Great brand new hotel with fantastic rooms. The rooms have amazing bathrooms and furniture…read more The hotel connects directly to Heathrow Terminal 4, so perfect for early morning flights. The hotel has very friendly staff. The hotel also has a wonderful restaurant and a Costa coffee inside it.

Beautiful facility. Great staff / excellent service. We had an outstanding dinner…read more Wish we could stay longer!

A total pleasure from start to finish. Received by a very pleasant young woman on arrival after a…read morelong drive. Large room with a working fireplace. The in house bar and lounge area set us up for a perfect dinner. Service and all the food at dinner, wine selection and our breakfast were two of our most memorable meals in the UK.

Don't stay here if you like a quiet, comfortable, restful sleep. The walls are very thin, the beds…read moreare rickety and the mattresses seem to be at least 30 years old. You can hear guests in the next rooms from all directions -- coughing, passing gas, you name it. If you ask for a double bed, you get two singles put together with an obvious (and uncomfortable) split down the middle. The cleaning staff start early, are chatty and loud and are not respectful of guests who might still be sleeping, even when you have a "sleeping in" tag on your door. We also missed breakfast, which we included in our reservation when we booked and they weren't able to change the rate for us at check out. There's a two-hour window for breakfast that starts and ends earlier on weekdays, which can be confusing if you stay Saturday to Monday. Other than that, it's nice having pool and spa facilities, the staff are nice and the location is nice enough.

I visited the Hallmark Hotel Gloucester "Spa and Afternoon Tea for Two" experience with my husband…read moreand it was really disappointing. Measly fillings in the finger sandwiches which were dry. Changing rooms dirty and smelly (both mens and womens). Pool side dirty, spiders webs, broken window pane, generally run down and grotty. Nothing "Spa like" or gift worthy about this, your local community swimming pool is probably cleaner with friendlier staff and better facilities.

This is a nice hotel that I wouldn't mind putting friends into when they came to stay…read more The hotel itself is quite dated, but on the inside, it looks quite modern and nice. The bar area is wooden floor and there is a raised section of the restaurant too. Bar and restaurant prices aren't cheap - but they are typical of hotel bars and restaurants. The rooms are quite nice too - although some of them aren't very big - but then, they're not marketed as luxury suites!! The hotel has it's own health club - which can get very busy. The pool is only small, as is the jacuzzi - but there is also a steam room, sauna, gym and exercise studio. The gym/pool is open to non residents as well as hotel guests. The hotel has a large car park, a big function room, and several small meeting rooms. It is also accessible from the M5 and within easy reach of the City Centre.

This is a large hotel located in the village of Upton St Leonards, on the eastern outskirts of…read moreGloucester, set in its own wooded grounds. It's a former country house, dating from 1770, but with substantial 19th century and modern additions. Anyone expecting a country-house style interior will be disappointed: it has been thoroughly modernised and, while the main rooms have grand proportions, the decor is thoroughly minimalist. Most of the bedrooms are in an adjacent block and are have a fairly standard hotel room layout, with ensuite facilities. There's no air conditioning but fans are provided. My room was comfortable, with a great bed , comfortable pillows and fluffy towels. Less good was the miserably small hanging rail located in a tall box-like contraption by the door. About a foot of hanging space seemed ridiculously mean in what was otherwise a spacious room. A tray with a kettle and tea, coffee and biscuits was provided. There were plenty of power sockets including a USB charging point. The free wifi had a very good signal, and provided around 35mbs in my room for both uploading and downloading. I was visiting with a group, so had a special meal in one of the conference facilities, rather than the restaurant. This was perfectly ok, if not especially memorable. Breakfast was a self service buffet, with the hot food refreshed regularly, though the choice of pastries and fruit was a little disappointing. Outside, the very extensive grounds (12 acres) are largely laid to lawn with lovely mature trees. It's very quiet and peaceful. There's extensive car parking nearby with reserved disabled spaces. The staff were uniformly pleasant and helpful, and very obliging. So, overall it was a decent hotel in a lovely location, with great staff.

Lovely hotel, friendly staff, tasty food. Arrived for a four night stay, first night the room I…read morewas given was so hot I had to have a fan on all night. Not a good nights sleep. Spoke to reception and was moved to a lovely room with lots of windows and was lovely and cool. Top marks for friendly helpful staff. Would recommend to friends and work colleagues.

Relaxed Country hotel nestled in the Cotswold Hills ideally placed for Gloucester and Cheltenham…read morewith fantastic views across the Severn Valley. Good breakfast that was included in my package. Staff were friendly and passionate about their workplace If you're looking for a hotel with a touch of romance this is it!

From the owner: Hatton Court provides the right balance between traditional hotel service and all the benefits you…read morewould expect from a contemporary hotel.

Very nice, well located (very close to M5 junction) and plenty of free parking at the hotel…read more Very new, well laid out, clean and tidy hotel, breakfast included in the morning, all very nice. Staff friendly and helpful. Good price as well, I would suggest booking through hotelclub.com - we only paid about £20 for a double room for the night. Highly recommended.

