I want to revise my experience with Ned's Home customer service. My previous post was the result…read moreof my conversation with a representative who was rude and dismissive of my claim that the workers broke my ceramic cooking stone. A different and high ranking representative called me back and she refunded $250 to me for a new cooking stone, and an investigation has begun regarding my previous bad experience.

They just left my house in New Canaan - absolute slobs. All the crap from the gutters is all over…read moremy deck, window sills, driveway, lawn, etc. It just took me longer to clean up their mess than it took them to do the entire job. Will never hire this company again.

My family moved to North Stamford from the city in 2013. Jacyln Gailhard was unbelievably helpful…read morewith this process and I know our move would never have gone as smoothly as it did without her help. I recommend her with no reservations. Having lived in NYC for nearly 15 years, I was hesitant to leave and knew that we would have to find the "exact right house" for our family or else it wouldn't be worth it. Jaclyn took a very thorough approach to our search for the "exact right house," and gave us a comprehensive tour of the towns we were looking at as well as some local insight into each. As our free time was limited for looking at properties, Jaclyn took extra time out of her schedule to check out the properties before us which helped us narrow our search down even more quickly. In addition, the packets of information that she put together for us based on each house visited were invaluable to us after we'd gotten back to the city and had to remember what all we had actually seen. Once we found the "exact right house," Jaclyn made herself available to us throughout the day and week (I don't think she ever stops working!) as we dealt with negotiating our offer. Jaclyn is very personable and gets along well with buyers and sellers alike which is a positive character trait when it comes to negotiating real estate deals. Finally, all of the vendors she recommended (inspectors, etc) were top-notch and extremely professional. If you're thinking of moving to Fairfield County, I know Jaclyn and Debra Gailhard's Waterfront & Estate Properties will be able to help you find your "exact right house."

From the owner: Debra and Jaclyn Gailhard specialize in the distinctive marketing and sale of Fairfield County's…read moremost unique and luxurious Real Estate. Whether buying or selling, let the worldwide prestige and recognition of Christie's Great Estates and Debra Gailhard's Waterfront & Estate Properties' caring, personal touch, and innovative approach to boutique real estate, work for you! Visit our website: www.waterfrontandestateproperties.com or call 203-557-0148

Everyone has been very nice! They do a great job, offer a wonderful product with virtually no…read moreclean-up to after they left. Very willing to work with you on pricing.

Had a really great experience with Power From start to finish, everything felt smooth and…read moreprofessional. The team was friendly, welcoming, and easy to work with. Special shoutout to Sean, he was excellent and went above and beyond for us He took the time to walk us through everything in great detail, answered all our questions, and clearly knows his stuff. You can tell he's very knowledgeable and genuinely cares about making sure customers understand their options and feel confident in their decisions. Also worked with us in getting the best price possible for us. Overall, a very positive experience. Highly recommend Power Windows if you're looking for quality service and great people.

Use great caution with this liar and thief. He screwed up our retaining wall, made it too big, and…read morefilled it in with rocks instead of dirt. Also overcharged me $400. My wife was pissed when I used him this year for about 15 yards of crap dirt that was not spread properly and brought nothing but weeds to more than 60% of the area. I paid $800 having that sprayed three times and also weed killed laid down by spreaders. If I have to go to his church he told me he goes to, I will hold him accountable with his pastor and the whole church, which is biblical. But being a phony Christian he probably does not know this and may find out the hard way.

Professional, friendly, provides a great price. Highly recommend Liberty Mason Work for you masonry…read moreneeds.

