Super disappointed with my experience here.
As far as my makeup goes, it looked nothing like the picture. I booked an artist here for Halloween makeup. I even sent her my inspiration pictures before hand and she said everything looked good. I even specifically told her what part of the look was my favorite and she said she could do it.
Long story short my makeup looked nothing close to the picture. The color was wrong, the lines were so uneven and blotchy and the part of the cheek detail that I wanted most, somehow... turned into creepy Halloween teeth. ? She had another artist start helping her, which is no big deal, but my main artist definitely didn't speak up to what the look was supposed to be.
I didn't say anything because I am also in the beauty/grooming industry and I know that the process of how you do things is not always a reflection of the out come. I am not bashing the artist for her work, although I was extremely unhappy and cried the whole way home. I looked dirty, and red when I was supposed to be orange, and was supposed to have a cute twist on jackolantern mouth and ended up with creepy teeth. (very far from a Cute pumpkin look)
Once I got home I messaged the business Instagram and said how disappointed I was and even sent pictures to prove it. However, I was left on read to no surprise.
I booked my appointment on their system Vagaro. Which then said my appointment would be unconfirmed until I sent Marianne a Venmo. Why their booking system wouldn't auto ask for one- not sure. 2 days go by since my Venmo and no emails, confirmation nothing. So I DM the business on Glamyourous saying I sent the Venmo with my appointment time included. Finally confirmed. Then the girl reaches out to confirm via text.. so now 3 platforms later I'm assuming everyone is on the same page. I even booked a Halloween makeup appointment for my boyfriend and had to repeat that whole first process.
Upon arriving on time with my BF my girl sits me down, his artist was still wrapping up her previous client (no big deal) but I do let my artist know he's here for someone else. 25 minutes go by and his artist had long been done with her previous before I turn around and have to ask why they have no said as much as a hello to the client sitting in the lobby waiting.
They then tell me they thought he cancelled and that they weren't expecting a guy (even though his vagaro profile says he's a guy) despite the confirmation email they sent him, him paying the deposit, me confirming both of our appts via Instagram.
They finally took him. His make up looked good. He leaves, I'm still being worked on when the lead artist says "how long do you think you're gonna be I want to leave" so now I'm being rushed... it was all just a literally mess. Super unprofessional, so much chaos. I never even asked for my money back, but they couldn't even acknowledge my message. It's now been 4 days, so I gave them a chance to take a few days since clearly she needed to go do whatever she was doing so bad. & still nothing.
Do not recommend if you want a dependable professional business to take care of you for an event. read more