I contracted Glass America of Fort Myers to replace the windshield of my TESLA Model 3. While the work was completed, the technicians caused significant damage to the interior of my car in the process.
What was most disturbing and infuriating was that they failed to inform me and attempted to conceal causing the damage. After the installation, the technician, Justin, simply packed his tools, wished me a good day, and drove off.
After considerable effort to reach out to Glass America, we finally received a response from management about the damage and the technician's lack of accountability. The responding supervisor, Mike Gonnelly, was dismissive and condescending.
He offered no apology for the technician's conduct or the damage to my vehicle. Instead, Mike Gonnelly was solely concerned with limiting the repair costs. He demanded that I allow his shop to handle the repairs, refusing to cover the costs for repairs at Tesla.
When I advised him that he left me no choice but to contact my auto insurance company to intervene with payment for the windshield, he said, "Go ahead, I don't care, we've already been paid".
State Farm DID CARE when I reported the incident.
GLASS AMERICA of Fort Myers needs a top-down cleanup of its management team, but when the REGIONAL MANAGER IS THE BROTHER of the LOCAL MANAGER, how likely is it that change will happen? read more