Replaced the rear window in my Rav4. Great process, great…read moreservice, great price. Good people to work with

Honest, timely, detail focused, friendly, affordable. Respect to Joaquin and Premium Glass. I'm…read morevery impressed. Would not hesitate to recommend their services.

I had such a great experience with this company! They were incredibly quick and efficient, and the…read morewhole process was so smooth. They were able to get me in the same day and even came out while I was at work, so I didn't have to miss any time -- which I really appreciated. They did an amazing job cleaning up afterward, and before they left, they made sure I checked that the window rolled down perfectly with no issues. Everything works great! Highly recommend them if you need your window replaced. Professional, fast, and super convenient!

The windows seem to be fine. However, my driver side door doesn't shut right anymore. I called…read morethem, and they said they would come look at it. They came over. They said it was close enough, and they were going to leave it that way. Wait what? Is the windshield close enough as well?

Great service. Same day replacement. One hour and It was done and I was gone. Very friendly staff.read more

Steer clear. Expensive, rude, and unprofessional. 1st time complainer, long time yelp user. I've…read morenever felt compelled to write a negative review before. The quote I received from them was 66% higher than what 2 competitors came in at. That's just the start.... When I called them for a quote on new shower glass for a bathroom remodel, I was told to send pictures by email. After 4 days, I got no reply to the email. I called them back. They said they'd answer by email. In the email reply I finally received, they didn't even read the email. I was asked what color glass and hardware I wanted. (Only this was in the original email.) In all of the emails, not once did the person leave a name. When I declined the high price, I told them it was awkward that they never gave a first name, their response was: "I do 600k a month in sales. so i guess i'm doing something right." Receipt attached

Dropped by to have a ding checked out. Jimmy was very courteous and helpful. He looked at the…read morewindshield and advised up honestly. Thank you so much!

Damaged my cowl on my 2017 BMW 540i, did a terrible replacement of my rear view mirror, and a few…read moreother issues that you can see in the photos. It took a year for them to order the part to replace my cowl, they were terrible at taking responsibility and taking their time to reach out to fix it. I called about the issues and sent pictures of everything, I was told there was no wrong doing and to handle it legally. Which I am 100% doing I prefer because the lack of accountability is totally unacceptable!

After a LOT of research and quotes from various auto glass companies around town, I'm so glad I…read morelanded on Kaizen. Super friendly service, very reasonable cost, and a high level of quality work. Fixed mechanical issues with my power windows and replaced my windshield, and in hours. Great shop, will use again.

Needed to replace a windshield that had cracked all the way across after an initial deep chip. The…read moreresponse time to my request was very quick, and they gave me both aftermarket and brand windshield estimates. We scheduled for a Saturday and everything was done very efficiently and amazing job. No leaks or issues since the replacement and I am definitely bringing all of our cars here for any glass or seal repairs.

Called at 4:40pm on a Friday afternoon to see how soon we could bring in our Yukon to have the…read morefront windows tinted. Never thought he'd say come in now! 25 minutes later we pulled straight into their clean and open bay and he got started. 30 minutes later and we were on our way! Fast, honest, great customer service and fair price. Our Yukon looks great and this will be where we take all of our future vehicles for window tinting.

I should've left this a while ago but can't help myself now. Came here to get what i thought was an…read morealarm on my jeep. what was installed was an remote start. Discovered it wasn't an alarm I questioned the owner he told me "oh those are considered alarms" and had to spend more to get what I wanted so it was kinda like a dirty way to force someone to buy, more than they intended. Also got screwed on the stereo install, it all failed a year later due to a bad install. I had it checked out by someone with over 18 years, experience. Plus they effing ruined my door panel. It can't be, repaired either. In all I lost 2200 on it plus whatever, the, door panel will cost me. DO NOT GO HERE PLEASE! Rica--do will only smile has he bends you over. Cheers!

Repairs not done right, Insurance company fought doing it right. Lights on the dash still not…read moreworking after some puke tried to steal my truck. So much for that guarantee of pre loss condition. Looks like I'll take to my mechanic and probably do a small claims suit.

Poor customer service. Very rude to clients. You just a number, not a name They don't really go…read moreabove and w

Carlo was AWESOME. He fixed our rock chips and restored our headlights. His customer service was…read moreWAY beyond expectations. DEFINITELY recommend him. Thanks Carlo :D

Carlo restored headlights on my Infiniti and 1 of our limousines. Absolutely amazed at the…read moredifference it made! He also repaired rock chips in our SUV and did an amazing job. I appreciated his professional customer service.

Thankfully, Portland is not ranked high in terms of violent crime. However, when it comes to…read moreriff-raff and car break-ins, we're in the winner's circle. Portland Glass was the second business I called, the first said they didn't have the needed window in stock. A simple call to the dealer would have yielded the solution. The person who handled our initial inquiry was patient and his follow-up was excellent. The wait time was just one day. I received the much appreciated call that they would be 1/2 hour late. The duo who arrived in a newer long van were nice, courteous and professional. That is, it wasn't a disbelieved guy in a 1980s clunker. The entire job took less than one hour. Here's a TIP: better to park the car with the broken window in your clean driveway so they can vacuum all the pieces inside and out. Unfortunately, I parked it on the street so some of the pieces fell into the wet leaves. I had to clean that up which was my bad. I highly recommend.

Update - 6 months after they replaced my windshield a large crack developed in the lower corner. I…read morehave attempted to message them twice now to just ask if it would possibly be covered under a warranty as it was just replaced 6 months ago. I also asked if not how much it would be to replace again. Nothing angry or accusatory. And I've received zero response. Very disappointing. Great, quick service. It was easy to communicate and schedule. I'm very happy that I found Portland Glass to replace my windshield!

I contacted Speedy Glass to request an online estimate for custom residential glass. They ended up…read morecalling me to say someone needed to come out to do the measurements. Great. On 3/9 a tech came out and did the measurements. He wrote everything down on what appeared to be a piece of scratch paper. I wrote down my email address for him and I was told they would email me the quote. A few days rolled by and I hadn't received anything. I ended up waiting until that Friday to call and ask if I would expect the estimate anytime soon. The gentleman said they were working on it and would have it shortly. On Monday 3/16, I had still not received anything. I ended up waiting until the following Friday, 3/20 to call again. The gentleman I spoke to said he would call me back but never got a call back. I have a pretty busy life so it's not easy to have to keep calling a business to get them to provide a service. I ended up calling again on Monday, 3/23. I told the gentleman who answered (sounded like he was working from home vs. a shop like the previous calls) that no one had gotten me an estimate and it had been over 2 weeks. He seemed genuinely apologetic that no one had gotten back to me. He located the estimate order but the tech had not entered any notes, which didn't surprise me considering he wrote them on scratch paper. I told the gentleman this was the last time I was going to call because this was my 3rd time calling. I re-verified my email address and he assured me he'd get a hold of his tech and get back to me. Today is 3/26 and I still have not heard from anyone. I will have to find another company that actually wants my business.

Fast, quality work, good communication…read more They worked with me to get the insurance claim settled before the work even started