Last summer it was sweltering hot, with most days listed as "above average" and many of THEM at 90…read moredegrees or above. By Labor Day, the weather person said "If you thought THIS summer was hot wait a few years until you remember this summer as the last cool one we had". We have a large Western-facing bow window that was getting direct sun. We put that window in 27 years ago, and it worked perfectly fine. Opened, closed, clear glass, nice screens. Really, a very nice bow window without a single problem. I didn't have window treatments because I like a plain look and it's a living room, not a bedroom. But I felt like I was under a magnifying glass, with the sun concentrating in our living room. The air conditioner would not stop cranking, and it was only getting moderately cool. All my neighbors have the same problem, but solved it with thick drapery which, aside from being expensive (4K for one neighbor!) was just dark. I was out shopping with my parents for window treatments, and my father said "Just get Renewal by Andersen Low-E glass". Now my dad is a frugal guy AND a builder. I couldn't BELIEVE he was recommending replacing perfectly good windows, but he explained "They are the best windows out there, I only use Andersen, and look, my house doesn't get hot". And it doesn't. Well one more hot day later, and I call the Andersen people. They have fliers, commercials, social media ads...I just found one of those numbers and made the call. I might have said "I am roasting alive in my own house". Next week, a consultant, Vito Anasto, comes to the house, and he has his box of samples, and a heat lamp. He was so down to earth, and didn't try to "sell" me anything. In fact, I started talking about OTHER windows, and he asked if I had any idea what windows cost, and I hadn't. So he gave me a ballpark figure and I quickly agreed that we should just discuss the one bow window. It was higher than I expected, but I appreciated his honesty. So he explained how the Low-E windows worked, and I was already getting excited. Then, out comes the heat lamp. Vito said "I usually don't do this demonstration, but since it says here 'Client reports being roasted alive' let me show you exactly how these work". So he takes the heat lamp, opens one of my existing bows, and holds the heat lamp outside. I touch the inside of my glass, and almost burn my hand. Then we decamp to the table, and he has samples. We do the same thing with each of the samples, and with the top-of-the-line sample, it's like a trivet. Cool to the touch! I was SOLD. Vito explained that he doesn't have to really sell the windows, the product sells itself; he's just there to figure out which of the local and national deals--which are ongoing--will help me get the best price. And after some searching and playing on his computer, out comes a price. It was higher than I thought it would be, but it was one price. No add-ons, no surprises later...one and done. Well, I looked longingly at that sample that acted like a trivet, and signed. No regrets.

Everything. First salesman not really interested after I turned down the more elaborate solution to…read moremy problem. He measured, gave me a quote, left. 2nd man came to do a better job about a week later. He measured, said there'd be no problem. Took my check for the entire amount. That was a Wednesday. On Friday man #3 came for the definitive measurements. He said job could not be done because Andersen didn't make the size I needed. He cancelled the order. It is now 2 weeks later. Andersen has had use of my money since the Thursday when they cashed the check. BEWARE. Andersen is happy to make promises they can't keep; postdate any payment you make.

I needed to replace two exterior doors. I felt the quote was very high but I was tired of cheaping…read moreit only to have to replace them in 5 to 10 years. To begin with the salesman was maybe the friendliest person I have ever met in addition to being very knowledgeable. He had none of the tricks I see too often such as we just happen to have the door you want from a cancellation. He just had all the facts. Then they sent someone to measure, once again, this was the most detailed measurement I have ever seen, including removing the moldings. There was an issue with my alarm system which they were able to handle easily. Finally, the installation of these premium quality doors went flawlessly. The doors arrived beautifully painted. I got the feeling that each of these people valued me as a customer. In the end the price didn't seem high at all. I would highly recommend this company.

I am so highly upset with the window and door installation! They just installed the windows on top…read moreof rotted wood and then tried to use caulk to conceal that the wood was not replaced. I specifically showed Daniel, the salesman, the rotted wood spots and told him I didn't want the windows installed on rotted wood because then it will create a side panel issue as well. He said it will be taken care of but it absolutely was not. The guys who came in said it wasn't in the contract so just installed brand new windows on rotted wood which is a waste of the project because the windows will end up being warped. My door needs two hands and brute force to be opened. I cannot understand how this was a "professional" installation. I am so disappointed I want to cry because this was an expensive project and we thought we could trust this company. Services

First installation, they said it was an error in the manufacture…read more Second installation they showed up with the wrong window. Third installation was well done but they installed a retrofit window instead of the new construction window that I paid extra for. At that point, I gave up.

Bought a new front door that was installed damaged with a warped door panel, bay installed…read moresidelights and a deadbolt that doesn't close properly. Emailed them three time and it's been three MONTHS and they have not reached out proactively even once to tell us if it's going to get fixed!!! Use this company at your own risk!!!!