The pizza was delicious, and the salad was much bigger than expected and absolutely amazing. On top of the great food, the excellent service made the entire experience even better. read more

One of the best experiences I have ever had. The bacon barbecue chicken was amazing and has made me a fan of this one when I usually stick only to normal versions. read more

Hello, I am writing to formally complain about an extremely disappointing dining experience my family and I had at the Giordano's location at 253 Genesis Way, North Aurora, IL 60542. I normally don't take the time to write complaints, but this experience was so bad that I feel someone at the corporate level needs to know exactly what happened. We went to Giordano's expecting to have a good family meal. We ordered a 10-inch pizza split half veggie and half plain cheese. It was a very simple order, but what we received was completely wrong. The pizza came out with vegetables across essentially the entire pizza. There was only one piece that appeared to be plain cheese, but even that piece still had mushrooms on it, which we had to physically pick off. My son was really hungry, and he was looking forward to eating his food. Unfortunately, because the vegetables were all over the pizza, he couldn't eat it. He ended up not eating his food at all. Nobody in our group was able to eat the meal except for me, and I only ate one piece. The rest of the pizza was essentially a complete waste. What made the situation even worse was the customer service. There were two employees working behind the counter, and they appeared to be focused on the computer and their phones instead of paying attention to customers. We were standing there trying to get someone's attention because there was a problem with our food, and we couldn't get any real assistance. We weren't looking to cause a scene or be difficult. We simply wanted someone to acknowledge that our order was wrong and help us resolve the problem. We tried to complain while we were still there, but we were basically getting no attention and no help. That was extremely frustrating. Mistakes happen. I completely understand that. What matters is how a restaurant handles a mistake when a customer brings it to their attention. Unfortunately, in our case, the food was wrong, the pizza was horrible, my son couldn't eat his meal, and when we tried to get help, we felt completely ignored. This was honestly a disaster and one of the worst dining experiences we've ever had. We paid for a meal expecting to sit down and enjoy it as a family. Instead, my son left hungry, I only ate one piece, and essentially the entire meal went to waste. I also want to point out that Giordano's is a well-known Chicago pizza brand. We chose Giordano's because we expected a certain level of quality and customer service. What we experienced at the North Aurora location was nowhere near what I would expect from a company with Giordano's reputation. I have pictures of the pizza and what we received, and I can provide those along with our receipt and any other information you need. The pictures clearly show the issue with the pizza. I am asking that this complaint be forwarded to the appropriate manager, franchise owner/operator, or corporate representative responsible for the North Aurora location. I would appreciate a response explaining how this situation is going to be addressed. At a minimum, I believe we deserve a sincere apology and a full refund for the meal, considering that virtually none of us were able to eat what we paid for. I also believe the customer-service issue needs to be addressed with the employees working that day. Customers should not have to stand at the counter trying repeatedly to get someone's attention when there is a problem with their food. Again, I'm not complaining simply because a pizza was made incorrectly. The bigger issue is that my family paid for a meal, my son was left hungry, almost nobody ate anything, and when we tried to get help, we felt completely ignored. That is unacceptable customer service. Please let me know where I can send the photographs and receipt. I would like someone in management to see exactly what we received and understand why we are so disappointed. I hope Giordano's takes this seriously and makes this right. Thank you, and I look forward to hearing from someone who can actually address this situation. Sincerely, Alex Benitez read more

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Food was typical Giordanos quality so I loved that. Unfortunately, even though I ordered food at 3:11 for 6:30 pickup they completely mismanaged their orders before the Bears playoff game. Everyone was waiting more than 15 minutes for their food. People came in complaining that they had ordered food 35 minutes beforehand and still had to wait. The pizza literally came out 58 minutes late, nearly 4 hours after I ordered. The front desk kid was amazing at fending off the customers but the back of house is a mess! When I spoke to the manager all I got was excuses. He should have acknowledged that they screwed up and comped us something. I would guess that this location won't last long with leadership like this. read more

Giordano's - Deep dish spinach - Pizza Near Me - North Aurora, Illinois

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Major let down , this used to be our new favorite to go pizza place for tavern style until now. I typically order pick up but decided to try delivery for the first time , bad choice. I ordered 2 pizzas when I got the ordered delivered I only received partial order which was handed over to my son and before I could confirm the driver was gone! The pizza I got delivered was a lil extra burnt when I called in was told delivery was not aware he still had the other pizza 20 min later he dropped off my 2nd pizza "cold" Let's be clear our orders are always typically 100$. I called spoke to a manager which basically told me she couldn't do anything to compensate unless I wanted to bring back the pizzas so they could remake them! Smh I told her I was calling to let it be known for the price 1 is paying for 2 pizzas and for neither to be acceptable is crazy! Needless to say we will not be giving our money to this location again read more

