Very bad experience…read more I bought a handbag. After weeks, the strap broke because of a defective sewing job We immediately called them. We spoke to the lady that's worked there for many years and she said bring it in. We met her because she suggested the bag for purchase I told her we could not come in for a couple months, but I wanted to go on record telling her about it and then it failed very soon. was unusable. She was annoyed, but said to come back when we could, and they would give us a refund. We recently attempted to return it. man who we believe is the manager immediately went on the offensive He agreed that the bag was made defectively. He would do nothing without a receipt. I asked him to look for our receipt in his records. He admitted that they save all receipts, but said it was too much trouble to try to find it; but expected us to have the receipt. Only a 1 way policy. He also admitted that he was the one that sold us the bag For us, it was a buyer beware shop. As an example, they apparently charge different people different . When making the purchase we on the price least our loss was reduced a little. If you do decide to visit the store, it's a good idea to bargain with to save money. At least what I could see they will come off the retail price they try to charge.

Love the smell when you walk into this shop! Handmade leather belts, customized with an incredible…read moreselection of basic to fancy leathers. They helped me with a concho belt and it came out perfect!

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

Dropped off a beloved purse with a strap mangled by my puppy. The owner was very knowledgeable and…read moreprecise with measurements. Reasonably priced and promised only a week wait. The shop has early weekend hours which made it nice to check off Saturday errands before and after pick-up. The quality of work was outstanding. My husband had no idea which was the previously ruined strap! Thank you for the service and quality. Highly recommend.

The best customer service! Great attention to detail and where we go to get all our patches made…read moreand sewn on! No reason to go anywhere else! Dent

Never had issues, sweet people. Kinda pricey but worth the price for the leather not cheapread more

I love their money clips. Everythings made very well.I thought they closed but I happily found them…read moreagain.

Very cute place to find quality western goods; from fancy pocket knives to jewelry to a carrying…read morebag for your boots.

A well-run business where I can always count on getting excellent help for my leather projects…read more Their selection of leather and tools are usually just what I need and the prices are reasonable for the quality. I really enjoy this local store.

I just popped in to get some information on recoloring a sofa. The guy was super nice, helpful and…read morefull of great information.

They Bought two bags off me, they accepted my walk-in without no appointment (I think it's before…read more1pm for walk ins) Jamie was super helpful, quick, honest and handle the bags with great care. Fair value offers and same day payout. Jamie was awesome. Thank you thank you.

I came into Luv Luxe with questions about potentially reselling several of my authentic designer…read moreitems, including Christian Louboutin, Gucci, and Louis Vuitton pieces, many of which I have kept with their original boxes, dust covers, and receipts. Unfortunately, my experience was incredibly disappointing. The young woman with short hair working on Friday, August 7 was dismissive, uninterested, and came across as extremely condescending when I simply tried to ask questions about their resale process. What bothered me most was the feeling that I was being judged based on how I was dressed or how I looked when I walked through the door. Never judge a book by its cover. In a luxury resale business, every person who walks in should be treated with courtesy and respect, regardless of whether they arrive dressed head to toe in designer labels. I wasn't asking for special treatment. I was a potential customer with legitimate high-end merchandise who wanted information about doing business with this store. Instead, I left feeling as though my questions were an inconvenience. Customer service matters, especially in a business built around people trusting you with expensive personal belongings. Based on the way I was treated, I would not feel comfortable consigning or selling my designer collection here, and unfortunately I cannot recommend this business. Did I have to dress up, park my Audi E Tron in front of the store and put on all of my diamonds to get the service or even be acknowledged walking through the door?

This is an amazing company. I love their people and their products. Olivia is awesome for dealing…read morew/ my long emails and they are truly the kind of company that I don't mind spending large amounts of money with. They're getting big but they still have a small business feel that makes customers feel valued.

Terribly unprofessional management that resorts to ad hominem attacks when you criticize them…read morepublicly. Products are overpriced. Quality is lacking. Very rudimentary designs. Unfinished edges, very rough. You can find much better leather goods at this price point

I am extremely disappointed with the customer service I received from Gucci at the Scottsdale…read morelocation in Phoenix AZ on August 6, 2026, at approximately 1:45 p.m. I was told that my belt would be exchanged for a larger size, but the exchange was never completed as promised. When I contacted the store for assistance, the associate was rude, dismissive, and ultimately hung up on me. This behavior is completely unacceptable, especially from a luxury brand with Gucci's reputation and prices. It is incredible that a company of this caliber does not stand behind its customers or honor the commitments made by its employees. Frankly, I would expect better service. I got better service at a 99-cent store. Gucci should invest more of the money it charges customers into properly training its staff in professionalism, communication, and customer care. I expect Gucci to address this incident, explain why the promised exchange was not completed, and provide a prompt resolution. This experience has seriously damaged my confidence in the brand.

I'm not sure why all the one star reviews, but my experience was great. I walked in and was greeted…read moreby an associate, Juan. I asked for the belts and was directed where to go. Juan helped find my proper size. He also advised if I later on need the size adjusted and made smaller, they offer that service. That is great to know.

Beautiful boots, great specials and excellent customer service. If they don't offer the brand or…read morestyle you want, they will get it for you. I buy most of my boots from them now.

Listen, when I say wonderful customer service, perfect timing and incredible quality. I brought my…read moredaughter a pair of boots in the store but my boots had to be ordered since I was blessed with a big foot. The boot company (Double D Ranch) were able to do a custom 12 boot. This was a birthday present to myself and just got here a day after my birthday and I could not be more pleased. They have such a great selection of boots for the rest of you small feet people lol. Thank you so much

Lynn did an amazing job answering our questions and helping us select pieces that would work well…read morein our home. She also explained the quality of Arizona leather and that it is made here in the USA. I am a consumer that really appreciates that. We just received our furniture and I want to say everything about it is top notch. I can see why they get a lot of repeat customers. From the moment we entered the business to the delivery of our furniture I couldn't be happier.

There was a manufacturer issue with 1 our chair, Lynn was on top of the process. She pro actively…read moreorder a spare part for us if the part fails . We appreciate Lynn's attention to details. 5 star service for sure. John & Nancy Allen