I have bought medical things from here for quite a few years. In the past the service was kind of…read moreon the hateful side. Seemed like they were not interested in helping you if you were not purchasing a high dollar item. Today I had a sales person I believe her name was Melinda W she was the first kind clerk I have had help me in there with kindness and a professional attitude. She was not pushy and tried hard to get me what I wanted. I was surprise since in the past the service was so negative and unkind. I hope they have changed their service to a "nice helpful kind" of service. Melinda was very sweet and I hope she is there when I go back again. Thank you Melinda for the great professional service.

Hocks recently opened an expanded version of their medical supply store. This new store is also…read morethe site of their online warehouse. I have no business or need to go there, except for one reason; my sister can only find a particular sensitive skin cleanser that she insists on for her children through them and because she does not want to pay shipping charges. So being the kind person that I am, once a year, I go to Hocks to pick up a years supply of this cleanser for her. She makes all the arrangements, I just do as I am told. I had no idea that they had opened up a new store. The new one has every possible apparatus, etc that you can imagine using for at-home use while recovering from surgery, etc. The clerk working could not find my order. I was annoyed to death. Apparently, no instructions were left for the staff, and whoever handled my sister's order was not available and could not be reached. I was told that the store and the website were separate entities though they were housed in the same building. The clerk had no idea where to find my order. Driving 30 minutes out of our way did not make me happy nor did it please my already irritated husband. An hour later, after already passing the Indiana border, the clerk calls to tell me that she located my order and did I want to come back and pick it up? Sure, how about sending it to me and waiving the shipping fees? No way in hell would I double back. Lucky for my sister she agreed.

Terina was extremely helpful getting a medical supply for my father. She went above and beyond…read more Everyone was super friendly and helpful. I highly recommend this place.

Bought a new chairlift from them. In the first two years I spent $1600 in repairs. After 5 service…read morecalls at $385 each they sent a repairman who solved the problem. When I tried talking to Med Mart about the problem they were very rude.

My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

I needed updated CPAP equipment. The phone receptionist was rude, unprofessional and just nasty to…read moreeven have a conversation with. I asked a question and she responded as if I was stupid. I needed my supplies and due to billing issues, I had to use this supplier. Once I went to the office, I anticipated C19 protocol, which consisted of a sign on the door with a phone number. I called the number and there were many options to choose from. I just wanted to be let in for my appointment. The woman who assisted me was fine. She was pleasant and seemed well informed about the different options available. Unfortunately I was sent home with the wrong equipment! I had to make another phone call to Miss Congeniality to inform them of the error in the supplies. Again she was just ugly!! If I didn't have to use this company for my supplies, I would have never even made the first appointment.

people are very hateful when you call if they answer at all.If you have a question about your bill…read moreyou can for get about talking to someone.

I have very bad sleep apnea - live in Springfield, Ohio, and think I have a good doctor...I badly…read moreneeded replacement equipment for my device that had been bought at Mercy Medical. They received all the paper work from my doctor (some hand delivered) they needed but then said I was in the middle of a big stack of other orders and only after over a month called me...LOL...Sorry but by then I already took my problem to another store....I could have died waiting on this badly run place....If you need equipment I suggest another equipment store,,,,

I had an order sent tho this company from my sleep DR. for CPAP machine and accessories on Nov. 9,…read more2018. I followed up on the same afternoon and spoke with a lady at Mercy Home Medical Equipment and she stated that the paperwork was there and someone would get back with me. On Nov. 19, I called again and asked about the status of the order. This was a different lady and she said she just saw my paperwork on the 17th. She needed from me an updated order, (I guess the Nov. 9, 2018 order wasn't recent enough) and a face to face meeting and by the way your insurance is out of network. I told her that my paperwork laid in their office way too long, I wasn't going to pay out of network fees to them and not to pursue it because I will be going elsewhere..

Very kind staff, Lora is so awesome, and caring. There's a reason why they are known as the "diaper…read moreladies" very knowledgeable, and amazing diapeeess. Plus if you have any other medical needs, they have you covered pretty much. Thank you for being an awesome store.

knowlegable , compassionate , honest and fair . awesome!read more

Our family has been doing business with JANZ MEDICAL SUPPLY , formerly Mullaney's, for many years…read more They have helped us with several medical needs for my special needs son and my mother. The staff is very friendly and helpful, especially Susan! I can't say enough good things about the company and I highly recommend their service! Review written by Jon Nickol

Investigated the possible purchase of a senior mobility scooter. Theresa was most helpful. She…read morewas very knowledgeable and helpful. Without obligation she is checking to see if the scooter will be covered by Medicare. The prices of the scooters were very reasonable. Only 3 were available for tests driving. The brand was Golden a high quality scooter. Especially known for their comfort. We have a van fitted with a lift. Theresa was very helpful in measuring the scooters and van to see if the scooter will work in the van. Thank you Theresa for a positive experience.

They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

I have to write this because each time I have contact with the Lewis Center OhioHealth Home Medical…read moreEquipment office; everyone I have come in contact with there from the front desk to the Respiratory Therapists and even on the phone with reordering have been extremely helpful. They have been prompt with getting my order of CPAP supplies to me and have been able to answer any of my questions on the phone when needed. One Person in particular went above and beyond by actually going back to the warehouse to make sure they had a particular item in stock (only had one) and brought it up front to pack it! Now that is customer service! Thank You!

I went to the emergency room for severe vertigo. They took blood and said I was dehydrated and…read moreadmitted me but never gave me fluids.