This place is a CHEAT, FAKE PRODUCTS used!! I would like to give this feedback directly to Mike (he didn't introduce himself to me, I had to ask his assistant). Let's start from the beginning, I arrive for my 1pm appointment that I booked through facebook. I arrived and Mike and his assistant look shocked. They asked if I had an appointment to do package B for $7888, and $1000 on top for olaplex. I replied yes and then filled in a form with my information. Mike then comes to me and asks if I have a hair inspiration, I showed him a picture for ash blonde hair balayage. He replies saying this is NOT part of the package deal and I have to do this different price called "galaxy package" for $7300 which only includes colouring and non of the special add ons from the original package. I said yes anyway thinking it must be more because of the colour I'm wanting.. he then proceeds to cut my hair. Honestly if trimming a bit off the end is style cutting my hair then I should just do it at home!
He then directly applied the bleach with olaplex added into the bleach on my hair. It felt warm but thought nothing of it since I have bleached and balayage my hair before. The assistant takes me to wash it off, the way she was washing my hair was like she hated me. She was stabbing her fingers into my head and doing such a rough job. This is unknown to me as I've never experienced such a rough way of washing before. She then blew dry my hair on the hottest option by pulling and tugging my hair while drying, I kept quiet thinking these people are professionals. Moving on, Mike then applied the bleach/olaplex on my hair.. this time unnoticed steam coming out of my hair at the back of my head.. I can see Mike then lifting the hair up as a way of letting the steam out? I've never had my hair steam during bleaching before so this got me worried. He left the bleach on for 30 mins again, then the assistant took me to wash my hair again roughly... during this time, Mike started checking my hair and said I needed one more bleach. He then said I need to pay $1500 more for the olaplex because the package only includes 2 olaplex. I said the facebook message told me $1000 extra for olaplex, he kept saying $1500. I said I'll show him the message and he said "that's ok". Im quite annoyed at this stage why he is saying different things to me, is he trying to cheat me of more money?? Because that's what it seems. We then proceeded into the chair again. Before he put the bleach the 3rd time I wanted to check how my hair is because bleach is so damaging. Once I touched my hair a bunch of my hair came off. Please look at the photos WARNING: this was horrible!!!! I had at least 5 handfuls of hair come off!! All just by touching it... I told Mike and he speaks Tagalog to the stylist next to him. I told the assistant I want to see their boss/manager. Both her and Mike ignore me. Then a lady (short hair) at the counter came over, and my partner (he's Filipino) heard Mike tell the lady to talk to me as the manager, and she said "I don't know what to say". She looked very nervous talking to me, I showed her the giant bunch of hair. She said, "there is no boss". What does that even mean?? Are these stylist working as self employed individuals? Mike then says he can fix it, by putting olaplex 2 on my hair. I wanted to fix this problem asap and freaking out how much hair I have lost at this point!! They started sweeping the floor so I can't see the extra hair that has fallen off.
As I watch him put the olaplex on roughly (probably because he is angry I'm complaining), I had to tell him "can you please be gentle?" I am beyond frustrated at this point. I have been in this "salon" for 4.5 hours at this point. The olaplex took 20mins then the assistant took me to go wash it off. Came back to the chair.. once again MASS AMOUNTS of hair started coming off my head... Mike the sprayed olaplex 1, and put olaplex 2 on. I DON'T THINK THEY USE REAL OLAPLEX here!!! Real olaplex helps prevent damage NOT CAUSE DAMAGE!!! By this time it is 6pm! I didn't know what to do, I wanted to give this one more try. During the washing off, Mike says to me he will start putting colour on after the wash with no bleaching. I asked if there's ammonia in the dye, he said yes. When I got back to the chair for the LAST time, I had to towel dry my own hair because the assistant walked off leaving me with dripping wet hair on the chair. I touched my hair and another bunch fell off. I HAVE HAD ENOUGH. I told Mike I don't want to do anything else here, no colour because it'll damage it even more if I have any hair left. Mike walked off muttering tagalog and the short hair lady came over. She asked me what's wrong ? Haha!!!! What's wrong? I'm going bald because of what was put into my hair!!! I told her I am extremely unhappy, she understood but asked me if they should dry my hair for me, I said no because heat will damage it further. I WALKED OUT. This place is DISGUSTING! no apology, read more