I booked a taxi for 3:00am for a flight from DCA. The customer service rep on the telephone was super nice, efficient, and helpful. But here it is, 3:15 am and no taxi. read more

As I explained over the phone, I'm going to Mary Washington Hospital for a surgical procedure the next day and I MUST have a cab by 8:30 AM. (I never needed a cab but in this instance I can't drive home.) As you can guess, no cab by 8:45 am. My call was replied with "We had three drivers call in sick, but there's one on the way." "We'll, where specific is it?" Transfer to dispatcher. "I can only tell you he's on the way, but if you don't want the ride let me know now." Bye bye. By this time I just jumped in my car and raced to be on time--and reluctantly drove home. How do these people eat? (Signing with Uber right now.) read more

Not reliable and leaves customer guessing. One star because 0 is not an option. I booked a ride for 7:15am, called the company at 7:30 for an update and was told "oh there is traffic and we are short staffed. It will be about 25 minutes". Called back at 8:15am and was told "we are short drivers but you were just put on a car for pickup". Their driver then called me at 8:30am to confirm I was still waiting because the trip was scheduled for 7:15 pick up and he was at least 30 minutes away. This was for a ride that was booked ahead of time and the company left it on me to track down the service I had requested from them. Thankfully i was not heading to the airport. Last time I book with Global cab. read more

Horrible dispatcher! They lie to your face! 50 minutes wait and they still tell you another 25 minutes...we blew our important meeting due to these clowns! AVOID AT ALL COST read more

The cab picked me up so fast after calling, she made my head spin. The cab was impeccably clean and smelled brand new. I was stressed and very sad but the driver was so pleasant and positive talking about the area getting me out of my head , soon I was feeling better. The driver drove at the perfect miles per hour accordingly, cautiously going over bumps and railroad tracks , treating her package with care. I didn't feel like I was in a cab, I felt like I was on a chariot with a friend. I wish all cabs were like this company, you are not a fare but a neighbor being responsibly taken care of ,making a new friend. read more

Horribly slow service, and terrible dispatchers. Not much going on here. Also mad expensive.

global cab is a joke that black man that drove me and my son was rude and kept calling me she and her. he also left me and my son then they said I wasn't booked with them and didn't come back and pick me up. read more

Global Cab is awesome, the driver David was on time and very nice and professional. I would definitely recommend Global Cab!

Great experience all around with Global Cab. Our car broke down & had to be towed from Lorton to a repair shop in Stafford. I called the dispatcher from the tow truck & told her we'd be at the repair shop at 7:25 pm. The driver arrived before we did and called to let me know he was waiting for us. The dispatcher and driver were very friendly and the taxi was clean. The driver offered us bottled water & snacks! I highly recommend this service based on my outstanding experience. read more

I see why Global has top reviews. I called a cab company closer first thinking they would be the cheapest. They wanted $53 for my 20 mile trip. I called Global who is in the next county and they quoted me $35. Global gave me a time and the driver was there 5 minutes early. She was polite and pleasant to talk to. The car was in good shape and clean. In 30 minutes I was at my destination with no hassles. The fare was less than quoted so I gave the driver the difference with the tip. They sent me several text messages but no way to text back. It would be nice to be able to text them a response maybe. A+ read more

The rate is reasonable for the most part & that's the only reason we utilize their services..The dispatching crew is RUDE & WILL HANG UP LIKE IT IS NORMAL HORRIBLE!!... If you don't like working with the public why are you there??? read more

I haven't taken a taxi in decades and was hesitant, but the entire process and the people were much more than I anticipated. The texts to keep me up to date, reminders, contact information with drivers name and expected arrival time really made me comfortable. The driver, Jeff was extremely personable and helpful. The car was very clean and comfortable. Everything went according to plans and the cost was better than expected. I will definitely use them again, if necessary. read more