Love it! Didn't know they were near us! Wings were great, tavern pizza was great! Ours was a delivered order. We'll be back (Last week 8/28) (This week 8/28) We ordered 2 traditional wings, spaghetti, lasagne, cup of soup, which added up to $81 on order on line. Also ordered a 10" small deep dish special $25.65 and wanted to order a 12" GF Meat & more meat $23.45 but couldn't find the GF option, had to call in the order. I asked the total, which she told me was $159.00. After ordering, I thought about the total. It seemed high. I called back and asked how they got to that number, she said: on each pizza, each ingredient was $3.50 additional... I asked what is the price thats on the pizza $23.45 & $25.65, and was told pizza price starts there. Food was very good, but don't order pizza's there! This was a MANAGER that I spoke with. read more

I would suspect that this Pizza place will not last long. Owner answered the phone and took the order and was not pleasant from the start. When picking up the order I asked who answered the phone and took the order worker said it was the owner. I mention to him how rude he was he apologized for him. Owner needs to learn how to talk to his customers. When I got there to pick up the order. I see that if you order a large pizza, you get a Free Large salad on Wednesday night. I then asked about it, Worker then asked the owner about it, and he said that I didn't mention it when placing the phone order so that I wasn't eligible to get the free salad. What happened to make the customer happy? What poor service! I will not be ordering from this place anymore! read more

The crust was crumbly. Almost like they accidentally gave us gluten free or something. We had the same pizza last week and was sooooo good. We were excited to finally find a place in north aurora we can go to weekly. Also we ordered an XL and they gave us an L. They didn't charge us for an XL so it's fine. It's so disappointing because north aurora doesn't have any good pizza places. My kids didn't even eat but 1 piece of this because the crust is so bad. read more

Giordano's - If you look closely you can tell this crust is crumbly and kinda thick . Just bad. - Pizza Near Me - North Aurora, Illinois

Great knowledgeable and friendly service, tasty deep dish meat and more meat! We are from NYC so we call Chicago style pizza "lasagna on crust" yet it's good! read more

Good food and service! Nice quiet atmosphere. Nice for our family of 5 passing through.

Pizza was delicious, Kris was a sweetheart! Loved the experience. Best New addition to our neighborhood. Try it!

Food service everything Great! Had a large thin crust pizza extra cheese which was very creamy. Pepperoni was great. Kris was wonderful! read more

Great tasting & quality pizza and friendly staff! Will definitely be coming back for some more delicious food.

Great location when going to the outlet mall. Excellent pizza! Good service. We will be back!

I really wish I had read the reviews--especially the honest ones that remain after others appear to have been deleted--before visiting the North Aurora location. While I was there, the manager charged a Black woman with a party of six an automatic 20% gratuity, citing restaurant policy. Shortly afterward, I (a white woman) came in with a party of six and was charged 18%. The automatic gratuity itself is questionable, since this is not a traditional full-service restaurant: customers order at the counter, there is no server, drinks are neither brought to the table nor refilled, and the food is carried out from a kitchen about 10 feet away. The other patron approached me to ask what gratuity percentage I had been charged. That is how we realized we had been charged differently for parties of the same size. She told me she planned to raise the issue with the manager, Kris H., who had rung up both of our orders. After packing up my food, I went to the restroom. When I came out, the other patron told me that the manager had acknowledged the discrepancy and charged my card an additional amount to bring my gratuity up to 20%, without speaking to me or asking for my permission. When she questioned how he could charge my card without consulting me, he reportedly said it was not a problem because he still had my card on file. The manager then came over, apologized, and handed me a new receipt confirming that he had charged my card again after the original transaction. I find it deeply concerning that my card was charged an additional amount without my authorization. The inconsistent treatment of two customers also raises serious concerns about racial bias. read more

New to Aurora so I wanted to get some good food, one of my neighbors recommended a place nearby so we went. It was fairly busy but the hostess made sure to check on all the tables while politely and quickly take our order. The food was AMAZING, I'm not much of a salad girl but I had the Caesar side salad and my friend had the garlic bread, both were soo good. The salads dressing was perfectly made and very flavorful, overall delicious, and as we were gossiping most of the time the garlic bread did end up getting a bit cold, the Hostess offered to warm it back up without prompt, love the service but even better food. read more

Came here with my family of sevens. We ordered two deep dish. Great food, great service.

Has a great lunch at giordano's! Pizza is always great and they took good care of us. Be sure to check it out!

