I have been acquainted with Dr. Giles for quite a few years now and can vouch for her expertise and ability as an excellent chiropractor. I have been in a bad car accident in my early 20s (62 now) and had recurring mid-back pain until Kristin adjusted me one time 12 years ago and it has not recurred read more

I have been a patient of Dr Giles for 6 years... I've enjoyed chiropractic care for 40 years and she best doctor of chiropractics I've been too. The pressure point and adjustments are exact, especially the lower back (no lumbar roll). I always look forward to my adjustments to relieve lower back and leg pain. read more

Dr Kristin Giles is amazing in her care for her patients. She cares for your whole body and is so in tune with helping you feel your best. She has helped me through several issues and I can't say enough about her personal involvement in my care. She is really great at what she does. read more

The best decision I made during my pregnancy! Around the begging on my second trimester I started getting horrible lower back pain. I had been to Giles in the past and remembered them saying they offered prenatal chiropractic care, so I made an appointment for a consultation. Dr. Kristen you explained how chiropractic care during pregnancy would not only help my lower back pain but would help my child stay in the correct position throughout my pregnancy as well. Towards the end of my third trimester I also had a lot of pain and pressure on my pelvic bone as my daughter started to drop. Dr. Kristen was able to adjust my pelvic bone and give me back my mobility. If your pregnant and want to avoid all those aches and pains that go along with body constantly moving, I highly recommend checking out what Chiropractic care can offer you! read more

I highly recommend Giles Chiropractic care, and feel you may miss this great opportunity to further your health if you don't check out this above 5 star practice. Dr. Kristen is an interested, kind, intelligent and caring person. She is involved, and giving to the Napa community in many ways. This says a lot to me, and I admire her ability to be an amazing working mom, business owner, wife and friend to many. The office staff is patient and helpful as well. I have a crazy schedule, or I should say a crazy schedule has me, and the front office has worked with me to book my appointments around this, with a smile and understanding. I sincerely appreciate this. Kristen gave me a complete exam, was able to diagnose issues immediately, confirm her findings in minutes with x-rays. She also answered any questions I had in a manner I could understand, keeping in mind my limited study in the field she is an expert in. She went right to solutions and how to help me get to feeling better, not only better, but healthy without being preachy. I notice when I lay on her table, she goes right to the problem areas by just looking at the way I am presenting. Her treatment is spot on and I have improved in measurable ways in pain level and posture. Here is where Kristen goes from great to exceptional. My husband suffers from a very complex movement disorder diagnosed as "Cervical Dystonia". The diagnosis of Cervical Dystonia is vague to say the least, and made on the basis of described symptoms. This diagnosis has been made by reviewed top neurologists, that have NOTHING to offer other than to try to mask symptoms with medication and literally "kill" the muscles to stop the movement, or do a "deep brain surgery" to dig around in your head (I'm serious) to TRY to resolve your issue. I give you this detailed background, if you are still reading this, to give foundation to my opinion. Kristen listens, she has a fresh approach considers all possibilities, including outside of her field. She is intelligent, curious and seems to love what she does. She is a healer. She is helping my husband and I put all the pieces of the puzzle of his condition together to help him. It is this kind of care that should be available everywhere, care that is multifaceted and takes the whole person in consideration for a positive quality of life. We have never felt so listened to and helped in the medical field, and I mean ever. We feel truly blessed to have Dr. Kristen in our life. She has given us life changing assistance in a societ that has a broken healthcare system in the U.S.A. We are so thankful to her for giving us her valuable time and resources to help us. This is priceless. read more

I received a referral from my sister in law, and I was so excited to find a local chiropractor, unfortunately I have been very disappointed. I felt like the office just wanted to get me set up with a maintenance program that was out of my financial capabilities, and when I expressed this, they seemed to treat me differently. I have been there 3X's hoping to get the relief I am use to getting from a chiropractor (I have been seeing chiropractors for over 35 years) unfortunately my last visit I felt very dismissed with my complaint/pain and was advised it would probably take a couple appointments, I am not use to this kind of treatment, previously chiropractors have asked if the pain was relieved and if not, would attempt to achieve relief, this was not the case here, unfortunately I will be on the search for another chiropractor. read more