Stayed here 23-6-2017 to 25-6-2017 .Great staff and breakfast very clean and tidy, would…read morerecommend and would stay there again when in the area. HIGHLY RECOMMENDED

Just added this establishment to Yelp. We stayed 4 nights here and found it very comfortable and…read moreclean. I think it is quite new as everything is clean and sparkles. It is a basic hotel, but its location is right downtown and is very central to most activities. The room provided a comfortable bed, good hanging space and mirrors, a large comfortable bed, TV, but no phones. The Bathroom is large and has a very deep tub/shower. The tub is slippery getting in or out. No wash cloths, and only 1 large bath towel and 1 hand towel for the two of us Free coffee and tea in room as well. The Inn provides a buffet breakfast for extra which we did not try. There are many eating places very close by. We were quite happy with our stay and encountered no problems. Would recommend.

I had a lovely stay here at premier inn Cheltenham. The stuff was very friendly, very clean and…read morewell kept. Room was spacious my only problem was the toilet. I wasn't quite use to the British toilet and mechanics which was frustrating to me....lol Located downtown near bars, liquors stores, restaurants, shopping centres you name it. Sundays everything closes early. There is a lovely kebab restaurant 2 min walk from the inn if your fighting the late night munchies where the owners are just wonderful and entertaining. The view from my room was just beautiful. I would definitely recommend this place to a friend if they are ever visiting Cheltenham. Oh and the dollar store is right across the street if your looking for emergency toiletries.

It was dark upon the approach, but easy to see just how lovely the listed hotel is despite the lack…read moreof light. It's about a 15 minutes walk from the station and 10 minutes to the city centre. The lovely and bubbly Louis checked us in and gave us our first taste of just how friendly the people of Stroud are. The hallways have a funny scent reminiscent of primary school, crayons maybe. As per usual with the Premier Inn, the rooms aren't luxurious, but they are clean, have all of the necessary touches and not outrageously priced. In the UK and Europe, the size of beds is always a bit of a disappointment, but we were pleasantly surprised to see a Super King in our room. The windows in the room open, so if you're a weirdo who likes fresh air and low temperature in the room, no matter the temperature outside, you will like this. A giant Tesco Superstore is just across the street, so we popped in to pick up some goodies for our breakfast, and a few items we hadn't seen in our local stores to bring home. The restaurant and bar downstairs is open until 10:00pm, I believe and does have some beer and wine on, though no real ales or craft beers, sadly for us. All in all, we were incredibly happy with this find, and highly recommend it for your stay in Stroud.

We were supposed to stay four nights at Ellenborough Park Hotel over Christmas, and booked based on…read moreits reputation as a 5-star hotel. Unfortunately, our experience was very disappointing, and the conditions were unsafe and unclean and we felt we had to leave after the first night. I don't usually write reviews, but morally, I felt I had to say something. There was no effective heating, noticeable musty stains on the floors and ceilings and the whole hotel smelled like mildew - my whole family woke up sick. mildew and mold in a hotel is serious and you cannot be charging people (especially for these prices) for unsafe conditions. While one staff member at the concierge was friendly, the manager we dealt with was rude, which was especially unsettling considering the high price we were paying for a Christmas stay. Our room was unclean with mold stains, and overall felt far below what you would expect at a five-star hotel. when we told him this, he said that "we had the cheapest room." our family paid $6,872 USD for this stay. I was absolutely appalled with his response. The property has 5-star prices but, based on our experience, not even 3-star standards for basic cleanliness. We came here with our family to enjoy Christmas, but ended up leaving early at a loss of $6,872 USD due to how poor our experience was.

Disappointed Christmas Review of Ellenborough Park…read moreReviewed 6 days ago via mobile I made the decision to join family at the Ellenborough Park. Not feeling particularly in the Christmas spirit I thought the get away would be a chance to get away and forget about things for a few days after losing my mother 5 months previously. Maybe I was expecting to much from a 5 star hotel, but must say I have stayed in better 4 star. The very young covering staff were very polite and capable but just a couple let the side down. Twice we were served but a slightly older lady in the dining room who had an excuse for every thing. At breakfast we ordered drinks and were asked to order the hot food we wanted. We went to get our cereal, toast, yoghurt etc and when we came back our hot food was already waiting for us. We asked our waitress why it had come up so quickly and she said it's always been like that, which is a lie. She offered to reheat it. You can't reheat eggs/ cooked breakfasts. The following morning we had a different server and I ordered scramble eggs on toast. Not a problem v nice. The next morning the same older lady we had from the previous day served us and I asked for scrambled eggs on toast and was told chef doesn't do it and that I could have the eggs but to cook my own toast. So as before it came up quickly and was left sitting there whilst I was in the other room cooking toast. So warm toast cold eggs! Christmas day was a let down, the main meal was awful. We were served a thick slab of Turkey without hardly any sauce or gravy which made it hard to swallow. The thickness of the meat was enough for 2 people which made hard to eat and dry. The tiny Christmas pudding looked liked it had come from a tin, it was an odd shape. The chocolate dessert on Boxing Day was inedible, the chocolate dessert was like 100 % dark chocolate and the honeycomb taste like a mouthful of burt bicarbonate soda. I noticed quite a lot of food went back uneaten. Also evenings in the lounge were ruined buy guests who thought it was ok to keep putting logs on the fire. You really need a sign about it. Apart from the lousy weather it wasn't cold. So why these people felt compelled to do this I really don't know. My family members who have stayed with you on previous occasions even said it wasn't the same as previous visits. I'm sure they will give you another chance due to work etc, but I don't think I will be