A different twist on an old favorite. Easy to do with deals and app. Most try at least once.

On 12-27-25 my husband went online to place an order. The website allows you to make any specific changes in the comments section. He requested 1/2 of the pizza without onions & mushrooms. He gets back home and the pizza has all ingredients on the whole pizza. He calls to talk to the manager who then tells him the comments does NOT TRANSLATE any changes to the kitchen. Manager Jose ask him to bring the pizza back and he wouldn't MAKE another one because it's not their fault. My husband explained to him they have an issue with their software. Manager Jose still didn't understand that it's on the restaurant. Then my husband said can my family just eat this one and he would come back and get a sausage and green peppers so we would not have to wait on another pizza. Mr. Jose was very argumentative and would not do it. He then went on to say that it's the company policy that they could do that. We strongly do NOT recommend this location in North Aurora. read more

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Great tavern style pizza! Places to sit indoors and outside. The service was great and everyone working there was super attentive and nice.

Delicious pizza, good service would definitely return. Salad was also tasty. Good place to stop by.

Highly recommend! Deep dish was fantastic, and the crust wasn't too heavy! The service was great and on time! The host/ waiter was kind and was very patient with my indecisive order! Highly recommend for a date night, family time, or just a random day wanting yummy food! read more

While the pizza was good, the dine-in experience was not so good. My comparison is the location in Oswego. No table service, no ice in cups, no soda fountain or free refills. NO free water!!! The bill was $30 higher than the other location for the same order. I recommend take out only here and avoid the dine-in. They also do not accept rewards for Giordanos. The service was friendly. We will not be dining in here again. read more

Love the new location in North Aurora. Spinach pizza is tasty with fresh ingredients. Size of small pizza easily feeds 2 read more

Food was somewhat okay seems like everyone that walks in on this place had an issue about orders not being done on time since they ordered several hours before , I can understand sometimes you get a little Behind since there is quite some traffic but even My thin crust regular pizza for one person took 1 hour and 25 minutes , upper management need to do way better than that not even want to think about coming back to this place. read more

Last week, we called and paid ahead, because we were going to watch a movie. We budgeted enough time to sit down, then eat, and finally to drive to the movie theater. 1) when we arrived we had to wait an extra 30 minutes for our order. 2) when our order arrived, the order was in a to go box, instead of dining in. 3) we found hair. We were promised 30% discount for the inconvenience. 3) ultimately, we were given 15% off instead of the full promised 30%. 4) we decided on another movie. Then requested some paper plates. But offered two napkins. 5) the manager was obviously the manager because he consistently chastised the employees for offering good customer service with angry customers. This included us. We will not return to this location. read more

Ordered from their website at 5:40pm. 7:30pm came around and still no delivery. Decided to call. Number didnt work. At 8pm I drove to the store. Apparently their website doesnt communicate with their store and they never got my order, but charged my card for the ~$75 order with delivery fees and tip. The lady at the desk said she couldnt refund my money and i had to contact corporate. Its been 3 days and corporate still hasnt responded. Overall awful experience. I hope someone can make this right. read more

Sal, the owner treats his employees terribly and does not respect them. Sal parks in the handicapped parking spot without a parking slip. Takes advantage and embarrasses employees daily. Sal was constantly late on employee paychecks. Would not recommended this restaurant to anyone. read more

Great pizza place. Worth wait if never had tried the Chicago style pizza before. Friendly staff.

We called on 12/22 to place an order for pick up on Xmas Eve. As the order was being placed, we were told that it was unusual to place the order ahead of time but they would do it anyway - thought this was odd - but went along. Order was paid for and pick up date of 12/24 and time was confirmed several times during call. Later during the evening of 12/22, the restaurant called to say our order was ready for pick up and the caller was the same person we spoke with to place the order. We kindly reminded the caller of our discussion earlier and the pick up date and time. They seemed puzzled and then abruptly hung up. A few minutes later, the same person called back to say the order would be ready on 12/24. Again, very odd. On 12/24, we called the restaurant to confirm the order and pick up time. The caller acknowledged there was an "issue" with the order and placed the call in hold for 5 minutes to check on the order. This was a different person who confirmed the order would be ready at the pick up time. Upon picking up the order, it was quickly evident the food was not fresh and rather refrigerated / frozen after it was wrongly prepared two days prior. Cucumbers in salad were brown, lettuce was wilted and moist. Lasagna was tasteless and had a consistency of soup. Garlic bread was a rock. Understand all new places have to work out the kinks but the service and food yield zero stars. Unfortunate this place is masquerading as Giordano's because it is very clearly not. read more