Absolutely horrendous customer service. My friend gifted me a certificate from this place that had an expiration date of 2/13/2020. I didn't have any days off to go in when she gave it to me and finally when I get a day off I call to hopefully schedule a same day appointment. She says they are booked, which is fine, and that she has nothing open until Monday the 17th. I ask if they could honor the gift certificate since I am trying to book and it's before the technical expiration date. She says yes she can ask them and call me back to let me know. She calls me back and says that they won't be able to honor the certificate and I'm just going to have to let it expire. I can take accountability and say I should've called earlier but this business should've been able to accommodate me since on the certificate there's nothing that says I need to book in advance to get my appointment. I've worked in customer relations for a long time and I've ALWAYS gone above and beyond for my guests. Really crappy way to treat someone. Super shady and they know they could've accommodated me by extending the certificate a measly 4 extra days til their next opening. Will never go here and would give 0 stars if I could for the lack of service and ethics. #trash read more

I've been coming here about 6 months and I have nothing but great things to say. I have several chronic health conditions and one of them being Ehlers Danlos Syndrome. It affects my collagen so I am prone to dislocations and multiple other things. I was hesitant to see a Chripractor for myself but I recently had a baby and he needed an adjustment to see if it would help his colic. He had a subluxation in his back. I decided I needed to give it a go. I had found out my cervical spine is pretty messed up along with my hip being out of alignment from pregnancy. I was told in the past I should never receive Chiropractic care due to the risks but I feel so much better now that I have. Dr. Giles is well educated on my condition and so patient and understanding. Specializes in pediatrics and adults! If you have a problem wether it's your neck, foot.. back. She's gotcha covered! read more

When I first came in here I had sciatica. Sciatica so bad that it woke me up 5-6 times a night and I wasn't getting any sleep. I own my own business so I'd wake up and I'd be so tired. I wasn't really big on chiropractic so I hadn't been in years and since my gf talked me in to see Dr. Ruscica and I thought what the heck??? And I came to see him and within three or four treatments the sciatica started to subside and I was like wow! This is great and now thanks to Dr. Ruscica my sciatica is gone. read more

Wasted my time going to this office. I was told that my consultation was free. FYI I was not told that on the phone, when I called for my appointment, I was told that in my "consultation". That free consultation consisted of two receptionist going over the fee's that I was going to be charred. Doesn't a consultation consist of going over my medical needs? I felt like I was at a used car dealer that was trying to sell me something by fluffing up what I would receive for my first $130, which did not include any type of adjustment. I stated clearly when I called that I was in a lot of pain. I was there for pain relief, not a sales pitch. I left without treatment, my choice, but I did go in thinking I would get an adjustment to help me be able to move my neck. Nope!!!! read more

My wife and I have been regular customers at Giles Chiropractic since we moved to the area in 2017. We absolutely could not be more pleased with the customer service of the front office, but most of all the service provided by Dr. Kristen Giles. Our back and hip pains are greatly alleviated by our routine adjustments. And when a special need arises, Dr. K is adept at modifying the treatment to serve our needs. read more

I've been seeing Dr. Paul and Dr. Kristen for a couple months now and I can't say enough great things about them. They have been super upfront with me about my treatment, my progress and the cost. I've been to several chiropractors here in Napa and in the Peninsula, and it's the best treatment I've received by far. The weekly follow ups are personalized and thoughtful, and not to mention the front staff is on top of it of everything. They are real advocates for us, the patient. read more

Just started coming here after a car accident last week but so far I love Dr. Kristin and her adjustments as well as the other helpful staff. Easy access to their office off of Redwood road. read more

