In all my years in the medical field, as an ultrasound tech and a patient I have NEVER had such a miserable experience. The one and only good thing I can say is I was able to make an appt very easily. Thats where it all ends. I received a voice mail yesterday morning at 11:15 saying that I had till noon to confirm my appt or I would be removed from the schedule. What if that was my home number and I was at work? I arrived for my 3pm appt today and I was unable to get in any door of the building. Since I was essentially locked out I called the office and nobody answered. (4 times) The doors were sensor equipped so my husband pried them open with his hands. When we got in the office, 10 mins early for my appt, I was ignored by the receptionist. I took it upon myself to fill out the paper work. I started to look around and saw 3 other couples and a single woman. After waiting an entire hour with no movement I started chit chatting with people. Everyone had been waiting for HOURS. I went to the unfriendly receptionist and asked what the expected time frame was for a scan. She replied, "well usually 30 mins, but we can add 15 mins if the baby isnt cooperating and another 15 if they cant get the gender". She notified me that there were 3 people ahead of me and I could essentially be waiting for a few more hours. I explained that that was unheard of. She told me that there is only one tech because there is only 1 machine. I asked why they would book so many patients then. She said "IDK, thats not my job. Im only here on Saturdays." With this I asked for my forms and my husband and I left. I called another facility in Valley Stream, Baby Imprints, and they were amazing. About 20 mins after I left Gio Imaging I received a call from the owner, who at first was apologetic. Then he started blaming the tech stating she was slow and not as experienced as their normal tech. I told him I was unhappy and would write a negative review. His response was "who cares. 3000 pts and youre the only unhappy one". I dont believe I am the only unhappy one. It was disgraceful. The waiting room was full with complaining people. I wouldnt send my worst enemy here. Its supposed to be a fun, happy time and it was anything but. Save your money and find another place. Gio Imaging isnt worth the paper your money is printed on. read more