A little over a week ago I had an appointment at this establishment for a facial. I really had high hopes due to reading the reviews and viewing the studio's IG page. Sad to to say I was thoroughly disappointed. My appointment did not start on time, the linen on the table had a stain (I know I should have left then smh), the customer service aspect was totally non existent. I had a brief conservation with the esthetician to explain my concerns with my skin and needing helping with what type of facial to book next time and more importantly what products to use on skin to reach my skin care goal. I was told she would explain what I would need. Well I received a facial but I can't tell you what she did, why it is done, I wasn't asked any questions as far being comfortable or anything. It was the most non-verbal service I've ever recieved. I didn't feel relax due to the music selection at first was a little ratchet and a couple times she left the room. However, she was verbal about the remainder of the payment for the services. I even asked after the facial what products does she recommend and she told me to text her the list of the products I'm using and she would text me a list for my products that she recommends. Needless to say, I never recieved anything. I texted her a few days later for the listed, only to be told "Yes I sure will" . And waiting a few more days Ladies and Gents I received nothing. I received a shiny face and have a day without instruction nor was there any talk path of what was being done to my skin. No home instruction to a skincare routine. Nothing! I would have wanted to support this business more but I must say the LACK of customer service and professionalism here has changed my mind. read more