I was involved in an accident and my attorney told me to come here since it was near my school. The first time I walked in, I already did not feel welcomed. The receptionist was nice, but there was just this odd feeling on my end. I first met with Dr. Kristen. She analyzed my spine and took X-rays. It was an "okay" first encounter. But as I started to come in more and more, I felt like they did not care about me as a person. All they talked about with me is "what did your attorney say?" "We can't do that because we don't think you need it." I felt like they weren't trying their absolute best to get me where I was before my accident. They were more concerned about my case itself. Dr. Kristen seems like just a lady who goes in and out. Always on the move. Dr. Paul is a lot easy going. And seems more genuine. When I told him I get headaches, I felt like he really focused on adjusting my neck and was concerned for my headaches. Also, I don't really feel comfortable with the cubicles they have. You can hear ever single conversation. In another review, it said it was very "open." Which is true. And that made me feel a little but uncomfortable. I went to another chiropractor after this one in San Francisco. Since I was moving back to the Bay Area. Dr. Kristen recommended Latch & So in San Francisco. AND I RECOMMEND THAT ONE 100%. My experience here was not as great as i expected it to be. Everyone here has a business-state of mind. What about your patients? It needs to be more patient-centered care. read more

At 39 weeks pregnant and desperate to get my labor along, my ob had suggested a pelvic adjustment. Everything was looking good for labor to start except the fact that baby girl wasn't coming down! As soon as I got home from my ob check, my internet search began. Americanpregnancy.org has a section about chiropractors during pregnancy and a search tool for a certified prenatal chiropractor near you. Dr. Kristen Giles was one of the first ones to come up with the prenatal certifications. I called the office hoping to get an appointment right away (I called on a Tuesday). Score! I got one for the very next morning! So very kind and open, shared her pregnancy experiences with me as she examined my back. She examined my back, neck, hips, and of course, pelvis, explained what she found and what adjustments she would make before performing them. She was done in 15 minutes! She even called me later the same evening to make sure I was Ok!! :) I went back for a follow up on Friday and she noticed things were going well with the adjustments she made, did a few more and off I went. Let's just say, a few days later on Wed (my due date) I went into labor (FINALLY) and finally have my baby girl! She definitely helped get baby to finally come down more. :) Dr. Giles is someone I definitely recommend for chiropractic needs! Everyone on staff is very warm and friendly! read more

I love how wonderful I feel when I leave. Dr. Paul and Dr. Kristen take excellent care of me and my family!!

They have been fantastic and professional. Love the vibrations mini jackhammer they use to loosen the muscles.

I have been dealing with lower back pain and sciatica for 4 years on my left side. I then starting getting pain in my neck, shoulders and hip along with right side sciatica. My brother has dealt with some of the same issues and recommend Giles Family Chiropractic. He had good results with them. I have Kaiser and they just wanted me to have more epidural spinal injections. I had 3 they never worked. I was in severe pain and I had a vacation planned for 3 weeks later. I got in the same day, had X-rays and an adjustment . I felt a little better. We set up appointments for 3 times a week. On week 2 I actually forgot about my appointment because it was the first time in years I woke up pain free! While on vacation I kept thinking about my next appointment. I've been 3 times since I've been back. I am making progress after each visit. This is not a quick fix but it has been the best treatment you Me. The Drs. are great! I mostly see Dr. Paul. He takes his time, explains what is going on. I don't mind the cubicles, and unlike another review I have never experienced either drs going back and forth with patients. When it's my time he adjusts me and I'm out of there 5 minutes! The front office staff is great also! Very friendly and professional! I highly recommend Giles Family Chiropractic! read more

Im very happy to have found GIles. Paul and Kristen and the entire staff are a pleasure to be around and I always look forward to saying hi to everybody at my appointments. The adjustments always bring great relief, and the doctors here have great passion and belief in chiropractic care. They dont just want to adjust you, they want to educate you and give you an understanding of what is going on and what you can do to change/help it. They were willing to work with me financially, and they tolerate my ever changing schedule as well. Great people with a great passion for what they do. 5 stars, no question. read more

I was looking for a good chiropractor to switch to since I was changing my insurance and needed a doctor who would accept my new one. I found this office online and thought I should go in. LUCKILY they accepted my new insurance. After a couple of visits I noticed a difference in my back health which I hadn't experienced with my previous chiropractor. My back health has improved much more than I had thought. This chiropractor was DEFINITELY a GOOD match for me! read more

