While I was sitting patiently in the chair waiting for my nails to be done, the nail technician began applying the color I originally requested. Before she had even finished the first nail, I politely asked if I could switch to a lighter shade. In my experience, making a simple color change at that point in the appointment has never been an issue, especially when the polish has barely been applied.
However, I was immediately told that changing the color was not an option, and my request was declined. As a first-time customer, I was extremely disappointed by the lack of flexibility and customer service. I understand that businesses have policies, but I believe reasonable requests should be handled professionally, especially when the service is still in the beginning stages. Unfortunately, this experience left a very poor first impression, and I will definitely think twice before returning. read more
