seriously disappointed in Winona Ms. Update #3 Owner has sent lengthy rude absurd text basically chastising my son and I and goes onto say we should apologize. When we asked him to stop texting cell number he continues with his harassing behavior continously texting evening laughing at the situation with haha okay We explain to him that he is texting an State Law Enforcement officer phone he continues to thank him for his his service in a sarcastic manor and states he does not see what that had to do with anything. Mocking my son :( I hope and pray owner of pharmacy your children will remain well and never have to experience what we have endured today. You sir should apologize . We ask for forgiveness for you and pray for health for your children. As a mother I'm sickened for my son and his eye disease it's truly devastating. We did not need this unnecessary cruelty. May God have mercy on you sir.

The worst !!! Trying to be patient, but been in the pharmacy drive thru line for almost an hour and…read morehave only moved up one car length. New management needed at this location.

Places a pickup order here and somehow this order gotten tampered and placed to an entirely…read moredifferent location. I am really upset witb management The response was not helpful by amy means. Acted like isis not exist or my order

I received the vanilla ice cream that I ordered but not the pet food container that I ordered. I…read moredid not need the delivery in a hurry and could not back out of the choice. I don't think I should be charged $10 for an order that I did not choose to have delivered in less than an hour and did not receive the pet food container!

Good selection of inventory. Employees better than rural Walmarts. I don't like the entrances to…read morethe parking lot, cars stack up at the north Grandview entrance, go to the south Grandview entrance.

Poorest customer service I ever had at Canton Walmart Pharmacy. The pharmacy shut completely down…read moreat 1:28 for a half hour. I asked politely if I could pick up my prescription and one lady ask for my name and rudely over the counter Sam told her no, he has to wait a half hour. All ladies were nice and professional, but Sam was rude and arrogant. Time for an attitude adjustment!

Good prices and nice employees. Can be a wait for prescription, better to call for refills and…read morepick them up.

Most of the staff were excellent! My husbands perceptions were filled quickly and the ladies…read morebehind the counter we all super nice and helpful... except for the lady at the pharmacy Rx drop-off counter. She wasn't as pleasant to begin but that's fine, it's a job and people are required to be super nice. Since we have never used this pharmacy I had to complete a form and there weren't any seats available. So I moved to the checkout counter to complete the paperwork. Upon returning the form I told the lady that I wasn't sure if the insurance card was the most recent but it was the same insurance provider/group# etc. She seemed confused or annoyed or something but after her pause she said ok. So I left to shop around. They have some GREAT DEALS on household items, candles, local goods etc. When my husbands name was called and the prescription was ready the total came up and I asked if the insurance had been ran. The cashier checked and was told two reason as to why the insurance didn't pay! NOW MY HUSBAND HAS EXCELLENT INSURANCE! Something that's very rare in today's world! So his insurance NOT PAYING... just does NOT HAPPEN! But the surgery center called and my husband is in recovery so now I don't have time left to deal with this. The only excuse given on one Rx made sense ... but since the surgery was preauthorized etc., and since foe other reason I didn't believe it BUT again it was a nominal cost so ok, whatever! But the excuse given on the second Rx was a FLAT OUT RIGHT LIE! Period! Now never have I needed a PA AND wasn't not told until checkout?!? That seemed crazy to me as well! Usually is there is an issue they tell you immediately to be sure you wan to proceed with filling the script! Or at least that's how it works at EVERY MAJOR PHARMACY I've ever used! Now I was told that a PRIOR AUTHORIZATION WAS REQUIRED... 1st- IF SO, shouldn't the pharmacist start the Initiation process and or also notify dr. Office if they need to be involved? Considering the PA would never be the duty of the prescribed!!! 2nd- we get this medication ALL THE TIME!!! So how does it suddenly need a PA TODAY? Now this isn't our homemaker pharmacy, we won't ever be back!!! But Now I'm so mad! Because I know now she PROBABLY NEVER RAN OUR INSURANCE!!! I don't know if she just didn't want to be bothered! Or if she assumed the cost was so small or if she just THOUGHT!!! She knew what would happen... But again my husband is out of surgery and I'm pressed for time! And if I had spoken to her then I WOULD NOT HAVE BEEN FRIENDLY AND I TRY NOT TO SPEAK WHEN IN ANGER! AGAIN, The cashier was SUPER GREAT! So I was upset but I also didn't want to take it out on her! Now to prove that either 1/2 or maybe 3 (she did something wrong) is true, I have attached a picture from the insurance providers website about the medication she claimed a PA was required on! Beware! Idk if this person is just incompetent, scamming people out of money, or just plain lazy... but if you don't frequent this! Beware! Also, NO ONE WVER CONSULTED WOTH ME ON HOW HE SHOULD TAKE THE MEDICATIONS! The one star is just for the cashiers and the store! Skip this pharmacy!

They provided medications to my spouse. The delivery person was very respectful and always seemed…read moreto be on a purpose to get us the medication as soon as possible. Very much appreciated their service.