Been going to Chiropractors for years, this clinic gets an all around high rating, doctors are thorough, friendly and knowledgeable. One review said they didn't feel welcome. It's just the opposite, the staff and Dr's treat all friendly, it couldn't be better. The adjustments are extremely effective, girls at front end are very helpful with great attitudes. Their followup is great, never pushy but always friendly reminders. read more

I've only been here once and was treated by Dr. Kristen, who was very nice. The adjustment was fine, but what was odd to me was that it was not a very relaxing experience. The office and the stations where you receive your adjustment is out in the open, although you are in a "cubicle" when you receive your treatment. What I found most odd was the music that was playing, which sounded like Christian rock. It was loud, and you could hear it while you were waiting and then being treated. This was what turned me off the most about being here....the "open" setting. You could hear conversations, and most of all, the loud music. Perhaps having an adjustment isn't supposed to be "relaxing", but I don't necessarily think it should be uncomfortable either. I wouldn't recommend this place myself, but others might be able to get past what I could not... read more

This place is amazing. My dad is pain free after 20 plus years of back pain. My wife and I started getting treatment here shortly after that. We love it. The office staff are super friendly, and Dr Paul and Dr Kirsten are amazing. If you're thinking about chiropractic, I definitely recommend Giles! Very professional, and they take time to ensure your treatment is personalized and effective. read more

I have been going to Dr's. Kristen and Dr. Paul for 13 years. Weekly adjustments have made such a difference in my health. The adjustments make you feel great and get you through the week by eliminating pain, providing clear channels of energy and good health, and staving off any nasty illness. Furthermore, they both walk the walk by advocating healthy eating, exercise and lifestyle.j I am 52 and drug free, in perfect health. read more

I have to say that this office is one of the best quiropractict ever!!! Dr. Cristy and her husband Paul are very caring and sensitive for the pation pain is almost like they know what is going wrong with you. I have been a patient and my family for the past 5 years and I would not change them for nothing in the world! They have help me heal my spine my knees my shoulders and most of all they have helps us with my husband limph node a type of cancer that has been slowly but surely going away their advise have been greatly appreciate. I just have to say this ...thank you GOD for creating and making possible to have such as good Dr. Around us and taking care of us . and Dr. Cristy and Paul never but never stop doing what you do best love you guys truly I really love you may god bless you all. Ohh sorry for the late post lol. read more

I started going to Giles family chiropractic due to a previous auto accident and subsequent severe pain in my neck and back. I had tried other chiropractors without any improvement and was looking for other methods of pain relief when a friend urged me to try Dr Kristen. I couldn't be happier that I took her advice. Dr Kristen did an amazing job over the course of a year and I am now absolutely pain free. The office is friendly and the Doctors are absolutely fantastic! The office is set up in an open fashion with half walls dividing patients from each other. I wasn't sure at first how I felt about it but after a few treatments I started to notice real improvement in how I felt and pretty soon I didn't even notice that others were in the building! I have recommended Dr Kristen and Dr. Paul to numerous friends who have all been thrilled with their experience. read more

Dr Kristen and Dr Paul are wonderful doctors, I was greeted by a very friendly staff . I had been experiencing a variety of symptoms including: Terrible neck pain, back pain, headaches, and tummy problems. All I can say WOW! I had been to doctors over and over again for these same problems and never found any relief. Instantly after coming to see Dr. Paul and Dr Kristen I started to find relief from all of my symptoms. They are wonderful caring doctors that are really out to help you get to the root of your problems. I would recommend them to all my friends and family! read more

Not what I expected. Loud music was the first thing I noticed and I was a little suprised that people are adjusted out in the open in a "cubicle" like area. The staff at the front counter were very nice, but since it was my first visit to this office I expected to spend more time with the doctor instead of spending most of my time with his assistant. He only met with me for a few minutes and was a bit rushed. I've seen many chiropractors over the years and I just felt that this was not the type of practice that I usually visit...it was a bit too hectic for me. I also didn't appreciate that I had to pre-pay for my treatment...not used to this and it was a turn off for me as I don't feel that I should pay for future appointments, but rather pay as I'm seen. I guess I can't imagine paying my MD for future visits so why should I pay my chiropractor for 11 months worth of treatment up front (that's a lot of $$$). I was disappointed that this is the only option at this practice.However, this might be a great option for someone else. read more

