My Jeep Rubicon needed a new bumper - a simple job that I could do. So I ordered the bumper and the end pieces, and proceeded to remove the old bumper. All went well, except for one nut's access impaired by the hitch. A not so simple task after all. I took it into Calibre Collision in Bonita Springs, walking out with a very reasonable estimate. The mechanic, too, found out that the simple bumper change would require removal of the hitch, with hidden, rusted bolts, and removal of the tow hooks. The price went up, but still within reason for the difficult task. The bumper looks great, and they washed the Jeep to boot. Nicest people, from the receptionist, to the estimator, to the supervisor, and the mechanic. Their hourly rate is quite reasonable - actually surprisingly reasonable. This location just opened in December, 2016, according to one of the folks there. In that short time, they seem to have built a solid business. One never enjoys spending money for repairs, but the folks here make it as pleasant as possible. The only negative I saw, but didn't encounter, was long waits for Enterprise to arrive with a rental vehicle for those folks who had to leave their vehicle for a few days. But, that really is an Enterprise issue - not Calibre's. In one instance, the Calibre folks drove the customer to Enterprise because of the long wait, making a positive our of a negative. read more

Caliber Collision and their excellent staff really came through during a stressful time! I was pretty upset when I brought my car in for the initial inspection after a careless mishap with the side of my garage. General Manager, Franky, was very patient with me and assured me that my car would be well taken care of. My Service Advisor, Tony Mandella was wonderful and called me daily to give me updates. I hit a minor snag with my insurance company and Tony took care of this for me also so I didn't have to worry about it. I was nervous about my replacement fender since I have a rare BMW 335CI with a sports package on it, but the part matched perfectly as did the paint. When they cleaned up the front bumper it came back looking even better than before my accident! I was very impressed with the quality of the repair and with the customer service they provided. Thank you Tony and Franky for everything!!! read more

I got four repair estimates for damage to my 2011 Acura. Caliber was the second lowest, but I was really taken with Abbe's willingness to work with me on price (this was not going through insurance) and the thoroughness of her explanation of the work. Once I presented the lowest offer to her, she talked to her manager and their price came down a bit more. The car was done when they said it would be, the entire vehicle was washed, there was absolutely no evidence of the damage that had been there, and she kept me updated twice over the four-day process. I could not be happier with the work I had done there, and they will be my first choice should I need auto body work done in the future. Oh, and the price? EXACTLY what the estimate said it would be. They also touched up another scuff mark they found on the car, at no extra charge. Top notch work and customer service! Thank you Abbe and Caliber! read more

I have never ever written a review, and I would never take the time out of my day to write one for just any place. But WOW. They did a fantastic job. My car looks perfect, just the way it did before the car accident and they took two days to completely fix everything. I brought it in on a Tuesday morning, and they had it done Thursday by 3. Everything works as good as new again and I couldn't be happier. On top of all of that, they told me if there is anything wrong to let them know and they would still fix it immediately free of charge with the parts that they fixed. Overall, FANTASTIC company, and everyone there was extremely professional and caring. No this is not a bot or anything like that, just a happy 19 year old that was able to erase the mistakes in less than a week. Thank you again!! read more

ALL employees at this bonita springs location are very courteous, quick, knowledgeable and treat you like family! The service advisors make you feel comfortable and secure leaving your vehicle here the moment you drop off. They keep you updated through the entire repair process! The front office staff are very professional, welcoming and friendly management here at this location is phenomenal! Adam makes sure you leave HAPPY and satisfied! He makes it known and clear if you're not happy, he is willing to help! Thank you so much to this team for making such a great and unforgettable impact on all customers who visit this shop. You truly know how to turn a nightmare into a great experience!! read more

Brought car in for replacement of side view mirror. A complete cost estimate was given to me. After notifying my insurance company and getting the ok, I left the car there. I was given a complete written list of everything that would be done, including hour and item costs. I was also told the work would be completed on Friday. I received daily notifications of the progress, and the repair was completed on time. Arrangements were made for a rental car that was brought to the center and was returned to the center. Everything worked out perfectly. The car looked just as good as the day I bought it. It was very nicely detailed. 100 read more

