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    Gilmore Derek

    5.0 (2 reviews)

    Services - Gilmore Derek

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Aspen Dental - Belton, MO

    Aspen Dental - Belton, MO

    2.4(8 reviews)
    4.6 mi

    I would not recommend Aspen Dental to anyone. Corporate dentistry's doesnt work well. Each time I…read morevisited, I didn't know who was going to work on me. I want someone who puts their name on the door. My dentures kept breaking. I went through several pairs of dentures. I finally went to their office in Lee's Summit and after a few tries, finally got a pair I could work with. My partial never fit well and I just gave up wearing it.

    The back office has always been wonderful but if you refuse service at the front it doesn't help…read moreanyone. I have Tricare insurance (United Concordia) (family member) and a claim is being processed. I am being refused service, cancelled my appointment because they proceeded with processing my insurance wrong and told me I wasn't covered. After I come to my appointment. Mind you I showed up on and they attempted to send an email saying they needed a call the day prior. Tie the office manager is not qualified to be an office manager. She is attempting to charge me prior to service, which you should if I am Tricare and a participating participant. They can call to know Tricare's is processing everything and refuses to aid in the help because all she will discuss is not getting payment. She refuses to listen and is more worried about being right or feel competent instead of having an intelligent conversation. Clearly I can tell I know more about bulling and dental. All I need to clear this up is her to contact regional billing to help her understand insurance but she refuses to listen to me or call. As all she says is she wants to payment or won't discuss anything with me. They tried to fix this issue by letting me be seen but told me I had to pay ahead from now on. I don't have an unpaid balance and I need a bill if there is. I haven't received a bill yet.....? Tie refused me the regional office billing number and regionals number stating she doesn't know her boss's information. I would recommend getting someone in that office that knows how to handle said situation. Not to mention she kept stating she just got there and doesn't know what's going on. Not an excuse to learn and do better instead of refuse care or refuse to handle a situation that you are responsible for. I can tell you once I speak to regional billing they will contact tie and tell her she needs to allow me To make my appointment and they will fix this issue. She can simply call and be educated but that's not the case. She would rather refuse to listen or aid help in service. Which tells me they don't know what they're doing on the business side of the office. This really affects the efficiency and amount of problems they are now causing due to this issue. I'm on the phone right now and customer service is calling United Concordia and adjusting my account as the manager of This Aspen dental can't provide proper customer service.

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    Aspen Dental - Belton, MO
    Aspen Dental - Belton, MO
    Aspen Dental - Belton, MO

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    Gilmore Derek - dentists - Updated May 2026

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