Love Dr Kristin and Dr Paul. I started going to Giles Chiropractic about a year and a half ago. I was trying to get pregnant and it was over a year of trying. My OBGYN suggested fertility treatments which did not interest me. I did some online research and found Giles. I was pregnant after six weeks of chiropractic treatment. I continued treatment throughout the pregnancy and had an amazing healthy pregnancy. Gave birth to a healthy baby boy who received his first adjustment at 7 days old. He now is adjusted once a month!!! He is eight months old and extremely healthy. I would highly recommend Giles Family Chiropractic. read more

So happy to have found Giles Chiropractic. I was suffering from neck pain and head aches that kept me from working, sleeping, and generally enjoying life. Thanks to Paul and Kristen I have returned to work and enjoying my hobbies. I am continuing treatment with them and look forward to the benefits. They have a very friendly staff and are ever helpful and flexible to my needs. read more

I had the great misfortune of having some work done by these people. Oh, where to begin? I contacted them because of some prolonged tailbone pain I'd been having. They said they could help me. I took advantage of the $27 "new patient special" that included an x-ray and office visit. It seemed like a good idea at the time. The next time I came in, they showed me pictures of a slight curve in my spine. (I've since learned that most people have some curvature to their spine, and that mine is/was totally insignificant.) But boy, did they give me the scare-tactic approach. It can eventually lead to this problem and that problem, so we should start treating you right away. Then they presented me with an annualized treatment and billing plan that can only be described as convoluted. I asked the office manager (who handles their billing) if I would ever be billed for services I didn't receive. She assured me I would not. This is foreshadowing, by the way. So I began to have adjustments twice a week. From what I saw, it seemed that everyone was getting the same treatment. It was very efficient, like a bone-cracking assembly line. You come into the office, swipe your card like you're at a health club, and lie down on the table to wait for the chiropractor. The chiro usually bounces back and forth between two patients. I always felt like a product on a conveyor system. I would not say that I received personal care. That's an understatement. In fact, it seemed like they were constantly forgetting my original complaint (tailbone pain). On one visit, Kristen Giles did her standard back adjustment and then said, "Okay, you're all set." She started walking away, and then stopped and said, "Oh wait, I forgot about your tailbone issue." Exactly. I was also charged for exercise sessions that I never actually did. The initial exercise instruction was given by the office manager, not by the chiropractors. I was then charged for subsequent sessions that I never even did. Apparently, it was part of my treatment plan, and I was expected to do the exercises each time I visited the office for an adjustment. Who knew you could be billed for something you were expected to do, but never actually did? Not me. I found the whole thing to be highly unprofessional. I would encourage other patients to be on the lookout for this pattern: (1) an initial discounted visit that includes x-rays; (2) an x-ray review with talk of serious potential problems down the road; (3) a recommendation that you sign up for an annual treatment plan. As for my tailbone pain, it turns out it had nothing to do with my spine. It was the result of inflammation, which was the result of an infection elsewhere in my body. A few weeks of fish oil and other natural anti-inflammatories, and the pain was all gone. You live and you learn. P.S. -- One of the other reviewers on this page works for this chiropractor. read more

I recently started going to Giles Chiropractic mostly because of sore wrists. A friend told me that it could be related to my spine. This was my first experience with Chiropractic care and I must say it has been a positive one. They are very friendly and professional. After one treatment I felt a difference and now I have had several and I am feeling an enormous relief. Who knew that your neck and spine could have an impact on your wrists! Dr Paul called me on his day off after my first adjustment just to check in. I was impressed.Staff is very nice as well. I recommend you schedule a consultation if you are in any kind of pain! read more

