I booked a taxi for 3:00am for a flight from DCA. The customer service rep on the telephone was…read moresuper nice, efficient, and helpful. But here it is, 3:15 am and no taxi.

As I explained over the phone, I'm going to Mary Washington Hospital for a surgical procedure the…read morenext day and I MUST have a cab by 8:30 AM. (I never needed a cab but in this instance I can't drive home.) As you can guess, no cab by 8:45 am. My call was replied with "We had three drivers call in sick, but there's one on the way." "We'll, where specific is it?" Transfer to dispatcher. "I can only tell you he's on the way, but if you don't want the ride let me know now." Bye bye. By this time I just jumped in my car and raced to be on time--and reluctantly drove home. How do these people eat? (Signing with Uber right now.)

My vehicle broke down and Shahzad saved the day!! I needed to get kids to an event over an hour…read moreaway from where we broke down. It was midnight and Lyft canceled, I'm assuming because we needed to go so far. So called Yellow Cab and left a message. He called right back and was able to take us the rest of the way!! He arrived quickly, was very pleasant to talk with, got everyone safely where they needed to go. He made a stressful situation much better!! Highly recommend and would absolutely use Yellow Cab Of Fredricksburg again!! Thank you so much Shahzad!!!

*Call ANOTHER CAB!* (start hitch hiking) 30 MINUTES LATE!…read more(they said it'll be 15, they got here in 45) The call lady was rude, kept lying, lie about wait times,and giving me and my wife an attitude. (Liars!) My wife was late to work cause of these incompetent clowns! They will say anything to get you to order a cab! This is the second time it's happened. The first time was a year ago, I was 30 min late to my Doctor cause of them! THIS IS WHY UBER AND LYFT ARE KILLING YOUR INDUSTRY!

One of your drivers tried to run me off the road THIS MORNING at 7:30 while my child was in the…read morecar! I will never ever use your services!!!! Unprofessional!

gary's taxi sucks major cock!!! if i could give them less than 1 star i would definitely give them…read moreat least a -5 stars!!! they make appointments and pretend they have no fucking clue what you're talking about!!! i call to make an appointment to be picked up, and when i call to make sure they're on their way, they say i'm not even on the schedule for pick up after being told by the woman balling her eyes out that the appointment is confirmed!!! i hate being lied to and will never use this service again!!! i will also tell people to never even think about using them because they are not reliable and only have dispatchers that answer their phone crying like they hate their job!!! thankfully, lyft was able to get me to my appointment earlier than scheduled, and they picked me up within 15 minutes of calling them!!! fuck you gary's good luck finding clients after they read this review as to how sucky your service is!!! by the way!!! gary's, fuck you!!!

I tried to call taxi this early morning (about 5 AM) after my car broke down but no available. 24/7…read moreopen as it said on the website. Yeah right.

This is the worst customer service I have ever had. I called for a taxi last night and when I asked…read morewhen it will be here, the guy said "soon enough" and hung up on me. 10 minutes later I called back to ask when it'll be here and the guy said "soon enough just wait" I tried to tell him my phone was about to die so I needed to know since it was cold and rainy outside. He YELLED "EXCUSE ME! YOU NEED TO STOP TALKING OVER ME AND BE FUCKING QUIET I'M TRYING TO SPEAK" I'm so blown away. I was like "did you just cuss at me?" And he hung up! When the cab got there I told him about my experience and told him I will not be using their services ever again. Worst experience I have ever had.

Just called and asked for a price for a 30 min ride...they asked to where then told me they didn't…read moreknow how much because they don't have any cars right now.

Really awful experience. My girlfriend and I were attending a wedding in the Fredericksburg area…read moreand needed a cab from the hotel to the venue. We called for a cab and were told 10 minutes. The cab didn't show up for close to 30 minutes. The cab was disgusting inside and out. The seat cushions were torn up really badly and was filthy. Th backseat was covered in an old dirty sheet. When we sat down a plume of dust came out of the cab. My girlfriend had just finished her hair before we got into the cab. The cab driver had all the windows in the car down and the wind was messing up her hair. We asked the driver to roll up the windows and he pretended he didn't hear us. We asked him again 3 more times, pretty much shouting at the top of our lungs and he kept pretending he couldn't hear us. The driver told us that he knew where the address was but we put it into my phone GPS because we were running late and wanted to be sure. He drove past the location. We told him to turn around and he wouldn't do it. He promised us it wasn't where our GPS told us and was further down the road. We pleaded with him to turn around because we were late. After 5 minutes he finally listened to us and turned around. The location was exactly where the GPS said it was. We finally got out of the cab and we were charged $37 for a 6 mile cab ride.

I have used this transportation service several times for helping my elderly mom to/from the DCA…read moreairport. Kimberly, the driver, is so kind, considerate and patient with my mom. Kimberly is very communicative via emails and texts. She treats my mom like her own-what more can you ask for. I recommend this company to anyone who needs either airport and medical transportation in the Fredericksburg area

From the owner: airport's taxisread more

We wanted to use College Cab because they're smaller and locally-owned. We called the day before to…read morereserve a cab for one of those horrendously early flights out of CHO; Tim said no problem, he'd arrange for one of his guys to get us. Luckily we were given that guy's phone number, because when he didn't show up and the window to make our flight was closing, we called him. When we did, we were treated to what was in my opinion, a perhaps still-under-the-influence sleepy voice saying "yeah...man...I'm on my way...I'll leave in a little bit..." Yeah. We jumped in the car and drove ourselves to CHO, incurring $60 for long-term parking. We reached out to Tim to let him know what happened, but never heard back.

I exclusively used The College Cab to get around town during a conference trip…read more Pros: Reasonable prices, on time, excellent service. Cons: None as far as I can tell.

After searching and experiencing many different types of transportation in Virginia area (über taxi…read moreetc) my friends and I have came down to relying solely on river city transportation! Whether I need to get somewhere locally or an airport the driver is really punctual. Recently I had to go from Norfolk to Dulles airport and it was a last minute decision of mine and I had no idea how I would catch a last minute emergency flight, luckily I called up river city transportation and I was able to get to Dulles not only on time but way before to make sure I had all my things together for an emergency trip. I highly recommend this company!!

I booked a limo approximately 2 months in advance for a trip from Richmond airport to Williamsburg…read moreVa, I paid the invoice, and double checked with the company before leaving on my trip, to make sure they had the right information concerning my return flight. I thought I was all set. On arriving in Richmond no car, no response to my phone call. then, or since. There. I was stranded 10:15 pm. I had to hire another limo at significantly more expense. I am still trying to get a response from this company regarding a refund, nobody has had the decency to return my calls Needless to say NEVER again. Do not use this company!