This is not about my haircut it is about the service at the front desk. Her name is Heather. I have an auto immune disorder and I need back surgery so sometimes it is difficult to make it places. Whenever, I change my appointment, due to an illness I can't control she acts like I'm personally doing it to annoy her. I called because I couldn't make it last week because it felt like my whole body was on fire. She treated me like a 5 year old. The next time I called to move an appointment she said again? I mean she almost made me start tearing up right there but I just said, yes again. I would never wish what I go through on anyone. But maybe it would be nice it would be nice to see what it felt like to be disabled for one day! Maybe she wouldn't treat people so poorly then. read more

I visited Glance from Fargo for a bridesmaid updo on Friday, 7/5. Kaitlin created the most stunning style, achieving exactly what I wanted and helping me feel so confident. I received so many compliments! The salon itself is beautiful and inviting. I was pleased to see many familiar products and brands that I personally use, including items created by local makers. Overall, I highly recommend Glance! read more

Glance Spa & Salon - Hair Salons Near Me - Bismarck, North Dakota

I don't know where to begin with how in love I am with this salon. First experience was full leg wax and full Brazilian. (Can't really post pics of that) eager attentive greeting!!! Full walk thru of their services and building. Drink offered on arrival which is an above and beyond hospitality. No wait longer than 3 min. Shelby was the one who done my wax she was very thorough and professional. Heather was who created me at the door her personality set the vibe for the experience before even starting. Post wax they finish off the experience with a thank you for choosing Glance first wax gift. WOW just WOW! Then I discussed with Heather and Shelby about my horrible experience at Ulta with my hair which was silver and they got me in the next day and fixed my hair that wasn't done correctly and made me feel confident about me again. I travel for work but anyone within a 2 hour radius should go here they do everything! I can't wait to try their nail services and they are team oriented theres no waiting or rushing but definitely the leave you with the feeling of being a priority! Will return and recommended every chance i get! Thank you again and Juila I believe was the other lady who assisted. read more

Glance Spa & Salon - Blonde yellow hair when I was suppose to be silver done at local Bismarck Ulta - Hair Salons Near Me - Bismarck, North Dakota

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This is a upscale, full salon and spa. It's nicely appointed with the spa in the back having a bit more privacy. They offer everything a full salon and spa would with hair, nails, skin (wax and skin care), massage and more. While they offer kid's cuts, it doesn't seem a great place for children. They decor isn't geared toward families and I don't think they don't have a daycare or even a play area for kids if you have yours with you during an appointment. The salon offers tea, coffee and water if you happen to arrive early. I predominantly use their waxing services and they are probably the best salon in Bismarck for waxing after trying most (if not all) of the upscale spa/salons. I recommend Laura for body waxing if she is available. I also once used their hair color and cutting services and while I wasn't impressed, I think it was more that my stylist wasn't as experienced as I would have liked. I've heard other people recommend this place for cut and coloring and by the looks of the before/after makeovers posted on the wall, they can really do a quality transformation. So I would ask for a specific stylist recommendation if someone says Glance is fabulous. The main drawback is that the services can be expensive (Think Big City Prices), but then Bismarck is a town where you get what you pay for. Parking can also be a problem if the salon is in full swing as the salon is without dedicated parking and the downtown street parking is 90 minutes only. I understand that the salon will pay your ticket if you get one while as a patron of the salon, but I haven't had to partake of this yet so I can't attest to whether this is modus operandi. I also haven't personally had a problem with tight scheduling but I've heard others say that prime time (weekday evenings/weekends) can be a problem, particularly during the winter. read more

Can not even begin to tell you how wonderful a pedicure feels here. They really help you relax and feel comfortable. I swear Matt can do it all. He did my pedicure the first time I went in and will be doing my hair next time. I have a few friends that go to him and if you have curls and need to fix them/figure them out HE is the man to see. He makes you look and feel fabulous. Can't wait to get my locks under control! read more

Glance does everything well--manicures, pedicures, massages, hair cuts, color! Beautiful salon with great skill and service. It's always a treat when I get to come here! read more

I've since been back twice, with my 3rd return appointment scheduled for today. I've had another fantastic pedicure, complete with a small tray of nuts to nibble on, and mimosas (it was Saturday morning, nice classy touch!). I had a couples massage, and Jennifer was fabulous. My boyfriend was also impressed with his masseuse, Ron. Tonight I'm getting my hair cut there and hope the great service and experiences continue! read more

I was not happy with my color treatment I had there.. I asked for blonde with some low lights and what I got is grey with purple low lights.. They redid it twice and I ended up having to just get a refund.. Now I don't know what I'm going to do with my hair.. Thank God it's winter cause I'm going have to wear hats to cover it up. Not what I had in mind that's for sure!! By the way I showed Andrea "the owner" a picture of my natural hair color because I wanted it to look more like that and she insulted it... Besides the incompetents of doing hair color right they are VERY rude!! read more

