I am totally and utterly disappointed in this office! I went in today, as an emergency patient, because I had developed an extremely sharp pain and throbbing in one of my front teeth today while at work. Called to ask if they could get me in as soon as I got off, they knowing who I was as I have been there in the past said yes to come right away and they would treat me. I showed up and went to check in, when they informed me my father (who's insurance I am on) owed a bill for HIS dental work he had done and that they would not treat me until it was paid. Now- here's the kicker.. they told me he mailed in and they received a payment for his bill YESTERDAY, but they still wouldn't see ME until his bill was paid in full. Obviously I was not happy and I am standing there clearly in pain, when they tell me- "maybe you should just go to river hills". I'm assuming because they thought I don't have money and can't afford to be in their office. I was pissed. I walked out of their office immediately (I needed to find somewhere to be seen before closing hours) and you know what? I called river hills and thankfully they got me in. (Kudos to their office btw!!) As this is happening I called my dad to tell him what had happened and so he called and was going to make a payment to them so I could be seen, and they said to him "well we don't think the dentist will see her now because she was rude to us" ARE YOU KIDDING ME?!?! Oh well. I went to river hills and I apparently have an abscess on my tooth and need a root canal... so YES I WAS IN ALOT OF PAIN! Very poor customer service to the front desk workers and even worse for the practice itself. Awful just awful!!! read more