Before having the glass in our sliding door replaced I called around to get quotes. Glass Unlimited had the lowest price, their Facebook reviews looked reassuring and they were friendly when I spoke with them so I booked an appointment. Well, you get what you pay for. The price was low but we received a defective piece of glass and a screen door that will not work properly now. When I spoke with one of the owners I was told it would be taken care of. At one point in the conversation I was laughed at and told they wish they had not connected their business line to their personal cell. In other words I was bothering them at their home. I was calling their business line to leave a message after hours when they picked up. They did not have to pick up the phone. I further reviewed them on BBB to see complaints about work not getting fixed or fixed incorrectly. This made me nervous as I had already paid them by check. I was told they would not hold the check until the work was fixed because it had already been deposited. I called my bank to check on this. They said it was not showing up as being deposited and that I could pay for a hold on the check. This was my first time ever having to stop payment on a check. I paid the fee for a peace of mind until I knew the job was done correctly. When I called to tell Glass Unlimited that I had put a hold on the check the owner lost their cool with me. She said I would have to pay her the $30 fee that she now would incur for the cost of the deposited check. I explained that I also was paying a fee to hold my check and this would not have ever happened had the defective glass not been put in. I explained that I was not paying any additional cost for them to come out and fix their mistake. She would not even let me talk. I was told that they have never had this happen and that I was being a jerk. She said she guessed I was going to get "free" glass. Let me remind you that it's "defective" glass and my screen door no longer slides open correctly. How did I win in this situation? I am upset because as a customer I expected to get better service. As a customer, I am entitled to stopping my own check from cashing with a business that has had some sketchy reviews and had not provided me quality service. I was told they did not want to come back out then I was told they would come out. Finally she hung up on me. After this experience who would want to deal with them again? This company handled themselves very unprofessionally and did not have quality products or service. read more