This is my go-to place for manis, pedis, and massages. (Sorry, I already have a hair person at another place, but if she ever dies, I will definitely go to Glance.) Always friendly service. I'm greeted right away and offered something to drink. I'm always completely satisfied with the services. I'm rocking a great set of shellac right now, and it's been two weeks since my mani - it's that good! My only complaint is lack of decent parking, since it's downtown. read more

I've been looking for a "go-to" salon in Bismarck and decided to try Glance after reading reviews of it being "upscale", friendly, and offering beverages to customers (that's always a nice perk). Well, my experience was not as great as the other reviewers. I walked in to make my appointment and check out the place, they didn't look overly busy. I greeted the brunette girl at the desk as she was too busy on her cell to look up and greet me. She seemed more interested in whatever she was doing on her phone than making my appointment. I also asked about some of the spa services offered because I wanted to buy a giftcard for my best friend. The girl just said she didn't know anything about the spa services and kept playing on her phone. I asked her if there was anyone else that might know about the spa services and she looked annoyed as she asked a blonde girl with a (birdcage?) tattoo on her arm, but she didn't know anything either. I left without buying a giftcard or making an appointment. I went in with my friend the next week who regularly goes here. She was treated MUCH better than I was treated. I don't know if it has to do with the fact that my friend is white and I'm not, or maybe I just went in on a bad day, or maybe that they don't care about getting new customers and only treat their regulars with proper service. Anyhow, my first impression of this place was rather disappointing and I found the girl at the front desk very unprofessional. She could use some customer service training. I plan on going back for another visit just in case I may have went in on a bad day, although that should not be an excuse for any business to give bad service. But maybe it will be better next time. read more

I am not happy with this salon at all!!! They are not trained enough to be charging half my rent for a hair service. I will never go back. I had to go somewhere else and have it fixed because Roger melted the bottom half of my hair. DO NOT GO HERE! read more

Love glance it is very professional . I agree with previous review Brandee Anderson is amazing she does amazing cuts and you alway look amazing after being in her chair read more

This was my first time to go to a spa or have a massage or anything along these lines. I made an appointment for an essential facial, 60 minute massage, manicure, and a pedicure. Yes it was a bit pricy for me, but overall completely worth it. Britney gave me my facial and she did an excellent job of making me comfortable and relaxed. When I asked about the products she was using she was very knowledgeable and if she didn't know something, she found out for me. Next was my massage. Ashley was the one that gave me my first massage. She was really friendly and the atmosphere of the room was so relaxing. Very professional. After I was finished with the massage, another Britney did my manicure and my pedicure. I wasn't sure of what I wanted to do for my toenails so I told her to pick the colors and design, let her creativity flow. She picked a really pretty fushia/purple and put glitter on the base of my toenails. The employee working next to her explained the differences of the types of nail polish they offered, while Britney went to get more supplies. I liked that all throughout my experience no one pushed me to buy products or other services. They offered them and explained what they were and how much they cost but no pressure. I then had French tip shellac on my fingernails. Due to their non-existent parking area, they offered to move my car when needed so I would not get a ticket. And, should I get a ticket while I was there, the owner of the company pays for it. I will always remember this experience as the best I possibly could have had. The entire staff was very friendly and professional from the moment I walked through the door to the time I left and the facility was very clean. I would definitely recommend this place to anyone asking. Any changes I would make really would have to do with the website. I suggested to the first Britney, that the services explain more of what you would receive or what you can expect with each item. I wish that they were closer for sure, but definitely worth the hour and 52 minutes drive. Thank you Glance Salon & Spa for my awesome first experience!!! read more

After driving halfway across the country, I decided to swing by Glance for a massage. SO GLAD I DID! Excellent customer service, I felt so cared for. Trista was my therapist and she was fantastic. I went in with a headache I'd had for days from being the the road and I walked out with the headache gone. So thankful. The only downside was I had to get back in the car after... read more

Very friendly place and for the quality it's a great price. They made my daughters first big girl hair cut really special for her she felt so fancy. And they didn't seem put out to style after cuts either. read more

