A truly exceptional KOA experience. This team turned a stressful situation into a blessing…read more
My boyfriend and I broke down in Albuquerque on our way to Phoenix, and by pure luck we found this KOA just a few minutes away. We pulled in around midnight, exhausted and stressed, and were greeted by the kindest soul, Sandy. She listened to our situation with genuine care, checked us in with a smile, and immediately made us feel safe and supported. You can tell that Sandy loves her job and truly cares about the people who come through this park. Her kindness that night set the tone for everything that followed, and I will never forget that first interaction.
What we thought would be a one-week stay has now turned into several weeks while our truck is being repaired, and the entire KOA staff has gone above and beyond for us. When we came back to the office to break the news that our situation had gotten much worse, Kellie and Justin stepped in right away, booked us for the month, applied every discount they could, and genuinely tried to help us save money. They didn't treat us like "just another reservation" they treated us like real people going through something hard, and that level of compassion is rare.
The hiring manager has struck gold with this team. Every employee we've met has been kind, helpful, and clearly invested in keeping this park running smoothly. The property is clean, well-maintained, and feels safe. There is nightly security, the laundry room is spotless (which is NOT the norm for many RV parks), and you can tell the staff works around the clock to take care of the grounds. Our site is spacious with plenty of room between neighbors, and every person we've met here has been friendly and respectful. The views are beautiful, and we've genuinely felt at peace here, even in the middle of a really stressful life moment.
I'll be honest, I had sworn off KOAs in the past after several disappointing experiences... but this KOA changed my entire perspective. Because of Sandy, Kellie, Justin, and the rest of the team here, I will happily give KOA another chance at future stops, this is what every KOA should aim to be.
To the entire Albuquerque KOA staff: thank you, thank you, thank you. Your kindness, professionalism, and willingness to help has meant more than you know. You turned one of the worst parts of our trip into something we'll remember with gratitude.
Truly, a God-sent team.