Very late picking me up. Blamed traffic. If you are in the transportation business isn't it your job to be on time and properly consider traffic? You don't even have to try too hard to predict traffic because Google will do it for you!!!! I spent ALL day traveling cross country didn't need to wait another hour for them to show up. You are better off using a ride share or a shuttle company. Driver was nice but does not make up for being late. Whatever they do to the car to make it smell "nice" missed the mark. It was so strong it made me want to throw up. Will NEVER use again. read more

Very unprofessional and dishonest. A driver had the police at my door at 3am because she allowed some teenager (who apparently didn't pay) to prank her into believing he was coming into my home because he stood on the porch. What makes me the angriest is that she was persistent in her lie when I was the only one home and all doors were locked! She couldn't just admit the truth (that she never saw him enter) but instead called the police and they walked through my home and found NO ONE else was there! But yet, she still insisted they came in. SHAME ON THEM! read more

I would hove them 0 if I could! 24 minutes late for a pickup scheduled in advance, without even calling to let me know there was a problem. And they still want me to pay full price. So, because I am late, I lose money, my boss gets mad and they still get paid. And then they tried to charge me $3.00 more than usual! read more

I was told to call my cab early so it would be on time and every time the cab is a hour late. This is not a reliable cab company.

Me thinks not is right. I wish there was a lower rating or score available for Global Cab. Today, my last day ever giving Global Cab a chance. They were cheapest, but definitely not worth the agony, lies, peace-of-mind, and drama. As a military member, I am pretty live-and-let-live, but these camp of liars just burn me. The words that fit their service is just "piss-poor". Today was no exception. I have to be to work at 2:30, so with Global, I have to ask for the taxi at 1:40, for a six mile drive, to have any chance of them being on time. Today, they didn't arrive at 1:40 pm, so I called. I was told the cab was stuck on Fall Hill Ave. I waited 10 min more, and they wouldn't give me an ETA. The next time they answered the phone, I was mad, and may have raised my voice just one octave, when the A-Hole dispatcher said "Sir, You don't have to cuss me". I had never cursed, and asked "when did I ever cuss you or use a curse word"?? He knew he was lying and caught in it again, so he said "I have other customers on the line" and hung up. Mind you, I am just a customer inquiring about the services I requested, and they agreed to. If you couldn't do it, you should have said so, but, they arrive so late till I have no other options, so I won't try with them anymore. I even asked to speak with the owner, but this coward it seems, is never available, and doesn't give tow damns anyway, as long as he gets his dollars. The taxi finally arrives at 2:05 pm, and the drivers are always pretty nice. When I arrive at work, the fee is $16.00. Let me be clear: I catch this ride once or twice a week, and the fare is $12.39. I always give them $15.00 and tell them to keep the change (not their problem they have a lack of leadership, plain decency, and management at Global Cab). Anyway, I refused to pay $16.00, as I suspected this was some kind of retribution for daring to complain about their less-than-mediocre service. The driver relented, as I was going to walk off and let the police be called at that point. Then I was going to ask for the calibration of their taxi meter by state officials, and sue them like the punks they are. Pretty much, I was going to open up the clouds of litigation hell, and discrimination upon Global Cab. Trust me, I am not this irate and complaining person, but the audacity of how Global Cab treats you, and lies these people will tell you, drives you beyond insane. Sometimes I think it's racial, but don't want to make that leap, that's how bad it is. I have never seen anyone of color driving for them, now that you mention it. Anyway, If you use them, and you happen to be white, maybe you may have a better experience. I am beside myself why they act this way, and am grasping at straws as the only thing left to explain it. I have travelled the world in taxis, and never had these kind of issues. To my military brothers, who thrive on timeliness, don't waste your time with these fools. I have never in my life been treated like such a worthless POS as I have with Global Cab. It's a taxi right, and shouldn't be that hard if managed correctly? As a customer, you deserve better than these folks...service isn't in their vocabulary. They can't spell the word...or be on time.. read more