From my first contact by phone with Stephanie Velez to make my appointment, to my visit to Caliber Collision and meeting Christina Hall at the front desk, and my estimate with Jeff Tatman....I found a stressful situation handled with caring and professionalism ! I had to cancel three different set appointments due to family illness, Caliber was very accommodating and understanding! Great work on my Mom's car...it looks like new! I would HIGHLY recommend Caliber Collision to my family & friends, Caliber should be a model for area business on how a customer should be treated. Thank you Caliber read more

Thank you, to the Management/Staff/and Bump Shop Technicians of Caliber Collision(Bonita Springs) for the excellent service and repairs on our damaged Toyota Highlander...We appreciated the progress updates.. and projected time of completion ... The excellent workmanship gets high marks from us .. as our vehicle looks like new again! Thank you for being exceptional and courteous each step of the way! Thank for being conscientious about Quality Worhmanship! We can confidentially recommend you to others...in need of collision repairs... With Appreciation Thomas C. read more

Body repair, paint chip repair, detailed cleanup. My second time using Caliber. Very satisfied with first time. This time was magnificent. Tina Hall and Joe Jimenez are two of the best customer advisors I have ever encountered. They led a super team of Caliber technicians to make my 11 year old vehicle look brand new. Dollars spent could not have better used. My thanks to all at Caliber Collision(Bonita). The folks answering the phone and greeting customers at arrival are top shelf. read more

I finally decided have a portion of the body of my 20-year-old car repaired. As a collectible vehicle, I hoped to have the work done at a high level. Caliber Collision accomplished this level much to my satisfaction. The combination of skilled craftsmen-ship and the use of state-of-the art technology produced the much-sought after result. I couldn't be happier and thus heartily recommend their services. read more

I just picked up my car from Caliber Collision. They did an excellent job repairing my baby. It looks as good as new. Throughout the process I was helped by Joe. He kept me updated on a daily basis, so the communication was outstanding. The woman at the fronT desk was also a pleasure to deal with. I'm sorry I don't remember her name. Great company with a great team. read more

My experience was absolutely the best. Everyone was polite and knowledgeable The work completed was perfect and it was in a timely manner. I was updated on a regular basis as to the status of the vehicle. If I called with a question, it was answered. While I don't want to go there again for an accident, they will be my first choice every time. I highly recommend them! read more

This was a very very professional place. The building was built with the customer in mind. Everyone was very friendly and best of all, they repaired my car in two days!! They immediately located the needed part and started to work. They stayed a little late on a Friday evening so that I wouldn't have to wait over the weekend. I would definitely use them again! read more

Joe did a great job appraising the vehicle and explaining what had to be done. They updated me every other day with where they were with the repairs. It was available for pickup exactly in the time frame estimated. The vehicle looks like it never had an accident. The electronics are all working perfectly. I would give this repair a 10 in every category possible. RP read more

We had small damage on the passenger side of our car. We called our Insurance company and immediately they called Caliber and set a date for the repair and called Enterprise to get us a car to drive. Our car was ready in 7 days and was beautiful, looked like a brand new car in and outside!!! Hope it doesn't happen again, but we would go back to Caliber!!! read more

I had some body work done on my car. I have to say it was some of the best professional, courteous customer service I have ever experienced anywhere. And the quality of the job was excellent. My car was done very quickly, and I was very pleased with everything. I would highly recommend caliber collision to anyone. read more

I had a superb experience getting my car repaired at Caliber Collision (Bonita Springs). The work was highly professional. Brandon was absolutely excellent. Great costumer service! He kept me informed at all times and was candid about my repair options. I could not be happier with the service I received. read more

My service rep Tony kept in touch with me almost daily. I can't say enough good things about him. Kind, trustworthy and professional. The staff were also extremely helpful and professional from reception to techs. I'd go back in a heartbeat. Beautiful repair . It's rare to get this level of service. 1 read more

Caliber Colision did a great job repairing my car. They promised the car would be completed by the end of 5 days and they actually completed the work on the 4th day saving me 1 Day of rental car charges. the completed repair turned out like new. I really recommend the good service. Jim Hodge read more