Reed at Glass Builders installed numerous windows and glass doors on our industrial building in Chatsworth. It cost many thousands of dollars. The purchase decision was largely based on the lifetime warranty he represented covered the glass. The product brochure he presented with the lifetime warranty certificate prominently displayed "For Life" emblazoned across the certificate. When two of the double glazed windows became delaminated and failed later I called Reed for warranty service/replacement. He said he could not replace them under warranty but that he would repair them and seal them back together. I told him that was unacceptable and that moisture would be locked between the panes affecting clarity and insulation. I reminded him of the lifetime warranty and that they needed to be repaired properly or replaced. He said there was a "limited" lifetime warranty and that he wasn't responsible but would repair them because he was a nice guy. I then read the language of the lifetime warranty and saw that it was not applicable to commercial buildings. I had no warranty! I criticized him for misrepresenting the warranty and he really had no response. I begrudgingly accepted the repair. When the repair was completed and the windows resealed the inside surfaces of the glass were filthy and could not be cleaned. The windows were now permanently very dirty between the double glazed panes and the glazing and caulking around the windows looked very sloppy. Reed said that was all that he would do. I will pay a different company to replace the windows. Avoid this gentleman and his business. Gregory Crisp read more

Reed is the man! He installed a frameless shower unit and a mirror in my master bathroom and it came out amazing. I am going to have him install some glass railing in my back yard next! Hands down A++ work! read more

Let me start by letting anyone who looks at yelp know these men were the most professional glass installers I have used in a very long time that being said, they did a very large glass installation project for my company and everything did not go just smooth but perfect. These guys are great, I highly recommend them. The prices are reasonable their respectful and courteous true professionals. read more

I attempted to use Glass Builders to fix a broken window at my company. The only reason I used them, was because they had apparently done work for us before (before I started here) and their number was passed on to me. From the get-go, whoever answers there phones was very dismissive, almost as if he was doing something more important while on the phone with me. I gave them the info on the job and asked for a quote (as per our protocol here at the office). Once quoted, I told them I'd call them the next day to schedule an appointment. It took 3 days before i got a hold of them again, and when I did, they told me they'd "have someone out there tomorrow," and hung up. No scheduled time, didn't take my address down, nothing. I call them the day of and they tell me they need to reschedule, so I agree for 10-11a on Friday before New Year's weekend, I also mentioned it is a half day so it must be complete before 12:30p. I call them at 10a to see where we are at, they tell me I'm "their next stop, we'll be there in 30 mins." 45 mins go by, I call again, they tell me "you're our next stop, we'll be there in 30 mins... " at this point I've finally lost patience. When I remind them it is a half day, they tell me "well then looks like it will have to wait until Tuesday... " without so much as an apology for my wasted time. At the end of the day, I found someone else to do the job. And this person answered the phone on the first call attempt, they got back to me about a quote the same day, and they did the job for $100 less than these guys were quoting. So thank you Glass Builders, your crappy customer service saved me $100 lol read more

Ok here we go. They were able to fit me last minute into their schedule (thanks to Reed). Very punctual, timely service, reasonable pricing, and overall great customer service. 5 from me. read more

Had a very negative experience with this company Summary - vendor was not on time as promised. Showed up with 3/8 inch glass vs what we ordered 1/2 " glass . Worst part - shower leaks through glass . Vendor was very difficult to reach and never made good on fixing the leak. Completely unsatisfied . Had a very high end job . This was the only sub we had trouble with read more

Glass Builders - Picture shows leak. - Glass & Mirrors Near Me

Just moved out here from Hawaii and unfortunately I've already had to deal with a broken window. Went off a recommendation from a friend to call Glass Builders. They gave me a very reasonable quote and decided to hire them for my window! Quick service! One day later my window was fixed :) Not sure why my fellow yelper (Myra S.) had a negative experience? They were professional and cleaned up all the broken glass (as most glass places do!). Hopefully I will not have to deal with another broken window in the near future, but if I do, I will definitely be calling glass builders! read more