So, I will start off with the typical "I wish I could give them zero stars" routine. That said, please take the time to read this post. I needed a ride from the Holiday inn in Stafford to IAD (Dulles) international. The night before the flight I asked the front desk what is the cheapest option, and he handed me the card for this company. I was in Stafford for work, and changed my flight to go watch my two sons play lacrosse. My oldest has been very I'll, so when I found out he could play, I knew I had to change my flight. I had to pay extra above the cost of my work flight, but we'll worth it. When I called the office to book my ride, I had to tell the lady at least five times that I was going to IAD rather than DCA, which seemed to confuse her. I kept saying it's not Regan, it is Dulles. We agreed to have the driver there at 4:15 so I could make my 6:30 flight. I went to the lobby at 3:55, and to my surprise, they pulled up. The driver never got out to help my with my bags, and I had to ask him if the truck was open. Once we got on the road, he turned the opposite way from DC, but I am not from that area so I thought he might be taking an alternate route. I mentioned that I have never flown out of IAD, and he said he's only been there twice. He then mentioned that he's never been to Richmond...and I thought "I don't care if you've never been to Richmond." I asked the driver numerous times about the tablet he had and the GPS system. He said that they sent him the coordinates and he just clicks on them. Well, after 45 minutes it the cab, we should have been about 15 minutes from the airport. Next thing I know, we are going down this back road and his GPS is saying your destination is ahead. I asked him if we we're picking up more people and he said "no, this is Dulles airport." Well, it wasnt, it was a little church in the woods. I said, we are supposed to be in Washington DC, and going to an airport. He called his dispatch and they sent him the coordinates again. We had driven 45 minutes in the wrong direction! Needless to say, I missed my flight. Now, this gets even better because as we are heading to the airport, he keeps telling me he'll get me there by 6:30...but that is when my flight took off. Then, at one point he asked if I wanted him to drope off somewhere because I missed my flight. Um, yeah, how about the airport. Once we finally get there, he has the audacity to tell me that the owner is cutting me a deal, and would only charge me $50 for the ride. I can't believe they charged me at all. Long story short, their card says airport shuttle, but they don't even know where the airports are. read more

Very responsive, quite reasonable, and courteous. Highly recommend. Called when no Uber was available and very glad it worked out this way! read more

We called a cab from global to take us to the airport the service was prompt a lady showed up and greeted us warmly even tho she was a little lady she helped up with are bags and the drive up there was very pleasant the drivers name was Tara and from now on we will request her for are next ride read more

Rude as heck. Told me " Honey he's in Stafford", after the driver told me to personally request him and I went shopping. Left standing outside of the store with bags in my hands and nothing but a condescending rude lady on the other end of the phone after I was told I could have a ride read more

They over charge me $6.30. I called and the dispatcher said it was my fault as I didn't tell the driver it was a flat rate...shouldn't the driver know. Poor company... read more

The fares are cheap enough, and every driver I had was careful and respectful. My most common driver, Buster is very polite and gets me to where I need to be on time. read more

There are a number of cab companies in the area. What distinguishes one from the other is the level of service and commitment to their customers. I needed to have some luggage picked up at an airport at a "very late hour." Global was the only company who was willing to help. The driver and the Global service team were very attentive. They went above and beyond to assist me. Companies are like teabags -- you don't know what they are like until you find yourself in some hot water. Global is now my first choice for Fredericksburg cab transportation! read more

I called ahead for them to meet me at the bus station. They were quick and courteous! I've used a lot of other taxis before, and Global is by far the best! read more

Global Cab is unprofessional and not punctual. I used them twice and both times they were late. The last time I used them I scheduled to be picked up two days in advance. They were so late that I almost missed my train. I actually took another transportation means other than them. When I called them to inquire why their we so late, I was told that they cannot control the traffic. If they were a professional cab service, they would leave early, so if they were affected my the traffic, they would still be on time. Instead, they make excuses. UNACCEPTABLE. This is why Uber and Lyft are taking over their industry...a lack of professionalism. read more