Please read this entire comment: It is extremely important that their unprofessionalism is known.
My first time visiting Dr. Gilbride's office gave me mixed feelings. His receptionist was very unaccommodating, was late in signing me in and just plain old unfriendly. However, my experience with the actual dental assistant and dentist was very pleasant and I felt welcome.
Unfortunately, it ends there. I scheduled my 2nd check up a month in advance. A week prior, I received a phone call while I was driving but said this wasn't a good time and had to hang up immediately because the weather almost got me into an accident. I never heard from them after that and assumed my appointment was still on. When I arrived I waited in my car, parked outside the building until my appointment time and they never opened. I called and told them that I had an appointment scheduled and I was here but no one else was and to call me back. When the receptionist called me back she was only defensive. She told me she had called and left a message saying my appointment was rescheduled. Two things wrong with this. I wouldn't have woken up at dawn to drive out of my way for a dentist appointment, wait in my car for 30 minutes and waste my time, if I received such a call. Secondly, the appointment should have only been canceled, not rescheduled without my permission.
This extreme unprofessional by the receptionist will encourage me to make sure that no one I know ever gives them business. I have never been so treated in my entire life. read more