Angels! These wonderful, dedicated people changed my life in a huge way. I was suffering from Severe Chronic Daily Migraines for 2 1/2 years. I tried every doctor, every medicine, even had Botox injected into my face and neck twice. I was living in horrible pain and despair. I couldn't leave the house, exercise, go out with family, even open the curtains. A friend recommended Dr. Giles so I called and got in the same day. Dr. Paul saw me right away and could see I was miserable. Their staff is so nice and really cares about you. Dr. Paul even called me that night to see how I was feeling! The next visit we went over all their findings and they recommended a 6 month plan. They had already checked my insurance to see what they would cover! Long story short, 2 months later I am 75% better, all my curtains are open, I go for walks, and family outings. I am happy again. I recommend them to everyone!!!!!!!! read more

I have been a patient at Giles Chiropractic for six years now. When I first met with Kristen and Paul, I was suffering from debilitating daily headaches and neck pain, caused by a traumatic brain injury sustained during competition. I had visited other chiropractors in the year since my head injury and several other times throughout my competitive career without any lasting results. But within six months of my first treatment at Giles Chiropractic, my headaches and neck pain had all but vanished, and I had normal range of motion in my neck and back. Over the following years, Kristen and Paul have gone above and beyond to help me with all aspects of my health, with advice on diet, training and supplementation. Even though I no longer suffer from headaches or other painful spinal issues, I will continue to visit Giles Chiropractic on a regular basis as their care has a profound impact on my overall health. Thank you Kristen and Paul! read more

With a milestone birthday recently I started to wonder if my body decided to self destruct when I was in constant pain for the first time in my life! I was desperate to get some type of relief and decided to visit Giles Chiropractic almost on a whim. Thank goodness I did! Within a few weeks I've noticed vast improvement in mobility and decreased chronic pain. I can actually sleep and not wake with severe lower back pain. Thank you Kristen, Paul and staff you're awesome! read more

Just started going to Giles Family Chiropractic and so far so good. The Doctors are great and the staff are the best! I don't notice any loud music and the cubicles are just fine! The most important thing is the results and I am feeling much better since I started my treatments! read more

I started treatment after falling down a flight of stairs in my home 18 months ago. Dr. Kristen and Dr. Paul are incredible professionals who really take the time to get a thorough health history and provide an in-depth examination. Dr. Kristen has been instrumental in my recovery from that fall, and in getting my body healthier. I always feel great after an adjustment. The office is very flexible for my appointment schedule and the staff is some of the finest, friendliest and professional I have experienced. I would recommend anyone with health issues to seek some relief from Giles Chiropractic. read more

3 years ago my back pain got to a point where I could not sleep and struggled to concentrate at work. I have never been a fan of cracking my knuckles or anything in my body for that matter and therefore was very apprehensive to visit a chiropractor. I was recommended to Giles and am forever grateful to Dr. Paul and Dr. Kristen for the help that they have provided. This review is LONG overdue. They told me upfront that the adjustments would not be a quick fix for the back pain, but if I stick to their plan... I will see improvement. 5 months into the plan... I still had pain and trouble sleeping and was discouraged, but I stayed the course. After the another couple months, the pain began to decrease rapidly and I was able to sleep and move around better than I could remember in a long time! It has been 3 years and I still get adjustments every other week. There have been a few times when I have missed a few visits and my back pain would rear its ugly head. Dr. Paul and Dr. Kristen are wonderful and I highly recommend them! read more

Could write a book on how great these two doctors have treated me over the course of 7 years. I'm a client for general adjustments and the maintenance visits needed due to an active life. Front office staff is very responsive and wonderful people. Thank you Giles Family Chiropractic for keeping my lower spine in check. read more

I was tossed between going to my regular chiropractor in Santa rosa or finding one in Napa where I just moved to. After making some calls I went to Giles. Was it a good call? Let's just say I should have made the drive to Santa Rosa! The staff there are nice people yet very un proffecional. I would make my regular appointments but never told where we were at in regards to progress. They have no communication at all. I had a family emergency and was un able to make my appointment, and was dropped ? I wasn't told called have no idea what was going on until I showed up and told that the Kristen closed your insurance and you have been dropped. I was told I" you can pay for today's visit " . So I left and asked for a call back explaining why I was closed out? That was 2 weeks ago I'm still waiting for a call. I am back with my doctor (chiropractor) in Santa rosa again, it's a drive but worth it. Do I recomend Giles? Not if your expecting a proffecional to adjust your back. read more