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Santa Ana, CA

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Glads Lashes

5.0 (1 review)
Open • 8:00 am - 6:00 pm
Updated 1 month ago

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Santa Ana Nails & Spa

Santa Ana Nails & Spa

4.5(64 reviews)
1.4 mi
•$$

Super CLEAN! I love coming here and have been a customer for for years. They have a new owner and…read moreshe is very hospitable and always remembers my name. It's the details that matter. I always ask for Mimi she gives a great pedicure but all of the girls are great. June did my pedicare yesterday and it looks great.

I'm honestly so upset writing this, but people should know what to expect here…read more I've been coming to this nail shop for a while and usually see Katelyn, who I absolutely love. Unfortunately, she wasn't available today, so I was assigned to someone else. I went in with a very simple plan: remove my current gel builder set and get a basic manicure with cuticle cleanup. I was very clear that I'm coming back in two weeks (for my baby shower, which I mentioned multiple times) to get a fresh gel builder set with Katelyn. Today, I was completely fine leaving with bare, natural nails. During the service, the nail tech asked if I wanted a clear coat. I said sure. Then she mentioned she would apply a thin layer of gel builder "just to keep my nails strong" until I come back. The way it was presented sounded like a small courtesy, not an added service--so at no point did I think I was agreeing to an extra $50 charge. I get to the register and my total is $70. $20 for a manicure... and $50 for gel builder. I was completely blindsided. If I had known I was being charged for gel builder, why would I agree to a THIN, clear layer with no color? That makes zero sense, especially when I specifically said I'd be coming back for a full set in two weeks. I felt genuinely misled. When I questioned it, I was told it was because the tech applied gel builder. I explained that I had clearly asked for just a manicure before being seated, and no one mentioned any additional costs at any point. They apologized and took off $20 plus 15%, but I still ended up paying $50 for something I didn't ask for and didn't want. At that point, I felt so uncomfortable and frustrated that I just paid and left. But honestly, the damage was done. This completely ruined my trust. Why would I come back in two weeks (or ever) when I've basically already paid for a service I didn't even want? I'm really disappointed because I loved coming here and it's so close to home, but the lack of transparency and communication today was unacceptable. Please be very careful and ask about every single charge before agreeing to anything here. Better yet, just don't come here at all.

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Santa Ana Nails & Spa
Santa Ana Nails & Spa
Santa Ana Nails & Spa

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Glads Lashes - eyelashservice - Updated October 2026

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