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    Saver Express Pharmacy

    2.3 (3 reviews)
    Open 9:00 am - 6:00 pm

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    Service Drugs Madison Ridgeland

    Service Drugs Madison Ridgeland

    5.0(6 reviews)
    1.6 mi
    $

    The absolute best service! And competitive prices! And they stock some hard to find items. And…read morethe gift shop is wonderful!

    Myself and my extended family have used Service Drugs since moving to Ridgeland in the late 1980's…read more Accuracy always compounded with pleasant service and helpfulness were our satisfiers. (One does not always get accuracy in other pharmacies. Know this from my work life.) This last week proved to me that Service Drugs is beyond exceptional. Having Glaucoma, I am extremely concerned about being compliant with the Rx eyedrops. The prescription was renewed on Monday. Thursday morning I could not find the new eyedrops. Knew they were in the house so began a search. Still not found by Friday...here I come Service Drugs knowing I'd have to pay full price for another. The service staff took my issue to the pharmacist. They tried an assortment of endeavors to obtain the health insurance price. Came back to share that nothing had worked and I'd have to pay full price. "Yes, do it" was my response knowing it would be most expensive. Hearing my response the big gun pharmacist, Hunter appeared. He shared that it would be $400 and it is in stock, BUT offered a suggestion for how I could use an app and possibly obtain it for less at a chain pharmacy. While lifting myself up from the floor, I left and followed the suggested solution. This was the beginning of my understanding of what exceptional customer service truly means. The customer service experience at the other pharmacy was horrific. After waiting for the attention of the clerk, shared my situation, gave all details and was told to expect a long wait. After providing my cell phone number, explained I'd be in their store getting a soda, then I'd be right back to sit in one of the pharmacy wait chairs. While patience is a virtue, mine was running out after 2 hours. Got into the 7 person wait line. Upon reaching the counter, was told that my insurance wouldn't cover by the new clerk. "Yes, I explained that to the former person as well as how it was to paid." Then, after checking, I was told it was not in stock and maybe another of their local pharmacies would have it. I did ask why I wasn't informed earlier especially since I provided my cell number before leaving the counter initially. The saving grace was after this person saw my face pale, she offered to call either of the two other area pharmacies. (I know this was an extended service as while sitting for two hours, no one else was given such a gracious offer! (I'll still not enter this store ever again.) The other pharmacy did have it at a cost of $168, they were very nice and service was fine. Yes, I did find the lost bottle the next day. After experiencing the pitiful customer service of another local pharmacy, I now fully understand that Tommy Shields of Service Drugs has grown a culture of creating an exceptional customer experience, exceptional accuracy and created an environment to allow the employees to go over and above. What a leader! What wonderful employees work there. Hunter, you are a blessing. MY THANKS AND APPRECIATION TO ALL AT SERVICES DRUGS, RIDGELAND.

    Walgreens

    Walgreens

    2.3(3 reviews)
    3.3 mi
    $$

    I spoke with the MANAGER of the store and this experience was just as disappointing, if not worse,…read moreas the first because she is supposed to be the EXAMPLE. I had to speak with the store manager on today to get the issue resolved. I spoke with Tanesha(not sure how to spell it) store manager, at approximately 10:50am. When Tanesha came out she did NOT greet me, I had to speak to her first. Tanesha's entire vibe was hostile and this was our very first encounter. I explained to Tanesha the reason why I was there and never once did she apologize for my experience, never once did she extend her empathy for my troubles or anything. Tanesha was ready for confrontation, just as her shift lead was the previous encounter. All I wanted was my refund, as I did my previous time. After I finished explaining everything to Tanesha and I showed her my electronic receipt, Tanesha just walked off for a whole FOUR MINUTES and never said a word as to where she was going. She walked back up front and proceeded to give me my refund. Tanesha asked me to put in my rewards number, scan my electronic receipt and asked for my address; gave me my refund and that was it. Tanesha did not say have a nice day, thank you for coming, or anything else a CUSTOMER SERVICE MANAGER of a national store would say to a customer after a traumatic experience. Tanesha had her employees at the front like she was about to curse me out and throw me out of the store. Tanesha was ready for a battle with the wrong person. Her shift lead initiated, instigated, fueled, and ended an entire UNNECESSARY argument about a refund and Tanesha was upset and hostile with ME. I am confused at this entire situation. I feel BULLIED and I am unsure if I am in any eminent danger dealing with such individuals. All because I ask for a refund of my own money. I received an email stating that Tanesha would speak with me about the incident with Leslie and she did not mention the incident. This store needs NEW management and these TWO BULLIES should NOT work for Walgreens. I do not feel safe with people like that working in an environment where myself and my children have to go. I NEED HELP FROM SOMEONE OTHER THAN LOCAL MANAGEMENT.

    This is the absolute worst Walgreens I have been to. The card machine has been down for a week and…read morethe workers were rude when I came in to take home the photos I ordered.

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    Saver Express Pharmacy - pharmacy - Updated May 2026

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