The building is beautiful = 1 star.
There was a clean bed to sleep in, and a clean shower to use = 1 star.
Unfortunately, that's as much as I can award the Glenburn during our stay as part of a Shearings Coach holiday, as everything else about the room and the restaurant was extremely lacklustre.
The interior is in need of a make-over, as we noticed the carpeting all up the stairs was frayed and duct taped, and the rooms still sport analog televisions and stained "art" on the walls.
Our holiday package gave us half-board, so breakfast and dinner included, but we had to abandon having dinner in the evenings by the second night as the food was terrible. I truly dislike being negative, but it was obviously being churned out for the masses with next to no care for the taste of the products. It was after a suspiciously pink slab of chicken breast (apparently roasted) accompanied by sad, grey, boiled vegetables, that we stopped eating for dinner.
We kept on with breakfasts simply because we needed tea in the mornings, but my toast always arrived stone cold, and the waitresses were run off their feet so I didn't like to mention it, and just ate it every morning. That was the only redeeming thing about the dining room - our lovely waitress, who was ALWAYS polite and smiling. This is also particularly in contrast to the dining room manager(?), who on one occasion spoke to us extremely rudely after he had expected us to just KNOW how the hotel works in regards to the drinks menu, and how/what comes from the kitchen and what comes from the dining room.
Reception staff were very lovely, too.
The bay of Rothesay is beautiful and the hotel is set up on the hillside overlooking it spectacularly, but unfortunately, that is all that the Glenburn really has going for it. read more