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Gliks

4.3 (4 reviews)
Open • 9:00 am - 9:00 pm

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3 months ago

Great clothing ! Great service and staff !!! Been shopping here Grand Haven location for a couple years now .

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3 years ago

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10 years ago

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8 years ago

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Lark - Grand Haven

Lark - Grand Haven

1.0(1 review)
0.0 mi

This post makes me kind of bummed, because I like to support local small businesses in Grand Haven…read more I'm no longer going to support The Lark on Washington though. Today I brought a dress back to The Lark that I had purchased two weeks earlier. I had purchased the dress 2 days before my son's (casual) wedding, liked it when I tried it on in the store, found sandals to with it and was glad to be all set. I put the dress on while getting ready and discovered that it's label kept folding over the outside back of the dress. I smoothed it back and believed the issue was resolved. Went off to the wedding where I was alerted many times during the evening that "your tag is sticking out." No matter how many times the labels were put back in place, they kept escaping to the outside of the dress. Back home, I hung up the dress to deal with when I could. Since the 8/24 event we have had out-of-town guests (the wedding part), Labor Day weekend craziness and the start of my (school) work year. Finally, I was able to get to The Lark today with the dress AND THE RECEIPT. I kindly told the clerks that I didn't actually want to return the dress (I liked it), but that something was wrong with it and that I hoped it could be resolved. We tried to problem-solve, but they kept asking me what I wanted to do. They were not terrifically proactive. I suggested an exchange, but they discovered that ALL the dresses in that lot had the same defect. I suggested a price reduction to compensate for a seamstress fix. They suggested cutting off the label but decided that that would damage the existing seam. I suggested sending it back the supplier for resolution. Finally, one clerk picked up a phone to call the owner and then handed the phone to me to "plead my case." The owner told me that it was MY decision to wear the dress. Yes, I was at my son's wedding when it was obvious that the defect was a continuing problem. The owner told me that the price tags were not on it. Yes, I took them off because I wore the dress to my son's wedding. The owner told me that the dress had been worn. Yes, again, I wore it to my son's wedding. The owner told me that other people had purchased the dress in other colors, and none had been returned. Umm...ok. The owner told me that I should have returned the dress within 10 days. Yup. However, I kind of seriously doubt that given all the other reasons this was MY FAULT, adhering to the 10-day policy would have altered what, at the heart of it, is HORRIBLE CUSTOMER SERVICE at The Lark on Washington. So sad, really.

Gliks - menscloth - Updated May 2026

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