My story starts out positively and ends in humiliation and misery. It's a big step for me to get a manicure. As a guy, I have never done that. But I had a bad habit of biting my nails and as I was approaching my tenth wedding anniversary I thought I would surprise my wife and, finally, try to beat this habit. I had emailed the salon and they responded back very quickly and wonderfully and put me in touch with their nail technician, Robyn, who was wonderful. Over the course of several months, I went to her several times and she worked magic with my nails. I was able to break my bad habit (mostly) and my nails looked better than ever. We celebrated our actual anniversary and my wife was very surprised - and pleased. Time elapsed. Several months passed and it was getting closer to a trip that I was taking my wife on for our anniversary celebrated a few months prior. With the new job I have, I can't call during the day (company policy forbids it and, besides, I am in a virtually no-cell-signal area). So, I sent some emails explaining that and asking if I could set up an appointment via email with Robin and I listed a bunch of times. No one responded. I tried to email again several days later. No one responded. I think I even tried a third time later and no one responded. So, I thought I would call. I don't get off of work until midnight. I called thinking I could at least leave a message explaining my situation in a voicemail and maybe they would then be able to check/respond to the email. I was surprised that at 12:38am in the wee hours of the morning on Wednesday, March 14 that someone actually answered the phone. I was taken aback but OK. I think there was a party going on because there was a lot of noise and loud voices in the background. A gentleman - a guy - answered the phone. I tried to explain my situation just to ask how I can make an appointment given I can't talk during the day. Would I do it now in these extreme off-hours or could someone check their email as I had sent several. After I explained all that, he just laughed and I could hear him making fun of me to the rest of the group and passed the phone off to someone else. A girl this time came to the phone and I tried to explain again my situation and again she put the phone down, but didn't hang up, and started making fun of me again to others like can you believe this guy calling this late to make an appointment. I was mortified and embarrassed. It is a big step for me to get a manicure in the first place let alone to be made fun of, let alone to be made fun of in a group. If they were closed, why did they answer the phone? If they were partying, why would they answer the phone? If they did answer the phone, why would they be so emasculating and mean? All I wanted to do was to DISCRETELY set up a manicure appointment before my anniversary trip but as I couldn't call during the day, I needed to find some other way of doing it - so I thought I would email initially (was ignored after 2-3 emails over the course of several, several days) and then call even in off-hours to at least leave a voicemail (and then had the phone answered, was passed around to several others, and made fun of.). I just couldn't believe it - what started out as a real good experience deteriorated into mortification, being ignored, and mocked. I still just can't believe it. read more

I have had 4 shellac express manicures and have liked only 1 of them. If you do go, I recommend asking for someone with ample experience doing nails. Unfortunately, I did not ask for anyone in particular; I just took what ever person came with the appointment time. According to the website, many of the staff do everything from manicures to pedicures, from cuts to colors, and even waxing. In a perfect world, they would be great at everything they do, but this is not a perfect world. I will likely never go here again because 2 of the 4 manicurists did not act professional and did not appear to care. read more

I was very excited for my first appointment at your salon. All I needed was a haircut, but what I received was the worst experience of my life. My "sylist" didn't seem to know what she was doing and kept asking me how my previous cuts were done. I'm not a professional, I don't watch the people cutting my hair. I TRUST them to know what they are doing. The result of my trip to your salon is a haircut that is too short. But not only that, I walked out with 2 different length sideburns and had to go back in. The next time I washed my hair, I also noticed that one side of my head is longer then the other. I have never cared about a bad haircut, it can always grow back. But this cut actually made me cry. I wish I could give my experince a zero star. Unfortunately, I will not be giving your salon my business again and will be sharing my excierence with anyone that will listen. read more

Laura was excellent! She was very professional and made me feel at ease. I have had waxes in big cities and this one was better and more comfortable. I thought the price was reasonable too. Great place! read more

I usually am not one to complain but I thought I would share my experience. I went in for a pregnancy massage at 38 weeks pregnant. I have to admit I had a horrible experience. The room was close to 80+ degrees and the massage table was heated. I was dripping in the sweat the whole time. The therapist did not work my low back and hips more then 3 minutes. She didn't touch my legs, ankles or feet. The majority of the massage was neck and upper back which for a pregnant women is not the main focus. I laid on my back for the second half of the massage with a little pillow to prop my side which was not very comfortable at all. The heat made me very nauseous and I was almost ready to just leave the massage early due to such discomfort. After I went home I had a horrible migraine from the neck massage given.. needed to ice and see my chiropractor. I guess my expectations of a pregnancy massage were very different. Nothing pregnancy related was massaged even though at the beginning I expressed my low back and hips were what was sore. I left hot and in pain and paid a lot for a little. Would not recommend. read more

Had the worst experience of my life! Had my hair colored by stylist Grace Woodke. She is was very un-profesional and completely inexperienced. Claimed to have 2 years of experience but I'm sure it was more like 2 weeks. I wanted a blonde/carmel color and I got a gray/green dark color!!! Was a nightmare! The salon refused to refund me and I paid $118- for partial highlights! It's not so much about the money but about the fact that my hair was a horrifical ashy gray/green color! I couldn't even go out into public because I was so embarrassed! Went through lots of tears, pain and frustration! Had my attorney contact them and they still refuse to refund my $118- So I have to take them to small claims court. And not because I want my $ back so bad but because I want to teach them a lesson. If you freaking mess up on someone's hair have the moral to at least apologize! I spoke with the owner of the salon Andrea Birst, she was unapologetic, rude and she accused me of being a thief and just trying to get my $ back! She offered to recolor my hair but I would never allow someone so rude, unapologetic from the same salon, especially being the owner to touch my hair. My hair was GREEN/GRAY! I expected to sympathy or at the very least just a sorry. Anyways, wouldn't even recommend this salon to my worst enemy. BEWARE of GRACE WOODKE and ANDREA BIRST. read more