I was in a big bind and needed to have glass made and installed within 5 days. I called around and no company was able to accomplish this except Glass Builders. They truly understand the meaning of "Service and Professionalism" They went out of their way to ensure the work was done on time and they reviewed my objectives and educated on why the solution for my bath tub glass may not be the best solution. They were absolutely right. They showed me the options for design, glass types and materials. They shared with me which options they felt would be of value and which ones were not necessary and not worth the money. I wish they were general contractors, I would have them build my house. Most importantly, my wife and kids thought they were so nice and polite and we had what we needed in time for our guests. read more

We broke the inside glass of a Milgard sliding window. I called them at 11 AM, they showed up at 1:15 PM and were done by 2 PM. Quick and efficient. Thanks a lot. read more

First, call I was stood up. Came the second day with no problem. After getting credit card for deposit and setting appointment, I was left hanging again. I called the day before and confirmed. The day of the appointment I called to advise I was home as we discussed . I got voice mail saying they can't come cause he couldn't get anyone to come after hours. They post their hours at 8 to 8. I explained I commuted and that seem to be acceptable. If I had been told that they do not work after 6 i would not have wasted a week. I would have went else where. This was a waste of my time and very unprofessional. Why couldn't they come as plan? Why take my card number and change up at the last minute? I needed my window repaired. read more

DO NOT USE *Glass Builders* of Woodland Hills at 818-371-1388! ****Very deceptive and poor service! I called to get an estimate on a broken window and was given a low quote. I called other companies and got quotes that were 40 dollars more expensive. So, I of course went with the cheaper quote at Glass Builders. They came out the next day. The two men went upstairs to the broken window. I went outside and sat down to wait for the job to be completed. All of the sudden there was a big hit and they busted the glass out of the window and laughed. A shower of glass came down by where I was sitting..............How Dangerous! And they continued to pick glass that was remaining and throw it down one story to the ground to crash outside. They finally completed the job of putting the new window in. It was not a snug fit. The older of the two men gave me the bill. I was confused, because it was 40 dollars more expensive than the quote I was given over the phone. The size of the window did not change and they confirmed the measurements! He did not remember the quote he gave me on the phone. I was charged the full price plus 40 dollars. (deceptive) The younger of the two men said "should I sweep?" The older man said "no." They left. I was left with busted glass to pick up. I cleaned the upstairs room floor, window ledge, and window seal. Also outside, downstairs below the window and inside the house. Because the sliding door below was open, when the men busted the glass out. I was left to clean up a big mess in three different areas of my house. Is that customary for glass repair experts to leave a mess of busted glass for the customer to clean up? (poor service) Overall I would call the older man Rude and Shady. Don't let them in your home!!!!! read more

Reed did a good job installing our shower door. He was honest & fair. It took a little longer than expected but he made sure that there was no problem. I would use him again & would recommend him as well. read more

What a great find...we had our upper floor windows replaced by Reed and his crew and the process was handled perfectly...we then had a cracked sliding door that required more effort...the door is Andersen and even though Reed was unable to provide an Andersen replacement the glass he obtained is great and at a fraction of the cost of Andersen...I highly recommend Glass Builder for all your glass needs... read more

Reed came to my house and took care of the glass replacement I needed immediately! He was professional, quick and cheaper than another glass store that was inconvenient. I highly recommend Glass builders read more

This company was so generous in helping me track down a shower handle. I had been looking all over and he pointed out a place 2 minutes away from my home. THANKS!!! read more

We had a brake in and Reed boarded up the sliding door the next day to secure the house (without damaging the door) and replaced the glass for us. Him and his guys are professional, caring and make sure the job gets done. He even changed the latch on another sliding door without charge. I would definitely use him again! read more

Great service and a quality result! I was very satisfied with the outcome and will be using his services again!!